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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Brake rotors weren't compatible despite their website indicating they were. CARiD's website never prompted me for a "submodel" for my 2016 Fiesta, so I ended up with oversized (larger diameter) rotors apparently meant for the 4-wheel disc brake version Fiesta. I discovered that "after" having taken the current rotors off the car - all that dirty work only to have to put the original rotors back on and go thru CARiD's return - which was a hassle. You'll know what I'm talking about if you ever have to return anything. I'm surprised that they didn't require that little form you have to attach to the outside of the package to be notarized. The icing on the cake for all the trouble of my having to do that brake job all over again (once they sent the correct rotors) was that they didn't provide a full refund on the original purchase. Just some additional hassle dealing with CADiD to get a full refund - which they eventually made. Bottom line is that I'll never be back at their website ordering anything.
Have been trying for months to return some defective headlights. I feel like they are trying to get us to give up. We won't. Will never shop here again. And very interesting that they bribe people to give them good reviews. Sounds a little dishonest.
Dear Evan,
We are deeply sorry for the issue with defective headlights and inconveniences caused.
We want to fix this issue for you and make things right for you.
Please, email me with your order number at [email protected], so I could locate it in the system and look deeper into the issue.
I will check if I can facilitate the return process and offer you additional compensation for extra inconveniences and negative experience you had in this regard.
I look forward to your answer!
Thank you and have a great day!
Ordered a roof rack form CarID and I get a call a month later that it's on back order. Though their website indicated no such thing. Just received a call that the shipping date is pushed back even more to the end of November. I will never again be ordering anything from this website. Shop around, avoid ordering anything from here.
Dear Mauricio,
We are deeply sorry for the situation with your order and inconveniences caused.
We sincerely want to remedy the situation and make things right for you.
Please, email me with your order number at [email protected], so I could locate it in the system and assist you further. I will check if we can facilitate shipping and offer you additional compensation for inconveniences.
I look forward to your answer!
Sincerely, Voice of Client Department at CARiD
After ordering Powerstop brake kits, the wrong rotors were shipped. We have a Chevy. They sent rotors for a Ford. And yes, we did order the correct rotors in the first place. I was told return labels would be emailed in 2-3 days. After jumping through hoops, and absolutely NO follow up on their part, I had to take pictures to prove the wrong rotors were sent. Pictures of the box weren't good enough. I had to unbox each rotor and photograph the part number on the side of the rotor. A month later, we finally got the labels.
Two days after their receipt, we received notification that they're shipping the new rotors. They're the WRONG rotors. AGAIN! These are for a Chevy (OEM, no less), but not the ones that we were supposed to have received (drilled and slotted). I called and the guy said they were the right ones. We went back and forth. Finally, he saw the light and agreed they were wrong. He'd try to cancel the order and order the correct ones. Well, the wrong rotors are supposed to be delivered tomorrow.
I also called and emailed Eunice who's supposed to be a customer service supervisor, and with whom I've been dealing with for the last couple weeks. She has been unresponsive. Totally.
Our saga is far from over, but my dealing with CARid are. Never again. Ever. And if you're smart, you'll run, not walk, far, far away from this company.
BTW, if I could give zero stars, that's what they'd get.
Dear Rene,
We are deeply sorry for the situation with your order and inconveniences caused.
The packages with incorrect parts have been already rerouted and are being returned to the Manufacturing facility.
The correct replacement front and rear brake kit will be processed within 24 business hours and you will receive a new order number confirmation to your email.
We are sincerely sorry for the negative experience you had.
Please, check your email for more details and an offer of additional compensation due to this matter.
I look forward to your answer!
Sincerely, Voice of Client Department at CARiD
Avoid this online retailer like EBOLA! If you have an issue with a part you bought, they will give you the run around, different agents handling your case and don't know where the last agent left of, they will ask you lots of pictures as if you are allowed to get into the mechanic's shop to take pictures just for the sole purpose or warranty, and even if you do they will ask for more pictures and videos (how do you picture driveshaft vibration? I've sent them pics and videos to prove it and still was not enough, they blame mechanic that it was not installed properly, but it was installed correctly!). I had the 3 shops that dismissed the driveshaft was defective but still that was not enough.
