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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Please don't waste your time or money shopping here. Save yourself the headache these people don't care about their customers and will lie to you and not even send you tracking information.
I order tail light left side with chrome outside n inside with chrome! It took me 3 weeks to decided to order or not! I did I call customer service to double check n which they provide the right picture n description... shipping was fast I got mine order but they got me the wrong one! I call customer n they try to blame me ask me to return n I have to pay the shipping n I have to pay extra to get new part! Why am I have to pay for the return and pay extra and plus saying that I order the wrong one WHY did u put the wrong # of the part then? And now I have to wait 24 hours to figures out when I send you the prove with picture and everything! You see the first picture that what they shipped to me and the second picture that what I order! I hope they figured out or I go over the top!
Dear T. P.,
Thank you for your feedback! We are sorry to hear about the wrong product being sent and poor assistance provided in this regards.
This is not a typical situation and we would like to correct the situation and reimburse you for the inconveniences.
I kindly ask you to email me with your order number at [email protected], so I could look deeper into the issue and offer compensation for your time and patience.
I look forward to your answer.
I have ordered products from this company three times. The Items they sell do you arrive in good condition. The problem is if you need to return an item because it doesn't fit well or it's the wrong color or because you realize you just don't need it this company will not allow you to do so. Their policy states that you can return an item for 30 days regardless of reason if it is in new condition. But this is untrue. They will ask you to send pictures of the item. And on the two returns that I attempted to make which were both new in the package they wanted pictures and then once those were sent they wanted more pictures and even asked me a third time for even more pictures. Finally they just refuse the return. I would highly recommend staying away from this company. I am a physician and this is been ours an hours of endless pain trying to return a perfectly new product to a company that just doesn't seem to care And who furthermore works very hard to make sure that you cannot do so. It's not worth saving a nickel using them. Because if you need to and we often do need to return things but online you will be really stuck.
Dear Jacob,
Thank you for your review. Please, accept our sincere apologies for the difficulties with the return you have recently encountered.
We are more than glad to take products back within 30 days of return period if the product is still in a brand new condition and with he original box.
Please, give us an opportunity to resolve the issue for you as well as offer some compensation for the inconvenience.
I would kindly ask you to email me at [email protected] with your order number so i can assist you further.
Looking forward to your reply!
I ordered an intake from carid. They took funds out of my account but it said the payment declined once I got to checkout. I called spoke with an rep who stated the payment never was accepted on their end and to contact my bank. I contacted the bank an they wanted to know what was the transaction # because the funds were definitely taken frm my account so I call carid back get another rep on the line who states she see my funds were taken away but doesn't know why it declined. I asked for my funds back on my card she says 1-2 business days and goes to say I can order the part again with another method of payment. I ever. Spoke with an supervisor who advised me of the same thing. I will never order from them ever again! Horrible horrible horrible.
Dear Anarion,
Thank you for your feedback. We are sorry you are not satisfied with last transaction with our company and poor assistance provided in this regards.
The charge is a two-step process which consists of an authorization (which is often confused with a charge) and charge itself. When the translation is declined, it means that the funds were authorized, but for some reason, never charged. If the translation is failed, the reverse of the authorization (return of funds) will happen within up to 3 business days from the day of the transaction.
Although, we would like to learn more about your issue in particular and make sure your transaction has been reversed properly.
Please, email me at [email protected] with your order details and i will assist you further.
Looking forward to hearing back from you!
I purchased a Curt ******* TruTrack hitch through CARiD.com that was advertised with free shipping. Three days after the order was placed, CARiD e-mailed me requesting more money to cover the shipping cost. After speaking on the phone with customer service for over an hour, they attempted to blame me for not entering my zip code. After I convinced them that a zip code is required to place the order, they refused to honor the free shipping that is still advertised on their website. After I stated that I wanted a refund, they offered me store credit! I turned down their offer for store credit and am waiting for the refund on my card.
Dear Nicholas,
Thank you for sharing your feedback and bringing the issue to our attention!
Indeed, it looks like it was a system glitch with erroneous shipping price for the product. The product should have been shipped out to you for free. The issue has been passed to our IT department for further investigation.
Please, accept our sincere apologies for the inconveniences this may have brought to you.
I see that the full amount of refund was already issued to the original payment method.
Please, check your email inbox for details and additional compensation offered.
Looking forward to your reply!
I bought in-channel window gaurds, when im told things should fit or its a custom exact fit nothing should be bowing out or one end bigger than other. Customers service is a joke. Told them product doesn't fit, they 5 support members want to argue thats its the correct part. I have about 10 emails hoing back and forth sent my vin they argued it was the wrong vin, sent a pic of the vin still wrong until i said check your work. O sorry. Just dont buy from them avoid if all possible.
