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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Searched high and low for a replacement heater core fora 1970s truck. CarID was the only place that showed availability. Should have thought something was up then. Anyway, ordered it and waited... and waited... and waited... Made a couple of attempts to contact, the last one saying it was in the warehouse on the 22nd, give them a couple of days to get it out. Next thing I know I get a notice that it is unavailable and next expected date was another month. After 3 months of waiting, I said forget it, not signing up for a fourth. But guess what, the item was still showing available on the site with a 3 week delivery direct form the manufacturer?!
Fool me once, shame on me for giving the benefit of the doubt that the information was accurate and they would follow through and deliver the part ordered from an accurate listing. Fool me twice, CarID wont get the second chance.
This company has terrible Customer service and lied to me several time on status off product, don't trust them lied to me for 2 weeks then just cancel my order because they couldn't get the product, they lie, lie, lie just to get business. Would never use this company again. Beware and don't buy from they very untrustworthy.
Dear Mark, we are sorry to know about your negative experience.
Please, give us an opportunity to fix the issue and remedy this situation.
I kindly ask you to email me with your order number at [email protected], so i could locate it in the system and look deeper into this issue as well as offer additional compensation for the inconveniences caused.
I look forward to your answer!
Sincerely, Voice Of Client at CARiD.com!
Watch out. Yes, they have great SEO. Never delt with such an unrealistic company regarding a simple $30 return for something I think was described inadequately!
Dear Mark, we are very sorry to know that you are not satisfied with the product and service provided.
Please, give us an opportunity to fix the issue and remedy the situation.
I kindly ask you to email me at [email protected], so I could locate your order in the system and assist you further. I will check if we can void the return fees and issue a full refund as well as offer you additional compensation for this inconvenience.
Looking forward to your answer!
CARiD my experience with you has been completely AWFUL! First off, I didn't receive my complete order. I received wheels and no installation kit that I paid for. After several phone calls and transfers because only a wheel specialist can assist you, I was promised an overnight shipment of my installation kit. I received a package, opened it up to find out that it was silver lug nuts and that's it! THAT IS NOT WHAT I ORDERED! Try to get assistance today and guess what... wheel specialist only work Mon-Fri! Your after the sale service is completely unacceptable. I want a refund on my entire purchase and I will ship your wheels and lug nuts back to you at YOUR EXPENSE. I will also tell everyone that i know to not do business with your sub-par organization.
Dear Catrina, we are sorry to hear about your negative experience.
We apologize for the inconveniences with the missing installation kit.
Please, give us an opportunity to fix this issue and make things right for you.
I kindly ask you to email me with your order number at [email protected], so I could locate it in the system and assist you further with return as well as offer you compensation for the inconveniences caused.
I look forward to your answer!
Sincerely, Voice Of Client at CARiD.com
Ordered 4 wheels, received and took to tire shop to have tires mounted. Shop mounted 3, the 4th wheel was damaged when box opened. Had no choice but mount it as I had to drive. My old ones were a completely different size and could not drive with the 3 new ones and 1 old one. I immediately contacted them with pictures of the wheel right out of the box, before it was mounted. Since I had to have it mounted, they will not help. Doesn't change the fact that it was damaged (proven) before it was mounted. Customer service says "it's your problem. Do not buy from them!
Dear Brian, we are very sorry that you have received a damaged wheel.
Your frustration is completely understandable.
Unfortunately if the wheel has been installed, we would be unable to process the damage claim.
According to our terms and conditions, the product must be in the original packaging and original condition (not installed or modified) for possible courier pickup and inspection.
We really want to remedy the situation and offer you compensation for the inconveniences caused by this issue.
Please, email me with your order number at [email protected], so I could locate it in the system and assist you further, as well as offer compensation for the damaged product.
I look forward to your answer!
Sincerely, Voice Of Client at CARiD.com
Hello,
What a joke of a company. I paid over $100 for a set of custom car floor mats. When they didn't fit, every barrier known to man was thrown out by them. First, a day after receiving them, they are contacted and they ask what exactly is wrong. Fine. Next, what is VIN? Surprised they didn't then ask what color car was. After weeks of " we're looking into it" email replies, they say: " You waited too long to notify us"! I am not making this up.
