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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Parts took wayyyyyy tooooo lonnnngggg to get. After waiting 5-months for headlights, they arrived for the wrong type of vehicle. When I called, I was repeatedly hung up on after waiting one time for three hours on hold. Then I was told I could send back but it may take another 5-months to get. To make up for the inconvenience, they offered a 5% discount on my next purchase. Are you kidding me. They suck. You have been warned. Very warned. Just do a google search for the part you need and go elsewhere. I have ordered parts from Hong Kong, Fiji, Austrailia and all have arrived in less than a week. These people will be sued eventually. Shouldn't be in business. ****BEWARE****
After a month of lame excuses, I cancelled my order. Ordering from someone else. Going to as many review blogs to let all know how much you suck CarID
Dear Greg,
We are deeply sorry for this frustrating experience.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and I will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I have tried to return an item 3 times. They told me to wait 24-48 hours for the email with the shipping label. I never received it. I called them back and they said I was out of the return date by 2 days. They said they would review it and email me back in 24-48 hours. Never received it. Called them back again and the exact same thing happened. I texted customer service in live chat and they gave me the same run around. Do not do business with these people. There are much better companies that will not give you the run around.
Dear Adam,
We are really sorry for making the return process complicated for you. As per our policy, we do accept returns within the regular 30 days return period regardless of the reason why it needs to be returned. After that, the manufacturer may not accept it back.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me with your order number at [email protected], so I could look deeper into this issue and check for the options on how to facilitate the return process for you.
I look forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Order Number #*******. Total lies from Customer service. Website clearly shows they issue a return shipping label for core returns. They do not. They lie and stall and blame it on the manufacturer. Claimed I would get my return label in 3 days. It's been 10 days. I ordered a complete set of brakes (Rotors, pads, calipers). In turn they order them from PowerStop and ship to me. I called twice in 10 days and waited on hold forever with CarID.com. They said they were waiting for PowerStop to issue an RMA number. I called PowerStop. They chuckled and said good luck getting a return shipment label from CarID because they do not issue RMA's for core returns. They only issue RMA's for exchanges or regular refund returns.
CarID is only a drop shipper. They stock nothing. You order from them, they order from the manufacturer.
CarID... do not bother copying and pasting your standard B. S. reply to this complaint about how sorry you are that your customer service didn't help and to email you my order info. You won't do a thing to correct the problem correctly by issuing a return shipping label and you know it.
Terrible company and I will never order from them again.
Dear David,
Thank you for sharing your experience with us.
I see that our consumer relations department specialist is already assisting you in regards to this matter.
We will be doing our best in order to resolve the issue for you as soon as possible.
If you have any questions, please get back to the representative directly.
Thank you and have an amazing day!
Sincerely,
Consumer Relations Department at CARiD.com.
I was attempting to order a specific part for a Gen 2 Ford Raptor. This part will only fit the Raptor. It's made specifically for the Raptor. Tried to place it in cart but it forces you to select your vehicle first for fitment. Ok. But how do you do that when the Raptor is not a choice in their list? Finally I bypass that and place order. I then engage in their chat function to alert the. To the issue, that Raptor needs to be added. The rep proceeds to insist it won't fit when she has zero clue what a Raptor is. Then rudely cuts off the chat session after I asked for a colleague or supervisor who was more knowledgeable.
They may have good products with very high shipping costs, but their service is poor.
Dear Mark,
We are sorry to know that you are not fully satisfied with the service provided.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and I will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Don't buy anything from this company. I ordered a part for my mazda 3 2007 on Aug 9th 2020. Was supposed to get it on Aug 15 - 17. Never received a tracking number for the item. Every time I called they said the item was shipped and I should be receiving it within a few days, after all the lying I decided to ask for a refund they said OK, however my refund was never issued to me. So I called my credit card to report it as fraud, don't buy anything from this company.
Dear Dillon,
Thank you for your review!
Please, accept our apologies for the inconveniences with your order.
From what i see, the product was shipped out to you on 08/17/2020. However, the UPS did not manage to deliver the product to your shipping address and therefore, it was returned to the shipper on 08/24/2020.
