CARiDReviews 7,317

Returns process is terrible. I ordered a set of Trakmotive axles in 2016 for my 1997 Honda Civic. They sent me the wrong axles (for a Japanese Civic, not a US Model) and refused to take the never installed parts back saying the order issue was my fault. They then sent me the correct set at a "discount" in 2017. I installed the correct parts and drove the car for approximately 12K miles when a CV joint on the driver's side failed on a trip back from Virginia. I drove the last 500 miles at between 40 and 50 miles an hour literally praying that the axle would hold together. Upon my return, I replaced the defective axle with a new OEM one from the local Honda Dealer, no problem, the vibration was gone. When I attempted to leverage the "lifetime" guarantee for the defective axle, I was met with recriminations and skepticism. I was supposed to send them a letter from a certified mechanic that the part was defective. Since I have an Engineering degree and used to tune BMWs, I thought my word would be sufficient however, evidently not. I had to send them pictures of the defective part along with a picture of the VIN number of my car. The long and the short of it is that I now have three Trakmotive axles that either don't fit my vehicle or are defective with no recourse. I have done a lot of business over the years with many on-line parts suppliers however, this is absolutely the worst experience I have ever had

We ordered 6 van partitions and shelving sets on the JAN 2ND. We were told that the shelves would ship out the next day, and we could will call the partitions from the warehouse that just happened to be 8 miles from us. We went to pick up the items the next day as they told us to do. The supplier never received the order. We had to send multiple emails and called to talk to the people in the office that do not speak very good English. They would not call back, they refused to let me or any of our people to talk to Bryan the sales guy. Meanwhile 5 days later is still has not been resolved and they have $3500 of our money. We will have to file a claim with our credit card. I also called and left 3 messages for Bryan our sale guys and he has not returned our phone calls. We were told on two different calls that he was in the bathroom. Please do not purchase from them you will be let down.

Place extreme caution when placing an order with Carid.com, or simply bypass them, the promises and delivery of goods fall way too short from what is being presented. I ordered a "Wheel & Tire" package (set of 5) that included, new lug nuts and security nuts, balancing and TPMS to be compatible with vehicle using the VIN ID#, packaged arrived, took it to get installed and the issues began to surface:

1. One wheel was missing the center crescent.
2. The security lug nuts was missing one (1), ordered 5 got 4.
3. The weights used for balancing the tires were not sticking to the wheels and were taped with some scotch or packing tape.
4. The car could not read the TPMS', as they were not compatible with the vehicle, despite providing Carid with the VIN#.
5. Was forced to take the vehicle to the dealer to have it checked and certified, resulting and having to un-mount the tires from the wheels to check, then replace the TPMS', then have the tires balanced with the proper weights.

I contacted Carid and that is were the run-around began... eventually i got the center crescent and security lug nut... however the cost incurred for the balancing and new TPMS' were not fully replaced as per the cost purchased from CARID. They refunded the TPMS cost (parts) but did not cover the labor because the dealer receipt did not meet their specifications...

In short, i had to invest an extra $435 for which i only received $199.75 and based on my calculations they refuse to pay the extra $90 that i was entitle to.

Bad, bad experience... and costly!

I ordered a bull bar for my 2019 Silverado on December 30,2019 with a delivery date of January 2,2020. I was kind of expecting the delivery date being pushed back a day or two because of the new year holiday. I first reached out to carid.com on January 2,2020 to explain that i understand that the holiday may have pushed things back a day or two but that I would like an update on my order as for that carid.com had already took the money off my card. Later that evening I got response stating that carid.com had contacted the manufacturer to get a tracking number and to allow 24 hours for them to have any more information about my order. To make a long story short, it seems to be that the people that run carid.com has no clue as to what they are doing and will tell you anything to try and appease you.

November 2019 parts for brakes on my 2009 Chevy Cobalt SS were ordered. I told the rep over and over my car was an SS. They sent parts for a standard Cobalt. After literally hours on the phone trying to get this corrected they sent me 1 return label. I had to take the 2 boxes to the UPS store who charged me $37 to pack the 2 boxes to return into one box because I was only sent 1 label. Now they are refusing to refund the last $240.74 because part of the order should have been sent to another manufacturer. They say those parts were disposed of by the company who received it. I am calling BBB and an attorney. Worst company I have ever dealt with... ever! Take my advise and go elsewhere.