It is impossible to reach CEO's office-- that should immediately tell you all you need to know. Any reputable company would want to know when and how they fell short. Instead one after another foreign person who barely speaks clear English telling me they sent the correct product.
Total waste of time and money.
Glen, we are truly sorry for the fitment issue with the floor mats.
We also apologize for not providing you with proper assistance on time.
We have already processed a free replacement order for the correct second seat mats that should fit your 2019 Audi E-TRON. I have sent you details to your email.
If you still would like to get refund instead of replacement mats, please let us know and we will process refund as exception for you.
I am very sorry once again for the frustration caused, and really want to remedy the situation for you.
Please, check your email for the details of additional compensation offered due to this inconvenience.
I look forward to your answer!
Sincerely, Voice Of Client at CARiD.com
Ordered and lot of front end parts for ford f350 was promised they were in stock and would ship our the next day. Saw notice but I did not check thoughtfully the email and when arrived found half of the items were not shipped. When I call was told they were to busy to ship them. I had truck apart and asked that they expatiate the shipment and they refused. They promised a full refund but will not give confirmation for 48 hours. I will not order from them again.
Dear Robert,
We are sorry that were not able to provide you with the ordered parts on time. Please, accept our sincere apologies for the delay. This order has been already reported to our improvement team, it will be further analyzed and investigated to avoid any further delays in future.
Your order has been cancelled and the full refund for parts # MCSOE4, MEF2 and MEOE116 has been issued, the refund details were sent to your email.
Please, check your email for details of additional compensation we offer due to this inconvenience.
I look forward to your answer!
Sincerely, Voice Of Client at CARiD.com
Prices seem good, but they don't ship when they say. Ordered a part overnight at 9am, was supposed to be delivered overnight. Paid $50 for expedited shipping and they didn't even get the part to UPS until the next day. Pathetic and won't be ordering from them again.
Dear John, thank you for sharing your experience.
We are truly sorry for the inconveniences caused by the delay.
Please, give us an opportunity to fix this issue and compensate you for the issue with delayed shipping.
I kindly ask you to email me with your order number at [email protected], so I could locate it in the system and offer you compensation for the express shipping and caused inconveniences.
I look forward to your answer!
Sincerely, Voice Of Client at CARiD.com
Don't waste your money! They won't honor their warranty! They tell you you'll have to talk to the manufacturer and insist you get a work order and send pictures of a stripped adjustment that can't be seen in a picture!
Dear Ken,
We are sorry that the warranty process is causing so much inconvenience.
Since the warranty needs to be approved by the Manufacturer's facility, we have to follow their policy and instructions.
Please, accept our apologies for asking you to provide pictures and work order. The additional information is required by Manufacturer to detect the cause of the problem.
We really want to facilitate the replacement process for you and fix the issue. Please, email me with your order number at [email protected], so I could locate it in the system and check if we can make the process faster, as well as offer you additional compensation for the inconveniences caused.
I look forward to your answer!
Sincerely, Voice Of Client at CARiD.com
They sold me a subpar product, asked for all kinds of photos around the install and product, and would not facilitate a refund because I "used the alcohol pads incorrectly". The photos taken were days after the install and they were using the photos to base their opinion around my install. I WILL NEVER SHOP HERE AGAIN! I'll stick to Amazon!
Dear Zachary, thank you for sharing your experience!
We are sorry that you had to go through the long return process. Your frustration is completely understandable.
To justify ourselves, let me please explain that
We have to follow the Manufacturer's instructions when it comes to the product warranty. That is why, in some cases pictures are required to clarify the issue and detect the cause of the problem.
We are truly sorry for the inconveniences and refund delay. We want to remedy the situation and make things right for you.
Please, email me with your order number at [email protected], so I could locate it in the system and facilitate your refund, as well as offer you compensation due to the inconvenience.
I look forward to your answer!
Sincerely, Voice Of Client at CARiD.com
We recently had a bad experience with Carid. Since then, they have rectified the situation and taken care of the issue. Much Appreciated!