From what i see, according to your refund request, the refund was already issued to your account.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered some tail lights for my car and had mechanic install them only to find out that they didn't operate they why they were supposed to. After some digging I found out that the parts where JDM. It would have saved me a lot of time and money if they put that in the description of the part. Also (and this was the last straw), I ordered a rear brake kit and took my car to the mechanic. Turns out the brake pads where too big for the calipers, the brake lines were leaking, they have yet to provide me a refund for that labor or a exchange for the defective part. I am sooo annoyed and frustrated with this company and the inferior products and service they provide. Shop some where else. Take my warning!
Dear Seville,
We are deeply sorry for the multiple issues you had with your products.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and I will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Update. Was contacted and told to email them with order numbers and The basic random talk. I did and surprise no return conversation so that was flawed as well. Was told to wait for my refund it'll be there in 24-48 hours it's been 3 days now and counting. I know this seems as I'm complaining but it's my money, my time, my sanity so save yours don't deal with these unorganized people.
Dear Tracey,
Thank you for the update!
We issued the full amount of refund to your account on 9/3 without needing to return the merchandise back.
Also, we offered you a compensation for the inconveniences, however, the offer was refused.
Please, let us know if there is anything we can do in order to improve your experience with our company.
Looking forward to your response!
Thank you and have an amazing day!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered my quarter panel and soon as I placed the order realized I made a mistake on shipping address. So I contacted them asap within 2 minutes to change it. It was done to my surprise that prolonged shipping 3 whole days. Then upon receiving after 3 days of original due date I received a piece I didn't even order. Was to big and aicel acted as if it was a problem with helping me get my return straight. Now have to wait 3 days for return label and on top of that I must pay 10.00 for there mistake. Please please do not use these folks. Rock Auto, Amazon, LMC anybody can do better than a third party company.
This is the worst company I have ever dealt with. Ordered product July 9.2020. Told 4 to 5 days for delivery. On August 27th we were told Oct delivery date. Cancelled order a week later still haven't received refund. Bad company to deal with
Dear Pam,
We are terribly sorry to know about the delay in refund processing.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and I will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Made an order for $1,100 rims. The site said a week tops for them to ship. HARD NOPE. So I canceled have been told 3 times now it take 24-48 hours for a confirmation of cancel email and refund... GUESS WHAT DAY 5 NOTHING. Call again now its 3-5 days. Which im sure will be a lie. Already have a lawyer lined up.
Dear Austin,
Thank you for your feedback!
We apologize for the delay in refund processing.
The full amount of refund was issued to your account on 09/04.
Please, let us know if there is anything we can do in order to improve your experience with our company.
Looking forward to your response!
Thank you and have an amazing day!
Sincerely,
Consumer Relations Department at CARiD.com.
I called and spoke to Konrad and he searched for the part I needed and swore he found it, that wasn't the case. Now here I am almost 1 months later still trying to get me money back, even though they have the part back! Never do business with these people
Dear Jay,
Thank you for sharing your experience with us.
We are truly sorry we were not able to satisfy your automotive needs. The full amount of refund was issued to your account on 09/03.
Please find a separate email that was sent to you on 9/10 regarding the solution to the issue with your order.
I look forward to your response.
Thank you and have an amazing day!
Sincerely,
Consumer Relations Department at CARiD.com.
DO NOT BUY HERE THEY SEND WRONG PART THEN YOU DO WHAT THEY ASK AND DONT GET BACK TO YOU THEY ALSO WILL NOT ANSWER THEY PHONES
Dear Richard,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
And from reading other reviews, they've done that to others. Do NOT CLOSE YOUR DISPUTE/CLAIM! If you do, you'll likely be waiting months for a refund, if you get one at all. Luckily, I consulted with PayPal prior to closing it and was advised not to do it. If you do, there's nothing PayPal can do. I was also hung up on twice, rudely, after I told them I wasn't going to close my claim. This company will try to badger you into closing your claim so they can stick you with their ridiculous refund policies and steal your money. Be careful.