My warning is, if its past 30 days and had issues, you will get burned. I guarantee you that. So you better have a good credit card that will chargeback this merchant for they will steal your money and get no refund as recourse. It's still safer to buy local aftermarket parts because you have a recourse if things go wrong and won't give you nonsense. Use this online merchant at your own risk!
Dear Phillip,
We are very sorry for the fitment issue you have encountered and for the inconveniences caused. Please, accept our apologies for the poor service and negative experience in this regards.
We sincerely want to fix the issue and make things right for you.
Please, email me with your order number at [email protected], so I could locate it in the system and assist you further.
I will do my best to facilitate the return process, as well as offer you additional compensation due to this matter.
I look forward to your answer!
Sincerely, Voice of Client Department at CARiD
2 months of trying to order a dash cover from these guys. First over the phone, then confirmed in chat that guy never placed the order after 1 hour of selecting product. Second call took about 2 hours with very helpful, knowledgeable sales guy who waved $5 of total $10 to order samples. Then the flurry of Shipment Delayed emails came. I complained in email and was giving a $10 gift certificate. Second set of samples still has not arrived. Placed 3rd call and was told Sales had closed even though doesn't show on site, so the ordering department had NO idea how to apply my gift card when I decided to go with ordering from the sample I received rather than keep waiting for the one that never arrived. I vented to the ordering department and demanded a call the following morning from someone who do place my order. No surprise---NO call back today. So, I went directly to the CoverCraft to order. It took 15 minutes over the phone, and email confirmations arrived while I was still on the phone. The sales person gave me FREE shipping due to all the problems I had, and their price with tax was lower than CarID's. 2 MONTHS--but NO Delivery. STAY AWAY FROM THEM! Sales guy also promised me I would receive everything in less than 1 week. LIES! Had I placed the full order, I doubt that I would have ever received it.
Dear K. G,
Please accept our apologies for the delay with your order and inconveniences caused.
Please, give us an opportunity to remedy the situation and make things right for you.
I kindly ask you to email me with your order number at [email protected], so I could locate it in the system and look deeper into this issue. I will check on the reasons of delay and offer you additional compensation.
I look forward to your answer!
Sincerely, Voice of Client Department at CARiD
Lumen® - Black/Smoke LED 3rd Brake Light Item - came to me in used condition. I was told on saturday that a new would be sent on Monday. I called on Tuesday to get a tracking # and was told that it as not been shipped yet. They wanted a photo sent of the box, a photo of the light, my vin number and an explanation of the damages. I returned the light and order from a different company. Very poor customer service.
Dear Gibby,
We are very sorry for the situation with Lumen® - Black/Smoke LED 3rd Brake Light and inconveniences caused.
We sincerely want to remedy this situation and assist you with this issue.
I kindly ask you to email me with your order number at [email protected], so I could locate it in the system and assist you with return. I will do my best to facilitate the replacement/refund process and offer additional compensation for inconveniences caused.
I look forward to your answer!
Sincerely, Voice of Client Department at CARiD
I Called carid to purchase carbon fiber ground effects for my vehicle and was informed by the representative that the parts will fit my vehicle (one part being universal- I agreed and completed the purchase on the phone with the representative then began to look at the part fitment numbers and discovered that the part will not fit my vehicle (even the universal part), 15 minutes later I called back and requested to cancel the entire order since I no longer trusted the knowledge or motive of said representative- I called the following day to ensure the orders were cancelled and they assured me that they would. I was told that they cancelled one of the orders and were working on cancelling the other- 4 or 5 days later I received the universal piece, I opened the package, saw what it was and repacked it, requested a return label and sent it back to carid- after about 8 days of no information I contacted carid and they informed me that the item was returned damaged and that there was nothing they could do regarding the return of my 251.00 dollars, amazing lol. I am currently preparing to litigate their bold and questionable actions after discussing the matter with a carid supervisor called leah who appeared to take pleasure in assuring me that my 251.00 dollars were forfeited and there was nothing they could do.
Dear Enrique,
We are deeply sorry for the situation with your order and inconveniences caused.
We sincerely want to fix the issue and remedy the situation.
Please, email me with your order number at [email protected], so I could locate it in the system and look deeper into this issue.
I will check if we can process a damage claim for the returned product and if there is a possibility of issuing refund.