Dear Stacey,
We are sorry for the fitment issue with the seat covers, and for the negative experience you had in this regards.
To follow up on our phone conversation, we will gladly assist you with the return as an exception.
The return request has been processed and the return documents will be sent to your email within 24-72 business hours with the detailed instructions.
Please, check your email for the details of additional compensation we offer for the inconvenience.
I look forward to your answer!
Sincerely, Voice Of Client at CARiD.com
I ordered a part from this company. When it arrived it was the wrong part. I called for an exchange. They requested photos of the part, I sent them. Two weeks later and about a dozen back and forths, they finally decided my request was valid and sent me and RMA form and return shipping label. Two weeks after that I inquired about my replacement part. They assured me that the manufacturer had not gotten back with them. I contacted the manufacturer myself and got the proper part located and ordered in about 5 minutes. I called CARiD back to cancel the order and get a refund. They stated it would be 24-72 hours before receiving a refund. Well that was about two weeks ago and I just received an email informing me of product shipment. Now they can not cancel or refund my money because this is a special order from the manufacturer.
Terrible business. Will NEVER use them again.
Dear Janet, we are sorry for the inconveniences with your order and long exchange process.
Please, accept our apologies that the replacement has not been cancelled.
We really want to fix this issue and make things right for you.
Please, email me with your order number at [email protected], so I could locate it in the system and assist you further as well as offer additional compensation due to the inconvenience.
Sincerely,
Consumer Relations Team at CARID
Had one part inaccurately labeled as being compatible with my vehicle, company refused to admit fault on their part. Had second part come dead on arrival, company is refusing to believe part doesn't work.
Dear Peter,
We are truly sorry for the issue with both parts.
We would really like to fix the issue and compensate you for the caused inconveniences.
I kindly ask you to email me with your order number at [email protected], so I could locate it in the system and assist you further as well as offer additional compensation!
I look forward to your answer!
Sincerely,
Consumer Relations Team at CARID.com
Worst company I've ever had the misfortune I'm dealing with the parts got lost they still haven't replaced them nor have they refunded my money they know that I am stuck in California on vacation and desperately need these rare hard-to-find parts and they don't care they they've offered to do absolutely nothing to compensate me for for any of the the inconvenience is they've been rude they wouldn't let me talk to anybody other managers I would not deal with this company again if my life depended on it I suggest you find your parts somewhere else because if you have any problem with him they're not going to deal with it they don't do it refunds nothing they took a dollar fifty five off my account just prove that it was me because I wasn't at my credit card address I never was refunded that dollar 55 either there a rip-off
Dear Sarah,
We are truly sorry for this negative experience and lack of assistance.
Please, let us fix the situation with the lost package and compensate you for all the inconvenience.
I kindly ask you to email me with your order number at [email protected], so I could locate it in the system and facilitate the process, as well as offer additional compensation for all the frustration and inconveniences caused!
I look forward to your answer!
Sincerely,
Consumer Relations Team at CARID.com
Miss ordered some seat covers which was my fault. Canceled the order two days later, it shipped the next day anyways and arrived 6 weeks later. When I called to return it they said I was outside the thirty day window... so now I have 250 dollars worth of seat covers that dont fit...
Dear Lucas,
We are sorry for this inconvenience. Your frustration is completely understandable.
Please, let us assist you with this issue and make things right for you.
Please, email me with your order number at [email protected], so I could locate it in the system. I will be happy to check if we can process return as an exception and refund you or process the correct exchange.
I look forward to your answer!
Sincerely,
Consumer Relations Team at CARID.com
Bout rear spring bushings thy sent wrong ones orderd parts on 5-5-19 ask for refund 6-29-19 thy wont refund and parts are still in pack thy come in not dirty ask for my money back or change for the right ones thy wont do ether one this is 67.'07 thats bad to have to just throw that away. I will not ever use them again thy are doing bad business!
Dear Willie,
We are very sorry that you are not satisfied with the service and product provided!
We really want to fix the situation for you and make things right. Even though we have 30 days return policy, I will be happy to check if we can process return as an exception and refund you or process the correct exchange.