Dear Billie,
We are truly sorry to know we did not manage to meet your expectations at this time.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at [email protected] with your order details and I will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
A week ago I bought some Rims with you which they notified me that they sent it on August 25 and they gave me a "Traking Number" along with 3 more articles( if you send 1 Traking Number it means that all the articles where sent in the same Box) Now the problem is that I only received 2 items but the Rims did not arrive I have proof that what they sent me is only the nuts and the security I spent $ 197 of "shipping" and I understand that if I pay such an Expensive shipping You can Atleast give me a reasonable explanation other than "We do not have the permission to deal with the situation"
Dear Jane,
Thank you for sharing your experience with our store!
We apologize for the inconveniences with your order.
Tracking number was assigned to the order once the package with security locks and installation kit was sent out. We were waiting for another products to be shipped out shortly to provide you with a new tracking number.
According to your request, we are working on cancellation for the rest of your order.
Please, check your email inbox for details.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I order some rims in the wrong size. I noticed and contacted the company to exchange the product. Each time I went through the website I was responded back via email that they would send the return documents for the exchange within 24-72 business hours. I have sent multiple emails and after now 2 months I finally get a call from a "supervisor". She declined my return because it was outside 30 days. Keep in mind I contacted them upon my receiving the for a exchange. She offered a $40.00 discount and told me I should sell them online to get my money back! I told her that I was only requesting to make the exchange which was a more expensive product and I have been contacting her company within the policy. She said I show no communication. I forwarded the emails back to the company. The worst company I have dealt with hands down.
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and check what could be done. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and I will assist you further.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
This all began on Aug 3 and it's been one disappointment after another. I cannot accurately express just how disgusted I am with CarID. They will either send you the wrong thing or send you a very poor quality product that will not last. I read some where that returns are processed in 3 to 7 days that's bogus. It takes them about 10 days to process it on their end and that's after the 4 days it takes for it to get shipped back to them. Then you have to wait an extra 3-5 business days for your bank to actually post it. It's been 6 days since I received the "RMA" request but still no shipping label. You end up spending countless hours on hold and getting the runaround from their online chat agents. Everything is a delay, everything is a arbitrary timeframe. All you do is wait and wait all for nothing but frustration. Do not put any faith in them they will make a fool out of you.
Dear Daniel,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
Not it was my order never delivered but they refused to refund my money and had to go through my bank to dispute the charges.
I would avoid this company.
Dear Steven,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
I ordered a thru-hull for our boat and received a defective part. Reordered a replacement part and CARiD never sent me the replacement part nor refund as of May. I've received the same communication each time I emailed them and still no refund. Spoken to management to receive the same response. They will take your money and send you junk.
Dear Elpidia,
Thank you for posting your feedback!
We are terribly sorry to know we did not manage to meet your expectations at this time.
From what i see, the full amount of refund for the returned product was issued to your account on 08/19/2020. We will gladly provide you with detailed proofs of the transaction if needed.
Please, check your email inbox for details and additional compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered wheel and tire combo august 4th and its august 31st and no sign of shipping, upon first call 2 weeks ago, i was told that they had shipped, 3 days later i was told that they were waiting on one tire, I had planned on spending 5-6 k more on my car through them, as of now im seriously rethinking that route, unless something changes I would not recommend CARID
Dear Mark,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
I bought headlights for my Toyota Rav 4 and I was very disappointed with the quality of visability. I complained and I wanted to return them but the manager in charge wanted me to take pictures from inside of my Toyota so he could determined the problem. At that point I knew they weren't going to help me. I paid over 425.00 dollars for the headlights and 100 dollars on labor to install them.And they came with no bulbs after sales person had told me differently. No more products from Car ID for me.
Dear Al,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at [email protected] with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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Dear Mark,
Please, accept our apologies for the unsatisfactory experience with our store and poor assistance provided in this regards.
Your opinion truly matters for us and we would like to do our best in order to facilitate the resolution process and make things right!
Please, email me at [email protected] with your order details, so I could locate your order in the system and assist you further as well as offer compensation on top.
Looking forward to your reply!
Sincerely,
Consumer Relations Department at CARiD.com.