I would also like to offer you additional compensation for inconveniences caused.
I look forward to your answer.
Sincerely, Voice of Client Department at CARiD
My Order over 1-Month now and i keep getting the Run-Around every time I call.
Don't Order from HERE!
Dear John,
We apologize for the delay with your order and for this negative experience.
Please, give us an opportunity to remedy the situation and make things right for you.
I kindly ask you to email me with your order number at [email protected], so I could locate it in the system and check on the updates. I will check if we can facilitate shipping as well as offer compensation for the delay.
I look forward to your answer!
Sincerely, Voice of Client Department at CARiD
We purchased rotors and calipers. They squealed constantly, the rubber boot on the piston ripped and the rotor wore pre maturely. Less than 15,000 miles. We ordered Monroe Struts. They came in a box marked Monroe but were not marked on the strut itself as Monroe and did not properly fit our car. They claim easy returns. They made us jump through hoops to get a return and then kept part of our money. It took 3 weeks to get them to approve the return. They falsely advertise parts and sell poor quality in place of the real thing. Will NEVER buy from them again.
Dear Nancy,
Please accept our apologies for the situation with your order and inconveniences caused.
We are sorry to know that you had a negative experience with return process and sincerely want to remedy the situation and compensate you for the inconveniences.
I kindly ask you to email me with your order number at [email protected], so I can locate it in our system and check on the status of your replacement/refund, as well as report this case to our improvement team.
I would also like to offer you additional compensation for your time and understanding in regards to this matter.
Looking forward to your answer!
Sincerely, Voice of Client Department at CARiD
I ordered a pair of headlights from them they didn't fit. They said they should fit and told me I had to take pictures to show what was wrong before they could refund my shipping and restock fee. They wanted me to take the bumper and old headlights back out to take pictures. Never again will I shop with these scammers
Dear Dan,
We are deeply sorry for the fitment issue with the headlights and the negative experience you had.
In case if the product does not fit, we have to request additional information and photos of the issue to detect the source of the problem.
Your frustration is completely understandable. We want to remedy this situation for you and facilitate the return process.
Please, email me with your order number at [email protected], so I could locate it in the system and assist you further. I will check if it is possible to void the return fees and issue full refund, as well as offer you additional compensation in this regards.
I look forward to your answer!
Sincerely, Voice of Client Department at CARiD
ASKED WHEN I ORDERED ABOUT SHIPPING AND IF WHEELS WERE TO SHOW UP DAMAGED HOW WOULD THAT BE HANDLED I WAS ASSURED OF GREAT CUSTOMER SERVICE AND THAT THE WHEELS WERE PACKAGED SO WELL THAT THEY WOULD NOT SHOW UP DAMAGED. LOW AND BEHOLD, ONE WHEEL SHOWS UP DAMAGED AND I GET STUCK WITH IT. AFTER HAVING TO ARGUE WITH CUSTOMER SERVICE AND REQUESTING TO GET HALF PRICE(WHICH I THINK IS MORE THAN REASONABLE) ON THAT DAMAGED WHEEL I WAS FINALLY TOLD I COULD BE COMPENSATED $80. THEY HAVE TERRIBLE CUSTOMER SERVICE... I WAS ABOUT TO ORDER ANOTHER $1000 WORTH OF ACCESSORIES FROM THEM BUT NEVER AGAIN.
Dear T. G,
We are deeply sorry for the situation with the damaged wheel and your negative experience in this regards.
We do our best to prevent any damages and ensure protective packaging. Unfortunately, in rare cases products can be still damaged in transit and we cannot control it, since we do not have the package in our possession anymore once it is picked up by the shipping carrier.
We are very sorry for this inconveniece and truly want to remedy this situation for you, and make things right.
I kindly ask you to email me with your order number at [email protected], so I could locate it in the system and look deeper into this issue. I will check on the status of the damage claim and offer you additional compensation for inconvenience.
Looking forward to your answer!
Sincerely, Voice of Client Department at CARiD
I ordered A part called cancelled it 2 hours later. They offered me immediate store credit which i did not take customer service told me my money would be refunded in 5 business days. I check my email the next morning and they still shipped the item after i called cancelled it and they refuse to give me my refund.
Dear Marcus,
We are sorry for the situation with your order and inconveniences caused.
