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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Great website, but that's it. Every part of my order was wrong. Every part. Wrong size rims, twice, wrong size lug nuts, wrong TPMS, which cost me $600 to replace. Just awful experience and customer service. Buyer beware!
Ordered a lighted spoiler for my 2019 Corolla on 7/22/20 and was charged immediately. Didn't receive until 8/15 and there was missing paint from a small area. Contacted them and and after almost 2 weeks was finally given a small credit (had to purchase paint and when it arrives will have to try to touch up myself). So finally today I'm having it installed but there are no screws! I contacted them and they will contact the manufacturer and get back to me in 2-3 business days. Every time they were supposed to get back to me, after waiting the specified days I have to contact them again and they have done nothing! I am assuming I will have to find screws myself that will work. Absolute worse customer service!
Dear Betty,
Thank you for posting your feedback!
Please, accept our apologies for the issues with your recent order you have recently encountered
From what i see on file, indeed, we have reimbursed you 10% of the total amount in order to compensate for the defect with paint. Also, the manufacturer has already confirmed that the missing screws will be shipped out shortly. We will be working with them in order to obtain the tracking information for the shipment and provide it to you as soon as possible.
Kindly check your email inbox for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Be mindful of ordering a wheels and tires package from Carid as no one disclosed how long it would take for such a package to be shipped--more than 4 weeks! Meaning by the time it's delivered and finally on your car could be as long as 6 weeks! Even though I tried to cancel the order a short time later I was told that I could not cancel because the wheels had already been fabricated. I will never order anything like this again from Carid. Certainly if you want something done in a timely straightforward manner try to do it locally if at all possible.
Dear Orlando,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
I ordered a part for my car and after a month of waiting and delays decided to cancel the order. It has been another month since that and I still haven't gotten my refund of over $400. I wish that I had read reviews of this site prior to making any purchase from them. Don't make the same mistake that I did and steer clear of doing business with them.
Dear Jim,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I bought a stainless steel muffler, flowmaster super 10 to be exact. Policy states if all stainless steel then it has a lifetime warranty as long as it is still placed on the 1st and very own vehicle ever installed which it has been. The last few years the rust is getting worse and worse. So I called them in July and we are now in August 27th, 2020 and they give me THE SAME EXCUSE "we will send the internal team another urgent message sir, just wait 24-48 hours" the internal team has to have like 20 urgent messages by now not they don't care 1 bit to help their customer out. I'm never shopping on carid
Dear Anthony,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I placed an order for a part that was In Stock where the product page listed that it would be shipped within 24 hours. It has been over 48 hours and no notice of shipment. I reached out to customer service, and was finally told there was an issue with processing and that there was no guarantee that it would ship out even today. I specifically ordered from this company since it was based out of a neighboring state and would ship within 24 hours. Because of the lack of clear communication that there was an issue, several days passed which forced me to order the item from another website with overnight shipping. This lack of clear communication has cost me $70 in shipping when I could have ordered it days earlier had they been clear that it would not ship according to the information the website. A general disclaimer about COVID potentially delaying shipment 3-5 days is not a replacement for updating the product pages to reflect the delay. Don't state that it will ship within 24 hours if it's really 24 hours +/- 3-5 days. Measuring in hours when the level precision is several days is just as good as a scale that provides numbers in 0.1lbs increments when an error of +/- 5lbs. 0.1lbs is meaningless if that could be anywhere between -4.9lbs and +5.1lbs! 24 "hours" is meaningless if it could be 4-6 days! Buy from anywhere else.
Dear Paul,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
THEY SENT ME A TRACKING NUMBER TO TRACK IT TO THERE WAREHOUSE CANT UNDERSTAND WHY FOR 20 DAYS AT THIS POINT IT HAS SET IN THERE WAREHOUSE GUESSING ITS MIND OVER MATTER THEY DON'T MIND BECAUSE I DON'T MATTER WAS MY FIRST TIME ORDERING HERE WILL BE MY LAST AND FORGET TRYING TO TALK TO THESE CLOWNS WHAT A JOKE
Dear Jim,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I order a part for my Chrysler 300 on July 17th 2020 They said it' will be ship out on July 29. I called them on August 5 then gave me some bull$#*! excuse about i had to wait 3 days so they can send a request to there people to see where my part was this went on about 10 days so I In up canceling my order Plus they want to charge me a restocking fee for a part a never left their warehouse
Dear Mychael,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Worst experience ever! Won't return merchandise and sells items that are not the ones pictured...
Dear Frank,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered a hood, I waited 3 weeks just to be told the shipping date is now pushed back another 2 weeks (total 6 weeks from original order) so I cancelled and requested a refund.