I purchased a set of taillights for my wife for Christmas in November. I tried to install them and realized they were the wrong ones. I tried to exchange them and the rep that I delt with said that the ones I needed was $13 more and they was going to send out a return label to return the others. I give her my card number to pay the difference and as soon as the transaction was complete she hung up. I called right back and the person I talked to explained that it was over the 30 days and they could not return them. So I then asked the question about the second pair and then I found out they charged the full price. I tried to cancel the order and they said they couldn't it was already processed I would have to wait till I received them and return them. I understand the 30 day policy however during the holidays they should have something set in place for this reason. I will never do business with this crooked company again.

I was promised by the rep that my parts that I ordered were take 4 business days to be delivered. It is six days and counting and I don't have a track number yet. When I called back I asked to talk to the supervisor. I got a person named Lia who was rude and unprofessional. She threatened that if I cancel the order I will not get my money back. As of right now I'm with out the car. I will try to get my bank to do something. DO NOT BUY FROM THIS COMPANY!

I PURCHASED A 2015 TUNDRA RACK AND PINION, THEY SHIPPED A TACOMA, WHEN I CALLED THEY WANTED PICTURES, VERIFICATION OF PART NUMBER, AFTER TELLING ME THEY WOULD DO A FAST EXCHANGE THEY REVERSED AND SAID I HAD TO WAIT 72 HRS FOR REP, I CALLED BACK AND SPOKE WITH RENEE, SHE LOOKED UP PART NUMBER AND STATED THAT THEY DON'T EVEN SELL TUNDRA RACKS AND THAT THE SITE WAS WRONG, ALL THIS AND 2 HOURS ON THE PHONE AND I STILL DON'T HAVE MY MONEY BACK OR RETURN SHIPPING LABEL, SITE HAD FALSE INFORMATION YOU WOULD THINK THEY WOULD GO OUT OF WAY TO GET ME MONEY BACK AND RETURN. ITS BEEN A WEEK, STILL NO CONTACT, I CALLED CREDIT CARD COMPANY TO INTERVENE, SCAMMING COMPANY DO NOT USE.

I ordered 4 rims and lugs. They sent wrong lugs but how was I to know until after the tire shop said they would not fit. The tire shop had never seen such a lug and called three other places but these rims require a specific lug. Tire shop had to put tires back on old rims and charged me 100. CARiD said too bad and send correct lugs that required a specific tool that the garage had never seen. Guess what, the special lug tool broke and there was no tool in the shop that would work without stripping the lugs. They showed me how the lug tool had been painted over to cover a defect. CARiD did not care and refuses to respond. I am going on every review site I can find but I doubt they will care. Be warned.

First let me say I ordered a tire package and the salesman Frank was fantastic. Or so I thought. I told him I was leaving in a week to visit family for the holidays and if I couldn't get my order in five days I would wait till I got back. He told me it was no problem that my Wheel and tire package would be at my house within 4 days. This was a Friday I thought well seems like a long shot he said they ship FEXDEX and it was a 3-4 day delivery. It would be if they actually leave the warehouse. I get fedex notification the shipping labels have been generated the same day. Monday I check tracking and fin they haven't left the warehouses. I call to say I want the order canceled since they haven't left the warehouse and I won't be home. They tell me they have left even though FEDEX shows they haven't. They tell me they can't cancel the order and if no one is there to receive them and they get sent back I will be charged shipping and restocking fees. I tell them they guaranteed the delivery and they basically told me "Oh well to bad to be you.". They will tell you whatever you need to hear to get you to buy then it's not their problem. They either have your credit card or your financing and you are going to pay for it one way or the other. The ironic thing is I would have paid for expedited shipping if that would have made the difference. They haven't even left the warehouse. I received the tires 2 of the tires yesterday and supposedly 2 will get here today. I bought a package not tires. If the wheels arrive after I am gone it will probably cost me $500 because no one is here to receive them. Wouldn't buy a dog house from them. Frank by the way if you read this I gave that review that was so full of praise right after I purchased the tire "package", should have waited till I received the tires and wheels and TPM sensors and Locks and everything that goes into a "package". I wouldn't give you one star now that I realize how big of a liar you and your company are. Scam artist.

