CARiDReviews 7,317

We purchased a truck bed liner from CarID. They shipped it to us, but it never arrived. As we tried to track down what was happening, the shipper provided us more accurate information than CarID. Eventually, CarID tols the shipper to return the liner to them, denied that they had done so, told us that it was still scheduled to be delivered. We checked back with the shipper, who gave us the name of the CarID employee who signed for the return. When we took that back to them, they just cancelled the order. They said they would refund our money, but it hasn't happened yet, so I had to stop payment with my credit card company. I don't care what their prices are. We will NEVER buy from them again. Terrible customer service!

I found a rear drivers side tail cover for a ford focus on ebay for $19.61 with free shipping on ebay, but then I saw CariD.com had the same part for $18, convieniently over a dollar less then I can find it on ebay. I take it to checkout, shipping says $0.00 and my total is $18, better deal than ebay, so I hit continue and enter my payment info, and hit confirm payment, which takes me to a confirmation screen which now shows a shipping fee of $15 added, and my total is $35 after tax. I call them up to cancel, I explain the situation and that I can get the same part for less than $20 shipped on ebay, so she puts me on hold so she can try to price match, leaves me there for 15-20 minutes, then finally comes back on and says she sees it for $25 on ebay and thats the lowest they'll go, I tell her, no, I'm looking right at it for $19.61 shipped on ebay, after being rude to me and giving me back talk, I give her the seller name and the listing info, she points out that its a different brand than the one on there site, which is true, but I say I don't care about brand names, I care that its over $15 cheaper for the same part, which is really mostly a cosmetic anyway, and she finally agrees to give me a refund, but proceeds to tell me, it's going to take over a week to get the money back on my card... Really? Why? Probably a last ditch effort to get you to pay the higher price that they baited and switched you for to begin with. They Probably get enough people that can't afford to buy the part elsewhere for $20 AND be without the $35 for a week, and so just agree to pay the $25 instead of waiting for the refund, I almost considered. But being put on hold that long by a rude customer service rep is bad enough to make me take my business elsewhere, but sketchy bait n switch shipping fees? Excessive refund times? Nope, I'll never use them again, and I wouldn't recommend them to anyone.

I ordered a brake booster. Their online staff confirmed part number when I ordered to confirm it will fit my car. The pic online WAS the part I needed. Sent me one with reverse bolts. Called to complain. They had me send them pics, my VIN number etc! Was told it was my fault the car was made in Japan even though the part they sent doesn't match the online pic. Still waiting for refund and return label.

The people it CARiD have no idea what's going on! I ordered Tires and Wheels for my 69 El Camino craigers and Cooper cobras, they were supposed to come Letters Out, got them white letters in. Decided not to turn them around, and one of them blowed out sitting in my garage. They cut the bead when they were installed on the new Wheels which CARiD done! They told me they reviewed the photos and come to the conclusion that I hit something. So attached is a photo and you be the judge!

Bought Spyder brand headlights for a 2007 Jeep Grand Cherokee--CARiD priced them at discounted total of $114 and change, delivered to CO. I asked the saleswoman specifically, "Do they include all bulbs?" YES, she said, and both that fact, and the brand "Spyder" was expressed in the order confirmation email they sent. So my package arrived, in a box logoed as "AKKON". That brand is the cheapest Amazon offering, at $88 a pair, including all bulbs and free shipping. My set omitted four main bulbs (2 x 9005; and 2 x 9006). I called CARiD, and got a lot of runaround, including emailed request for photos, VIN #, etc. I have provided all of that; really feel ripped off! No adjustment yet, and to make things worse, I fully installed these, mooching the old bulbs from the worn out lamps--before discovering that the AKKON logo printed on the shipping box is in fact the cheapest headlight in any known market.

On 08/13/2019 I ordered Weather Tec Floor Liners 1st. Row ~ 2nd row ~ and rear cargo liner from Carid for my wifes birthday. They were for a 2019 Jeep Grand Cherokee. When I received them and tried to put them in they did not fit and it was apparent that they were not for that specified vehicle they were not even close. I called Carid this morning 08/16/2019 and told them that I wanted to return them. The woman there told me that she had to verify that it was the wrong items. Meanwhile I'm trying to ease my wifes disappointment. I told her that it didn't matter ~ I knew they were wrong and just wanted a refund. She put me on hold and came back telling me that I would not get the shipping fees back and that they are going to charge me a return fee. The total of my purchase was $336.59 including tax and shipping The woman told me that I would be getting $290.44 back the cost of the goods was $299.85? My next efforts on this will be to the BBB ( Better Business Bureau! THEY ADVERTIZE "EASY RETURNS" Seems like easy score on my hard earned $$ to me. I work hard for what I have and I will not let these people take my hard earned money when I put faith in them and then get treated like this. Believe me this little scam they are pulling is going to cost them much more than the $46.15 they basically stole from me!