It usually takes 24-48 business hours for cancellation to be processed. If the product is scheduled to ship the same day, we cannot guarantee cancellation. We are very sorry that you were not informed of the cancellation time frame properly and the product was shipped.
Please, give us an opportunity to fix this issue and assist you further with the refund.
I kindly ask you to email me with your order number at [email protected], so I could locate it in the system and assist you with return. I will do my best to facilitate the process and offer you additional compensation for inconveniences.
I look forward to your answer!
Sincerely, Voice of Client Department at CARiD
Make sure rims fit before you buy. Do your own research and do not rely on their fitment system. I have been shopping one rim in particular. MRR HR9. For months it said that the rim is guaranteed to fit my car. Go back a week or so ago and all of a sudden the rims do not fit. The funny thing is I'm also speaking with a MRR representative and they say the rim fits. What to do? Who's right?
Dear Mark,
We are very sorry to know about your negative experience!
Please give us an opportunity to fix the issue and make things right for you.
I kindly ask you to email me with your order number or SKU number of the wheels you want to purchase at [email protected], so I could locate it in the system and assist you further.
I will confirm the fitment information with the Manufacturer for you, and will offer you compensation for the inconveniences.
I look forward to your answer!
Sincerely, Voice of Client Department at CARiD
Please read my experience carefully to see the quality of service you should expect from this company.
- I usually write positive feedback for most sellers I do business with, but unfortunately this company should be reported for fraudulent activity.
- After ordering a part through their eBay store, 3 times throughout the week they told me my item would be shipped the next day.
- After waiting a week to have my item shipped, the company said they no longer had my item in stock and cancelled my order without my consent.
- Interestingly enough, they had just relisted the same item on their page for more money. The original cost that I paid was $134.57 but they now increased the price to $245.05.
- I told CariD that I did not want a refund, I just wanted the item I purchased delivered.
- The company lied in saying that the item was out of stock and simply did not want to ship it to me at a lower cost.
- Each time I reached out to the company by email or phone, no representative was informed with what was happening in my case and I was forced to re-explain everything each time.
- They gave me a $25 gift certificate to make up for the inconvenience but it did not work on their website. Upon contacting them about this, they said it was working, when in reality it does not work.
- Any company that values a customer would have honored the price I purchased the part for and sent it out.
- CariD values bottom line profit more than the customer experience.
Here is the link to the same item which is now for sale on their eBay page:
https://www.ebay.com/itm/*******352
Dear Luciano, we are very sorry for the situation with your order and inconveniences caused!
The order has been cancelled to prevent any further delay, since the part was out of stock at that moment.
The full refund was already issued on 09/04/2019 and we sent you an email with refund details.
Since the price was changed by the Manufacturer, the listings on Ebay store were updated as well. We are truly sorry for the inconveniences and frustration caused by this issue.
We have sent you more details, as well as an offer of additional compensation via Ebay.
Please get back to us, we look forward to your answer!
Sincerely, Voice of Client Department at CARiD
Bought a carbon fiber hood, didn't get the chance to open it upon arrival because I was in a hurry leaving. Opened it late at night and notice there's 2 small cracks. Messaged them the next day and they said there's nothing they can do since i signed the delivery without any damage. Didn't even try to help at all. Lesson learned, anything fragile always check before signing anything. Never happened to me before, all items I get are always in perfect condition didn't think any of it. PS: this was the first item a bought from them.
Dear Rome,
Please accept our apologies for the situation with the damaged product and inconveniences caused.
According to our terms and conditions, all items shipped via Freight Shipping Service are required to be inspected at the time of the delivery prior to accepting the package and signing for it.
If the part arrived damaged, the receiver needs to sign the Proof of Delivery as "Damaged", refuse the package and contact CARiD to report the damage and request the replacement or refund.
We instruct all the clients about this process at the checkout stage. If the above has not been followed, it is impossible for us to initiate the damage claim and proceed with the refund or replacement and we ask customer to contact the shipping carrier to process the damage claim directly.
We do care about you and your business with us and sincerely want to remedy this situation. I have sent you an email with an offer of compensation due to this situation.
I look forward to your answer!
