CARiDReviews 7,317

My original review gave 2 stars due to the fact that I was told they wanted photographs to show why the part did not fit. After writing the review on 12/3/19 i was contacted by Jena on 12/4 and she made every effort to correct the situation with out any hassles. Proof they read reviews and are working on customer relations.

I ordered rear brake drum parts from CARID and although I ordered the correct parts they sent the wrong ones. I was not aware right away that the parts were wrong the parts were unpackaged and laid out for the job (1997 Jeep Wrangler) and the packaging disposed of. I have been in touch with CARID and they agree with me that they sent the wrong parts. They asked for pictures of the parts and I sent them, they asked for pictures of the odometer and the vin of the vehicle and I sent them. This has been going on for over 3 weeks. Every time I send an email they reply back that it will be 24 to 48 hours before they will respond back. Now that they have asked for something I don't have (picture of mailing package) I am getting the run around. I paid close to 600.00 for these parts. I don't want anything I don't deserve I just want what I paid for. It is not my fault they sent parts I didn't order, you would think a large company such as carid would take care of a customer when they are in the wrong. Do yourself a favor and don't order from them.

If I could leave zero stars, I absolutely would. This company is ridiculous.
These morons sent me a set of taillights that didn't work and in order to get a set of new lights, I have to send them a video of the part not working so they can then go work something out with their supplier. Their agreement with their supplier is not my problem. They should back the products they sell and replace or refund them if they are defective, damaged, or broken.
Do not do business with CarID. There are plenty of other companies with the same exact products.
You have been warned.

We ordered 4 snow tires on Oct. 21,2019. We received 3 tires on Oct. 28,2019. We gave it some time, figuring maybe the 4th tire would arrive in the next few days. That did not happen. We checked the status on FedEx and the shipping labels were screwed up. One shipping label was good, we received that shipment (one tire). One shipping label was a duplicate and 2 tires arrived under the same shipping #. The third and forth shipping labels reported as "pending". We called Carid.com customer service, told them what we discovered about the shipping labels and we had not received the 4th tire and they said they would check into it. It is now Nov. 18,2019 and we have zero resolution. We are still without the 4th tire. They are saying they can do nothing for us, the customer who has PAID for 4 tires and only gotten 3 tires, for 2 more days, until their claim with FedEx is resolved. In the meantime snow is predicted for next week and we, who planned a month ahead to be ready for it, PAID for 4 tires, do not have snow tires on our vehicle.

The worst customer service I ever went through. They do all they can to make the customer to place the order and after that you are lucky if you get what you wanted. In my case I canceled the order five minutes after I place it, they canceled the order but I got it shipped anyway and no cancellation whatsoever. Sending them back the product would have been more expensive than the purchase itself, so I keep the lesson and write the review.

I ordered a Blue Ox Goose Neck hitch through Carid. When I got it I didn't open the box for about a week until I was ready to install it. It came in two separate boxes. One box had the correct parts. The other box had a tow bar for a Volkswagen. I was installing the hitch on a Ford Super Duty. I called them right away. Was told they would investigate the situation and email me back within 3 days. Nothing for a week. I called again. They told me the investigation was not finished yet. Waited a week and called again. Was told I would get an e mail in 24-48 hrs. Never got it. Called again. Was told I would get another email in 24-48 hrs again. They emailed me wanting pictures of the missing parts. I took pictures of the part numbers of the parts I was missing from the parts list that was in box one that had half of the right parts. The then wanted pictures of the wrong parts that I got. They then told me the parts in need were on back order. I call the manufacturer of the hitch. They looked it up and said no one had the parts I was missing ordered and that they had several of those hitches in stock. After about 5 weeks I called the credit card company of the credit card I used and explained the situation to them. The credit card company credited me back the full amount of $485 that included tax and shipping. Said they would send Carid a letter saying I was disputing the charges because I did not receive my full order. In 3-4 days Carid sent UPS to my door for the packages. I sent them back and they never emailed or called after that. I wouldn't buy anything through them again. I wouldn't be so unhappy with them if they would at least have asked for the wrong parts back and then ship the correct parts when they got the wrong ones back. I know mistakes happen. But all I got was run around. And when I called customer service I always seem to get someone who I could hardly understand because they seemed to be from a different country.

Had a package stolen. Says right on their site to contact within 72 hours for a replacement. They basically laughed in my face and gave me the finger while holding my money. Will never trust this site again.

Update.
Well after a few weeks many emails it turns out that it wasn't stolen, they just never delivered it! They kept telling me that they needed a apartment number, well I don't live at a apartment. I had to repeat many times that I live in a house. They shipped out another one so let's see if it comes this time.

I would give this company zero stars if I could. I ordered mag wheels for my jeep grand cherokee altitude. The salesman said they guaranteed the fit. When I tried to have them mounted by Firestone Tire, the bolt pattern was wrong and the wheels were 1in wider and would interfere with the shock. I called Carid and got Maria Za who sent me a video of how to measure the bolt pattern. She requested a picture of the measurement and of the label on the wheel box. I complied.
I called the next day and was connected to someone else who would not accept my emailed info and insisted I pay some shop to do an 'official bolt pattern measurement. I said BullS!. They were giving me the run around. I then refuted the charges with Chase, told them the wheels were ready for pickup and expect them to cover return shipment.

Update:
They finally returned some of my money, but even though the screwup was theirs, they charged me $180 for return shipping. They had sent me an RMA and UPS labels but subtracted $180 from the funds to pay for return shipping. Avoid this company. They deserve ZERO stars on the rating. They tried to offer me a $50 gift certificate and asked me to modify or remove the review.

We ordered running boards in July 2019 twice they sent us the wrong size It's now November 2019 and we still do not have the correct size I would not go to this company for anything. Their service is poor. Very frustrated never again.

Today is 11/4/2019 this has been a long process but with the help of this site and many other sites. CARID paid for the package to be returned. Reversed their hold on my card for the second bumper and then credited me the difference of the first bumper minus the second bumper. So finally this issue is resolved. It is just unfortunate that this all started in August and it finally ended in November. Good luck everyone I hope you have better experiences with on line stores. Thanks to sitejabber for all of your help as well.