Dear Joshua,
Thank you for your review! We are sorry to hear about the fitment issues that you have recently encountered and poor assistance provided in this regards.
We would like to learn more about the issue and facilitate the resolution for you as well as offer additional compensation for the inconvenience.
Please, email me at [email protected] with your order number and will do my best to properly troubleshoot and make things right!
Looking forward to hearing back from you!
I ordered visors for my car, they came damaged. I sent them pictures on their request. Their response was the dented molding and crack on one of the visors wasn't enough damage to constitute a return. Basically buy their overpriced cheap crap at your own risk. As we all know people who assesserise their cars don't put damaged accessories on their cars. I threw them in the garage. People please don't deal with these dishonest creeps. Pay a little more and buy a quality product from the dealer.
Dear Thomas,
Thank you for your feedback. We are sorry to hear you are not satisfied with the quality of the product that was recently purchased.
All our products are proudly designed in the US, all the specs are provided and approved by US technicians. Many of the listed brands have manufacturing facilities across the world. The can be made at the US, Mexican, Latin American or Asian factory yet it does not affect its quality, firmness or functionality in any way. All facilities have equally high standards for production and shipment processes as well as highly trained quality control departments regarding the country of manufacturing.
Please, give us an opportunity to check what we can do for you and make things right!
Unfortunately, i was unable to locate your order in the system. Please, email me at [email protected] with your order number, so i can find it and make things right!
Looking forward to your reply!
Ordered a an AC line, arrived quickly, didn't get a chance to replace it until 30 days had passed. Turns out it's the wrong part, looks right, their system says it's correct, but it is for a different engine, same truck. Now I'm out $53.00 and stuck with a useless part that they won't exchange because it's over 30 days since purchase. Avoid these clowns, crappy customer service even when they screw up.
Dear Raul,
Thank you for sharing your experience and bringing the issue to our attention!
The 30 days easy return policy has been specifically implemented for the consumer to have a comfortable time frame to inspect the merchandise for any defects or fitment issues. Unfortunately, products after 30 days return are not accepted back by the manufacturer.
However, let us check if any exceptions are possible.
Please, email me back at [email protected] with your order number, so i could find it in the system and assist you further.
Looking forward to your response!
Will not send u all your product. Save your money. I spent hundreds. An they will tell u to send proof. Some people dont need to lie.
Dear Jonathan,
Thank you for your feedback! We are sorry to hear about your frustrating experience and poor assistance provided in this regards.
We would like to know more about the issue to facilitate the resolution as well as compensate you for the inconvenience.
Unfortunately, i was not able to find your order. Please, email me at [email protected] with your order number, so i could locate it in the system and make things right!
Looking forward to your answer!
Ordered a Premier Covercraft custom sun shade for my car on March 27 and the ordered was processed. Paid a total of $92.19. As of April 13, it still has not left their warehouse for shipping. Looks like a scam. Would never reorder anything from CARid again.
Dear John,
Thank you for sharing your feedback! We are extremely sorry to hear about shipping delays of your order.
The product you have ordered has the manufacturing time frame of 3-4 weeks before it could be shipped to your address. Details at https://www.carid.com/2020-kia-forte-sun-shades/covercraft-uvs100-premier-series-custom-sun-shade-2281802774.html
As of now, we have contacted the manufacturer to check the current status of the order and were informed that due to Covid-19 situation, the manufacturing facility is temporary closed and therefore, manufacturing process was never started.
Please, check your inbox for details and advise us how do you want to proceed.
Looking forward to your reply!
I ordered a pair of Spyder headlights on 12/18/219 for my son as a Christmas present and gave CARid the vin# to insure the correct part. They informed me on 12/20/2019 that the headlights are on backorder and would be shipped on 01/13/2020. Instead of canceling the order, we worked with CARid and agreed to receive the parts on 01/13/2020. On 01/14/2020 we were told that the new ship date would be 02/10/2020. We received the headlamps for the car on 03/02/2020. In dealing with getting our son home from college and the Covid shutdown of our business, we discovered in mid March that CARid sent the wrong headlamps and they will not fit the car. Because we passed the 30 day return period, they are refusing to allow us to return the part for a refund. I agree with Bill P. Regarding his review on 01/22/2020, let the buyer BEWARE WORST CUSTOMER SEVICE EVER. Never Again!
Dear Bradford,
Thank you for your feedback! We are sorry to hear about the delay in shipping and poor assistance provided in this regards.