1: I requested a refund Via the Carid website order page.
2: I responded to the Email sent saying the order was delayed, asking me If I wanted to cancel. (YES)
3: I called their Customer Service and verbally requested a refund.
Now, 7 days later the website still says "Cancellation Requested" for my order
Why has my order not been cancelled and is only in a "Cancellation Requested" state?
Where is my refund, I was told it would take no longer than 5 days to have my bank account refunded when I talked to the person on the phone - ITS BEEN 7 DAYS!
Where is my refund?
Dear Ben,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
They want to take your money and then won't help with any issues at all. I've had multiple issue on 2500. 00 order that work my butt for dining construction, and they are even willing to help. Even had manger raise her voice and talk over me. Thanks for nothing, will never buy from them again.
Dear Jason,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Took 2 months for CarID to respond with a solution for missing parts and then they wanted to charge me for them.
Dear Paul,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered an engine 8/12, told the item would ship 8/13. The reason we went this carID was they promised 3 to 5 business days shipping. Here we are 8/25 and still hasn't shipped, we're left with a vehicle in the shop unable to drive and just keep getting excuses. Covid - everyone wants to blame COVID for their problems. They lack the ability to accept any responsibility. Then they offer us a $25 gift certificate to their website for the inconvenience. Really?! We won't be ordering from you again! If you really want to compensate us for the inconvenience, ship our engine and give us a discount on the current purchase. Ridiculous!
Dear Misty,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Been 2 since ordering strut braces, contacted CS (online chat) and waited 20 mins for them to look up order, was then told if I didn't respond in 2 mins they would cancel chat. Hope the strut braces are wort it.
Dear Jim,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Not helpfull during ordering, ship time was long and you have to fight w them if your missing items. Horrible company to buisness with, to top it off i gave them a second chance and same exact issues!
Dear Jason,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Placed an order 7/22/20 with expected ship date of 7/23/20. Item still has not shipped 8/24/20 and customer support refuses after multiple attempts to issue refund per the company's refund policy.
Dear Patrick,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Order a spoiler, promised to shipped by a date weeks go by and still not shipped. On hold for an hour for customer service. Lady was rude and hung up on me. Requested order be canceled since they didn't ship and they refuse to cancel even though they haven't shipped the item.
Dear Sara,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
1/2 of my order showed up, the other, more expensive part, did not. Customer support said "we show it shipped", shipper said "we never got the package". I had to get my CC company to just cancel the payment. If your order arrives, no worries. If there is any issue at all, good luck, this company sucks. Use anyone else
Dear Road,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Items ordered on 8/17, that day the order confirmation email gave an estimated ship date of 8/19 and informed me a second email would be received when items shipped. 8/21 no email with shipping notification so I called customer service. I was on hold for 34 minutes before someone picked up my call. The customer service rep put me on hold for "2-5 minutes" while they contacted the manufacturer for an updated tracking number... 8 minutes later he came back and told me he would put the request through for an email with updated tracking information but that it would take 24-48 hours to receive it. 8/24 rolls around and still no information so I called again. I was on hold for 39 minutes before getting picked up. New person today but exact same situation: he was putting me on hold for "2-5 minutes" while reaching out to the manufacturer. Four minutes later he came back and said he was directed to the voicemail for the manufacturer so he was going to put me on hold again for another "2-5" minutes while he tried a second time. Two minutes later he came back again and said all he could do was put in a request for an email with updated tracking information but it would take 24-48 hours for a response. At this point I am very unhappy and ask to speak to a supervisor not because of anything the rep has done, but for the horrible service of the company overall. Surprise surprise, I got put on hold again... after a total of 49 minutes on the phone with this company, I can supposedly expect a phone call from a supervisor AND an email in 24-48 hours with updated tracking information. NEVER AGAIN.
Dear Sonja,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Horrible service. Ordered the bumper for mustang Aug 5th didn't get shipped till Aug 12th then I wasn't told that I needed to contact the carrier so they could deliver the part. The part gets here on the 14th and it's so big I can't carry it or look it over the driver sets it down tells me to sign and leaves... The box was damaged on the back side which I couldn't see. The whole bumper was $#*!ed up, scratched and a corner was broken. I immediately contacted carid and they have dragged their feet. Now a lady told me that it's my fault cause I received it and I need to pay for it. I asked to speak for a manager and she just kept repeating herself that I couldn't talk to anyone till 24 hrs from now. I am so irritated with this company never in my life have I dealt with such a decietful lying unhelpful company. People stay away! Customer service is horrible the parts quality are crap and damaged!
Dear Gabriela,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Troy,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com