They withheld information about shipping that cost me and extra $291.00 for next day air shipping. Then when I called and asked for an explanation I was told by a service rep." that it is what it is" I work for a business that sales accessories and installs them. We work on a professional level and require professional service from our vendors. I feel sorry for and every day customer who is working on there own projects. I will not use them again and do not recommend them to anyone

I ordered a set of wheels that were "guaranteed fit." The wheels didn't come close to clearing the brake calipers on my car. After paying $100 to the tire shop just to attempt to put the wheels on, I had them package the wheels back up exactly as boxed from car-id. I called Car-id to let them know the wheels did not fit. They said I would have to go back to the tire shop take off the stock wheels and take pictures of the rims not fitting the car. I told them that was not possible and I wanted to return the wheels. They said they would send me return labels. They only sent 4 of the 5 labels. I still returned the wheels exactly as directed and covered the remaining $30 of shipping out of pocket. Car-id went on to provide me with a "partial" refund. I called back five times and asked to speak to a manager and every single time the associate got someone else on the phone who was not a manager. Each sales associate I spoke with after my return said I was to pay for shipping and a 10% restocking fee. This was never expressed verbally or in writing and no one was willing admit these rims did not fit or provide any customer service aside from rerouting and claiming it was not their responsibility. I have never had a worse consumer purchasing experience. They told me "it was not possible" to speak with a supervisor because "they would tell me the same thing." After reading all these reviews and seeing 1,300 plus one star reviews, I wished I had researched the company prior. DO NOT ORDER from this company. If you have to return the "guaranteed fit" product, they will make your experience truly unbearable.

Exceptionally poor service is the hallmark of this company. The sales representative either wasn't informed by his employer that there was such a limited availability of the auto wheel rim I was seeking to order OR this company engages in "bait and switch" tactics to make things as difficult for consumers as possible. In addition, I responded to its survey with an "Excellent" indication (because of the sales representative's efficiency BUT then had to reduce that marking in an extensive reason for such reduction and requested a response from this company. But there has been NONE. DO NOT use its 800 number of general 609 number unless you are willing to be put on hold and be forced to listen to STUPID, INSULTING recorded statements and (music?) while waiting exorbitant periods of time and being forced to speak to representatives who are impossible to understand and who show NO interest in channeling complaints to the appropriate company executives.

TERRIBLE customer service. I very rarely post any reviews, but this one really got to me. Ordered parts over the phone for my vehicle repair (ordering was pleasant), paid extra for expedited shipping and promised a delivery date and that items were in stock. Delivery day came and I checked for my tracking number- there was none. Called the company, talked to an unhelpful rep that relayed there was an issue with the item not being in the manufacturers expected warehouse so they would ship it from a different warehouse, to the anticipated warehouse, and then to me. All in all, the parts would arrive a week later than promised. I had never been notified of any issues with shipping or timing AT ALL. Asked to speak with his supervisor, given attitude. Then talked to Lisette who was uninterested in helping any further. Offered a tiny, almost insulting discount on shipping- which is not what I needed. I needed my parts so I can have a running vehicle and not be down an extra week. Then when I asked to cancel my order, she gave me the runaround, and mind you I was told it had not yet shipped, that if it shipped later today I would have to return the parts for my refund. Apparently the cancellation has to go through an approval process that can take a couple days. What? Terrible policy. I asked to speak with someone above her- she said she is the highest I can speak to. I told her I wanted to speak with someone above her and that I didn't believe she was the highest level of management there was, and she said she is and would not let me speak with anyone else. I told her I would need to contact corporate then, and she said she is at corporate. SO FRUSTRATING. Obviously she is not the only manager at CarID, but I was denied help further. As I was speaking, she then cut me off and asked if there is anything else and as I was talking, she hung up. What a joke. Obviously will not be using them again. Review your policies and figure out how to keep Lisette away from customers.

They have NO IDEA what they are doing. I ordered a simple wiring harness for an after market radio. During a chat with the CARiD representative, they recommended a product. I ordered what was recommended and when installing found out it wasn't even close to the correct one. I contacted them and was required to send my VIN# and pictures of their product and my OEM and Aftermarket radio. They couldn't figure out that it wouldn't work although obvious since theirs had 1 connection but I needed 2 connections. They basically told me I was incorrect and that the product would work. After many turse words and telling them that they are incompetent they finally gave me a $10 gift card (no thanks) and today they are finally going to issue a full refund. Whew. Why would you order from such a crap company ever again. They just need to close down and give up!