I ordered four wheel/tire set from them and it was delivered in April 2019. As of today 8/14/19, I have two wheels and tires where the weights have falling off, literally within a month time frame. I called to let them know about this to let them know how inconvenient this had been for me in regards to time and cost to get it rebalanced. I know it doesn't cost much but you wouldn't expect the weights to start falling off after 4 months. I owned many wheels and tires and never had this issue. There answer is if it falls off, it would've happen within a few weeks from the time you received them and we no longer cover that. Seriously? Horrible service. If you don't care about service, shop here. If you do, don't expect it to get it here. I was recommending people to buy here, but now it will be just the opposite.

This is the worst experience I've ever had! We own a mechanic shop. We order ALOT online to save customers money. When I order this I talked to Johnathan. I gave him the dimension of the wipers and front grille we needed. He put me hold over 5 minutes and said he was calling the Warehouse and have them measure the parts. He came back and advised he had verified they are the dimension we needed. When we received them they are NOT the correct parts. Today I spent over an hour on the phone trying to get a refund. Would you believe they are withholding $10.50 because I refuse to send them pictures of the part #`s that he insisted his suppliers must have packed incorrectly. Who does this? How do you justify this? I will be leaving this review everywhere I can as well as sending it to BBB. This is ridiculous! NEVER ever will buy ANYTHING from you!

Took 4 weeks to generate my order, said they can no longer supply, I instructed to cancel the order, purchased wheels from another company and 2 days later they sent me a message saying they have shipped my Wheels. Had to cancel second set of wheels, when shipment arrived they were the wrong Wheels with international shipping, at my expense they want me to return the wheels and now won't provide me an address unless I sign some waver, all I want was the address to acquire a quote, wish I read all these reviews before purchasing. Refunded me $2K, is not even enough to return the wheels shipping costs and now I am stuck with wheels I requested to cancel, I didn't even order, like or want. Thinking I should file a complaint with the FTC, this company needs to learn a few lesson's. This whole thing has cost me $6.5K and I only got $2K back.

Update: Sent my order number 2 weeks ago without a response still...

Customer service is horrible, Alexjandro was super rude (loser)... it's been 4 months and still don't have my wheels.

After searching for a certain car rack, I found these folks. Knowing that a particular piece was very scarce, I spoke to a CariD rep (Estevan). Not believing his routine assurances about availability, I pressed him on the issue. After putting the call on hold, he then advised me that one part would ship in a week with everything else would ship in 24 hours. I placed the order.

You know what happened.

A couple of days after the assured ship date, I called. This rep was actually quite good (Fren) unfortunately he was trying to clean up a mess. Nothing had shipped and they were waiting on the unobtainable part - but it was promised in a week's time. Once bitten and all that, I again insisted on getting a verification from the supplier and the call ended with the rep telling me that a status update would follow in:
A) 24 hours
B) 48 hours
C) 72 hours
D) all of the above

It was d. Displeasure expressed.

In real life, the rep called back within an hour. They did not yet have any update.

I cancelled the order. Still waiting on confirmation info.

Order reference number *******.

Stay away from CARiD. Live a happier life.

Ordered tire sensors from CARiD thinking I would save myself some time with my wheel purchase so I wouldn't have to have them switched over and rebuilt from my old rims. After having them installed, a day later I had issues with the sensors. Come to find out the sensors where I purchase were faulty. Thinking the installer was incompetent I took my car to the dealer to get checked out. They confirmed the sensors were not working and needed to purchase new sensors to fix the issue. So, I contacted CARiD to get them to exchange them for another set. Kept getting the run around with the CARiD customer service rep. Finally, after a few days of complaining got the okay to send them back and was told within 24-48 hours I would receive a return authorization. It's now been 10 days later and still no return label. I called multiple time and they just keep saying it's going to take more time. Since I couldn't wait for CARiD to send me replacement sensors I had to purchase another set of sensors from the tire shop. Wish I just had ordered the wheels and sensor from another company that could have treated me better after spending $2,000 +. As of 7/29/19, I am still waiting on my return authorization. I have wasted over 20 hours between my wife and I trying to resolve this issue with CARiD.