Sincerely, Voice of Client Department at CARiD
Ordered from this website because it was a few dollars cheaper than rock auto and autozone. It seemed like I would get my part in time. It's been two days since the "estimated shipping date". I have yet to receive a tracking number. Customer service is unable to provide me with any information, they said give them 48 "business hours" to find out what's happening. I told them I want to cancel but guess what, but they're going to charge me fees for restocking. Thanks for punishing me CarID. They have me by the balls here. I can't afford to pay restocking fees and buy the same part. After reading the reviews, I see that it was a mistake. Now I'm going to have to spend extra money on Uber while my car is inoperable. This is becoming a wildly expensive mistake.
Dear Jude,
We apologize for the delay with your order.
Your frustration is completely understandable.
Please, give us an opportunity to remedy the situation and make things right for you.
I kindly ask you to email me with your order number at [email protected], so I could locate it in the system and provide you with the updates.
I will check if we can facilitate shipping, as well as offer you compensation for the inconveniences caused.
I look forward to your answer.
Sincerely, Voice of Client Department at CARiD
Ordered rims and never got a tracking number so I didn't know when they arrive an ofcourse I wasn't home when they did so they got shipped back an they never answered my email. So now I finally got hold of them an they are charging me shipping again to send them back out
Dear Aaron,
We are sorry for the situation with your order and inconveniences caused.
We want to fix the issue and make things right for you.
I kindly ask you to email me with you order number at [email protected], so I could locate it in the system and look deeper into the issue.
I will check if we can void the reshipping fee and offer you additional compensation due to the inconvenience.
I look forward to your answer!
Sincerely, Voice Of Client at CARiD.com
I ordered cargo carrier on-line on June 5. Web site offered free shipping. Paid $299.99 plus tax ($320.20). Got message that delivery would be on 6/24. Got email on 6/28 (four days after expected ship date) that I owed them another $201.26 because their web site did not charge me shipping. I went back to the web site and added the same item to my cart and it still offered free shipping. After back and forth emails with Customer Service they finally agreed to ship based on the original web site quote and charge. But, then the shipping ETA went to August 19th (10 weeks from the original order date)! Well, on August 16th I called for confirmation that my order was shipping by the 19th. They said the new ETA was now the end of September. Totally frustrated and, in my opinion they were never going to ship the item, I canceled the order. Refund was fast but I will never do business again with this company.
Tries to charge more fees after original order. Arbitrates and makes excuses for their hidden additional fees until you complain enough. Delays shipping for weeks or even months. Sells and lists items that they do not keep in stock.
Dear Robert,
We are sorry for the situation with your order and inconveniences caused!
Please, accept our apologies for the misunderstanding with the shipping cost.
Due to the product dimensions, the order had to be shipped with Oversized Freight carrier and we were provided with an updated shipping quote by the carrier.
We are also very sorry for the shipping delay.
To justify ourselves, please let me say that we were informed by the Manufacturing facility on the product availability after your order had been already placed.
The inventory information on our website has been already updated.
Robert, we sincerely want to cover the inconveniences and make things right for you.
Please, check your email for an offer of additional compensation due to this issue. I look forward to your answer!
Sincerely, Voice of Client Department at CARID
Ordered wheels and lug nuts. They sent the wrong lugnuts and I have been a week waiting on the correct ones. They told me today they are not sure if the lug nuts have been shipped to me or not. I said can you tell me when they will arrive! Their Response "I don't have that information" What kind of operation is this... I should send this stuff back...
Dear Chris,
We are very sorry for the situation with lug nuts and inconveniences caused.
Please, give us an opportunity to fix the issue and make things right for you.
I kindly ask you to email me with your order number at [email protected], so I could locate it in the system and make things right for you.
I will check on the updates for the correct lug nuts and will do my best to facilitate the process. I would also like to offer you additional compensation due to the inconveniences caused.
Looking forward to your answer!
Sincerely, Voice Of Client at CARiD.com
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear Gary,
We are very sorry for the negative experience you had returning the brake rotors.
We sincerely want to remedy the situation and improve your experience.
Please, email me with your order number at [email protected], so I could locate it in the system and look deeper into this issue.
I will assist you with the full refund for the returned product, and offer you compensation for the complicated return process and inconveniences caused.
I look forward to your answer!
Sincerely, Voice of Client Department at CARiD