Indeed, our return period is set to 30 days easy returns if the product was never used and is in the original packaging. 30 days are dedicated specifically for locating any fitment issues or defects with the merchandise by the consumer. Details at: https://www.carid.com/help-center/product-return.html.
We would appreciate an opportunity to learn more about your issue and facilitate the resolution!
Please, email me at [email protected] with your order number, so i can locate it in the system and assist you further.
Looking forward to your reply!
I ordered an Exhaust Header a week and a half ago. I was provided shipping details and it was supposed to be delivered in Colorado by Friday. ON Friday, it was delivered to the incorrect adress in New Jersey. When I called a representative from customer service on Friday, I was told that they would ship the part directly from their warehouse the next day and I would be provided with shipping details that day. Days passed and it was Monday, no shipping details, no updates, no anything. I called and was told that they were very sorry and they would ship it that day from their warehouse. I let time pass and there were no updates. I called Thursday and I was told that they weren't going to ship it from there warehouse until the original package that was messed up arrived at it from the incorrect address. I called today to try to get a refund, but they told me that the package had arrived at their warehouse and was now on the way to me, even though I wasn't provided with new shipping details, and the old ones were not updated. I paid $35 for shipping and it has gotten incredibly messed up. I will never order from this company again and wish they would let me return it for full price and for the insanely high shipping cost.
Dear Aiden,
Thank you for your feedback! Please, accept our apologies for the delays in shipping and poor assistance provided in this regards.
We would like to learn more about the issue you have encountered and make things right as well as offer some compensation!
Please, email me at [email protected] with your order number, so i could locate it in the system and assist you further.
Looking forward to your reply!__
Look forward to your answer!
Thank you for your attention and answer my complaint, I appreciate it also thanks for the gift card.
[Updated 4/17/2020]
Dear Luis,
We are glad we managed to successfully resolve your issue and improve your experience with us!
Please, let us know if you have any other questions. We will gladly help.
Thank you and have a wonderful day!
I should have read the reviews but I became a victim. I don't understand how this place is still in business. I spent over $2000 on a wheel and tire package and 2 of the 4-tires were bad. I was told by CARiD to have the tires balanced not only did I have them balanced at the Chevy dealership I had all the tires road forced balanced and was told 2 tires are bad. Keep in mind I paid CARiD for mounting and balance of the tires. I contacted a carid rep and was told Thank you for submitting the images. I have forward them to the manufacture for review, please allow 3-5 business days for a follow up response on this request, thank you! 6 days later with no response I called and was told the tire manufacture discontinued the tires CARiD Sold me. So I was offered 2 tires similar so now I will have 2 different sets of tires on my truck. This is unacceptable any good company would replace all of the tires. I was also told I would have to pay for shipping and labor to replace the bad tires CARiD sold me. I have been a Auto-technician for many years and purchase a lot parts online but this is unacceptable in so many ways. Don't buy from CARiD there return and exchange process is costing me time and money as this is my business truck. Order #*******
Dear Anthony,
Thank you for your feedback! Please, accept our sincerest apologies for the inconvenience that has occurred with the warranty process for your tires.
Indeed, it looks like the parts that were purchased previously, are out of stock, and therefore, unfortunately, there is no way for us to process the replacement for the identical set of wheels. However, the wheels will be replaced with identical units to resolve the issue. We are sorry for any inconvenience this may have brought to you.
This issue has been already escalated and reviewed by our Wheels Department. The return shipping cost will be covered as well as some of the labor fees.
Please, check your email for details and additional compensation offered.
Looking forward to your answer!__
Sincerely, Voice of Client Department at CARiD
The customer service agent misrepresented and sold me parts that were not what was requested.
The free shipping on all four items, switched to shipping added to one of the four items on the final checkout screen.
They promised a full refund, and said they would email me a return label, but they never sent the return label.
Dear Bob,
We are sorry to hear about your frustrating experience and poor assistance provided.
We would like to learn more about the issue you have encountered and make things right!
Unfortunately, i was unable to locate your order in our system. Please, email me back at [email protected] with your order number, so i can assist you further.
Looking forward to your reply!__
Sincerely, Voice of Client Department at CARiD
They refunded one bumper & refused to refund the other one and now I have another $200 charge for a bumper that wasn't picked up by their freight company! This is the worst company ever! Never use them stay as far away as possible!
Dear Ashley,
Thank you for sharing your experience with us! We are sorry to hear that the product you ordered did not meet your expectations.
We would like to learn more about the issue and make things right for you!
Please, email me with your order number at [email protected], so I could locate it in the system and assist you further.