Please, email me with your order number at [email protected], I will look deeper into this issue as well as offer you additional compensation due to the inconvenience.
I look forward to your answer!
This company is pathetic, if you buy something it will be way over priced. If you pay for overnight it won't get sent on time, they will then tell you to wait 24-48hrs while they figure it out. You could get a refund but they'll take weeks on that. I'd never tell anyone to shop here even if I didn't like them. They even guaranteed shipping an have my money yet they can't hold up to their end of the bargain. They'll even update shipping on days the delivery service are closed for the holiday, had they used usps they could of sent it out same day delivery.
Dear Customer,
We are truly sorry for the delay with your order. Please, give us a chance to fix the issue and offer you compensation for inconvenience.
Please, email me with your order number at jena.ra@carid, com, so I could locate it in the system and check the status of this shipment, as well as offer you additional compensation for inconvenience.
I look forward to your answer!
Sincerely,
Consumer Relations Team at CARID.com
I'll attach photos of what the website showed vs what I received. Total ripoff. I paid over $50 for two flimsy wires bent into the shape of my side fender. This cheap garbage could be bent by the wind. I paid over $40 for the product and $10 for shipping. I weighed the product on my food scale, it weighed 19 grams. HA! The entire package weighed less than 1/4 of a pound and I PAID $10 FOR SHIPPING. I am returning it and they told me I wouldn't get refunded for the shipping and there is a $5 "return fee". I tried to go to the website and leave a review, conveniently there was no option to leave a review. I had to open a web chat with an employee and they sent me a link to submit a review. After I submitted my review I got an email saying the review was posted on the website for the public to see, but I can't see it on the website anywhere. SCAMMERS.
Dear Alexis, we are very sorry that you are not satisfied with the product!
We also apologize for the shipping fees. Unfortunately we have no control over the shipping cost since it is quoted and charged by the shipping carrier.
We would really like to smooth the inconvenience and assist you with the return. We can void the return fee and process full refund for you upon return, to cover the inconvenience.
Please, email me with your order number at [email protected] so i could locate it in the system and assist you further.
I look forward to your answer!
Sincerely,
Consumer Relations Team at CARID.com
They asked me for excessive information in order to prove my order was shipped in an incorrect size.
Dear Jamie,
We are truly sorry that you received an incorrect product.
Please, email me with your order number at [email protected], so I could locate it in the system and assist you with this issue.
I would also like to offer you additional compensation for the inconvenience caused.
I look forward to your answer.
Sincerely,
Consumer Relations Team at CARID.com
Ordered product, was still not shipped as of a week after estimated ship date. Contacted CarId twice thru chat, and got told both times to just keep waiting for a shipment confirmation. The second time I told them to cancel the order, as they did not fulfill their promise nor my expectations. Both times they blamed the distributor who won't respond to them. For $12 in shipping cost, I expected a reasonable response time, and it has cost me additional money for lost time of use, and for receiving nothing but a runaround. They say it will take another week to credit my card, costing me further and left empty handed.
Update 7/15/19: I have been contacted by email, and phone calls trying to get me to remove this review for a $25 credit on next purchase. I do not retract or revise reviews for money. The damage has already been done. My product was needed for amateur radio emergency communications, and I could not assist my community in need. There is no price to put on that.
Dear Matt,
We are truly sorry for the delay with your part.
Please, let me inform you that the order has been already cancelled and full refund was issued to your original payment method, as you requested. The refund confirmation was sent to your email.
Please, accept our apologies once again for not providing you with the ordered part on time.
I have also sent you an email with an offer of additional compensation due to this issue.
I look forward to your answer!
Sincerely, Consumer Relations Team at CARID.com
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear Rod, we are very sorry for the product delay.
Please, give us an opportunity to remedy this situation and offer you compensation for the inconveniences caused.
I kindly ask you to email me with your order number at [email protected], so I could locate it in the system and offer you compensation for delay and caused inconveniences.
I will also report this issue and the information on the product availability will be updated.
I look forward to your answer!
Sincerely, Voice Of Client at CARiD.com