I look forward to your answer!__
Sincerely, Voice of Client Department at CARiD
I wish would had have more careful before purchase. Overall a nice replica but with many imperfections. The bumper came in very protected, however there is no way to have it installed because the missing clips to hold it with the original upper section. Also, it doesn't came up with lower grill as the original, there are no supports for the fog lights, so definitely is required the assistance of an expertise to make things work out, in my case, 4 months now since I bought it and still unable to find a qualify place to fix it, plus the extra labor I'll have to pay for detailing and painting... I paid almost $450 total to import it to my country. I prefer to stay away from this website before get the rear one. ORDER #*******. They don't even allow my review to show up at their site.
*** On April 6th they reply back they have received a confirmation from the manufacturer that this product does not come with the clips and since this is an aftermarket product, it lacks some of the OEM features. They offered a $40 "compensation applicable in my next purchase", however I declined it as I'll never buy anything there***.
It's up to you.
Dear Ed,
We are very sorry for the issue you have encountered and for the inconveniences it caused. Please, accept our apologies for the negative experience in this regards.
We are more than glad to take the products back for refund, if you are not satisfied with the overall quality, but unfortunately, i see that we were never informed about this issue within first 30 days of our return period. Also, the product you purchased is considered to be "raw", and there will always be minor sanding, shaving, cutting, and/or filling prior to installing these parts.
We have already contacted the manufacturer with the images you provided to see what can be done to resolve the issue.
As per your product review - it usually takes up to 30 days to show it on a product page, but considering the current situation in the world, all our workforce is focused on processing shipments and helping clients with their existing questions. Therefore, some tasks may be delayed.
Please, check your email inbox for details and additional compensation offered.
I look forward to your answer!
Sincerely, Voice of Client Department at CARiD
Not very happy, I placed an order today while chatting with someone. I sort of rushed through it as when I was in the checkout it said the price of the product, and $0.00 for shipping. I figured that was the final amount and checked out with paypal. I rushed through paypal and ended up not noticing $11 for shipping, I still had the chat session open and asked him quickly to cancel the order. He said it may or may not cancel and IF it does I will get refunded in 3-5 business days. I have a hard time believing that they cant cancel an order that was placed under a minute before hand. I just feel swindled by this company and will not be doing business with them again.
Dear Keith,
Thank you for your feedback and for bringing the issue to our attention!
This is not a typical situation and we would like to make things right and compensate you for the inconveniences.
The cancellation request usually takes 24-48 business hours to be processed in a correct manner. That is why, we advise our clients that when the estimated shipping date is set on the same day, or the next one - we cannot guarantee that the cancellation request will go through right away, as it is a two step process and the order should be cancelled on manufacturer's end as well.
As for now, we have speeded up the cancellation process and managed to cancel your order before it was shipped out. The full amount of refund has already been refunded to the original payment method.
Please, check your inbox for more details and additional compensation offered.
Looking forward to your answer!
Odered corner lights for my 1994 pickup according to their description on their website of the year and model they fit. Got the lights and they were the wrong ones. Even the box they were contained in were labeled for different years and models. Had to send pictures of my orginals and the label on the box to get a return label for a refund. 24-48 hours before a return shipping label would be sent out. 72 hours later no return shipping label. Called CARID, they said they had not gotten a return label from the manufactor. WHAT! This was CARIDs fault. Why do I have to wait for the manufactor. Customer service is over seas. Do not talk good english. Stay away from this company!
Dear Keith,
We are sorry to hear about the frustrating experience you had with our company and poor assistance provided.
We would like to learn more about the issue you have encountered and facilitate the resolution!
Please get back to me at [email protected] with your order number, so I could make the things right.
Thank you in advance!
I look forward to your response.
Sincerely, Voice of Client Department at CARiD
Ordered headlights that were cracked made multiple calls for help and got run around. The customer service is not located in the USA and they seem to no nothing about cars. Stay far away from this site, there are better one, s out there that actually care.
Dear Sean,
Please, accept our sincerest apologies for the situation with your order and inconveniences it caused.
As for our staff, we are a US-based company with a multicultural team of various beliefs, identities and orientations and we all are equal in our aspiration to provide excellent customer service.
Please, email me with your order number at [email protected], so I could locate it in the system and look deeper into this issue.
I will check if the product can be returned, and will offer additional compensation due to this matter.
I look forward to your answer!
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear Mary,
Thank you for leaving your feedback!
We are sorry to hear about the negative experience you have been through.
We would like to learn more about the issue to facilitate the resolution as well as offer additional compensation for the inconvenience.
Please, email me at [email protected] with your order number and i will assist you further.
Looking forward to your reply!