Care.comReviews 12,031

I have never dealt with such an unprofessional organization as Care.com. They cancelled my subscription for absolutely no reason and gave no reason for the cancellation. They did it without consulting me or emailing me their reasons. I signed up looking for help and support for my quadrapalegic sister. This organization should be banned from operating a business in this country. I never even contacted one person. It is a really bad company.
Highly recommend staying away from this company.

A few years ago I signed up for care.com and had several job offers and interviews for babysitting/nannying positions. I eventually got another non- caretaking job for a few years, and just recently logged back on an updated my profile to find out I they now charge $30 CAD to "upgrade" your profile JUST TO BE ABLE TO MESSAGE CARE SEEKERS INTERESTED IN YOUR PROFILE! I'm not about to spend money I don't have to message care seekers back and potentially not get the job... And from the honest reviews I've read many care seekers have no idea why they don't get responses to their job postings! Also all of the reviews on their site are 4 and 5 star only; very shady if you ask me! Try any other site first!

I downgraded to the free plan and received an email that I wouldn't be charged anymore after October and November would start my free use period... it's January and I'm still being charged! I contacted customer service because online it said that my billing history ended in October but I got no response then magically I was locked out of my account! Bank says I'll have to get a new card :( I would rate them zero stars if I could!

Here is simple response from care.com the teacher.

Christina T. CareCheck As of 09/12/2019 (0) review
Year exp.$16-21 Hourly rate.

THIS IS HER RESPONSE TO MY EMAIL..."As I am a certified teacher, I charge $70/hr. Please contact me for your 3rd grader if you're interested."

That is 350% more than her highest asking price. She has no experience, no review, yet she is asking for $70 an hour while she can advertise $16 an hour.on care. Com. Does CARE.COM TRULY CARE? NO THERE ARE 100'S OF CON LIKE THIS ON HER WEBSITE

CARE. COME SIMPLY DOESN'T CARE THEY SHOULD CHANGE THEIR NAME TO "NO-CARE.COM

Care.com manipulates reviews by preventing negative posts that otherwise meet their Terms of Service.

This is why you won't find any one star reviews of providers-they prevent them. I did an inventory, and found only 4 & 5 star reviews. What, with >9million uses to date no one has ever had a neutral or negative experience? Really?

Reviews are one of the most important aspects of a hiring consideration, and yeah they get faked on Amazon, Ebay, Yelp-et etc... but at least every review is not a 4-5 Star Polyanna Piece.

So here is the business model: desperate overworked parent with no time tries to find a care provider... reviews are used for fast evaluation... and the reviews are only conducive to making the hire... never any bad reviews to dissuade.

That is fraud.

And that is not at all in line with their marketed message of "Care".

Here is the kicker from their Terms of Service:

"By using the Site and/or Services, you agree that Care.com may assess, and you will be obligated to pay, $10,000 per each day that you: (i) maintain Care Provider or Care Seeker information (including but not limited to, names, addresses, phone numbers, or email addresses)"

Say what?!

They should rename the site:

WeDon'tCare.com

Ps: tip, if you sign up for a premium (paid) account, cancel it same month-and they will change the $39./mo to $5. On the spot for 6 mo. If you are going to use the lousy site, it should at least not be pricey! :)

I was a member on this site. I was only on for 5 weeks and I had more scams than potential clients.! Some people expect you to just come to their house. No way! Public place first! Anyone can create a account and give faulty information. It's so hard to judge scam over the real thing. When you report them they believe the scammer over the Nanny. HORRIBLE customer service! Ask for management and they send you a email instead and close your account down. So much for calling the safety team for help.
BEWARE BEWARE BEWARE stay away!

I created and closed a care.com account several years ago. I recently paid for a subscription with care.com through iTunes. I posted a job for New Years Eve. I hired a babysitter. The babysitter didn't get paid, because customer service found that I had a separate, closed account. My refund of the payment I submitted for the babysitter is now pending. I am about to get a refund through iTunes for the subscription. The representative refused to transfer me to a manager. I have to get babysitters through another medium, just because I created and closed a separate care.com account years ago. This is probably the most upsetting reason for not helping me I have ever heard from a customer service representative.

I am an owner of a Preschool in Portland Oregon. We needed temprary help and placed a nanny posting at Care.com for $39.95 for one month. One of their employees called and asked me to try their business listing which is $100 per month and was told my exposure would be better and if I am not satisfied, I could switch back. I said I will try for a few days. After one day, no one applied, I called to cancel. They would not reply back to my messages, will not return the calls. I called my credit card and put a stop on the charge. Care.com contested and said that I have signed up for three months. What a scam. Even after a month, I did not even receive single applicant. DO NOT USE CARE.COM!
The Goddard School Owner
South Portland
Portland Oregon

This company stole 900$ from us without our knowledge.

While doing our taxes we realized that a company had taken 40$ from our account monthly for the past 2 years. We called our bank and tried to trace the company who was scamming us, however, the bank was unable to come up with an answer as the account was only named "careau" with no other information related to it.

Our bank finally suggested that it must have been care.org.au. We consequently lodged a complaint against them and they quickly told us that we were not the first to complain about this "careau" shady transaction and that the business culpable was actually Care.com.
We made a quick search and realized Care.com was the babysitting website we had BRIEFLY come across TWO YEARS prior searching for a babysitter to look after our son for ONE DATE NIGHT and which ultimately turned into a 900$ SCAM over a period of two years.

A couple of key points need to be made clear:
- The website was promoting a fee for ONE MONTH, we absolutely never signed up for a monthly subscription since we were only looking for a one-time occasion babysitter.
- NO receipt or reminder e-mails were EVER sent to notify the ongoing transactions.
- The name and account number of the company taking our money was untraceable by the bank which resulted in months of search trying to find who was taking our money while Care.com was still silently stealing from our account every month.

Stay very far away from this website, shady, unauthorized monthly subscription is the new highway robbery.

Four years ago, I didn't have to pay for the site as a nanny seeking a job. I would get multiple interviews and jobs came easily. Now, the nanny themselves has to pay the site. The monthly payment is $20, which is honestly insane. I understand that people looking for nannies should have to make some form of payment but Care.com became cheap. There are other ways to make money, ads, money from the parents looking for a nanny, sponsors, etc. I tried Care.com in December and paid the monthly membership, messaged multiple people. No response and no one messaged me. It seems like not as many people are using it like before. Four years ago, I would've given this website five stars... today I give it a one star. I honestly have no idea what happened and I can see I'm not the only one who thinks so poorly of this company now.

This site is extremely frustrating and provides no service whatsoever. There is absolutely no screening of people they allow to use this site, we have had a couple of horrible experiences. The people who apply for jobs or have profiles often don't respond, and many have told me they actually don't get messages that I send on the site. It is a terrible experience and I have lost all confidence in care.com as a site that will provide reliable access to quality candidates. I've uses it for tutors, babysitters, nannies, and housekeepers and every experience has been a decline.

Signed up with this site upon finding out of my kid has special needs, wanting backup baby sitting etc. They offered a free trial, but the fine print was for a recurring payment. Of course being very busy and in desperate need of actual help and CARE, I hadn't noticed the recurring payments coming in on the 21st of the month, sneaky. Once I discovered over a year later, I immediately canceled. But their policy is to make you wait a month for cancelling too, so they can process another payment. I called, and was able to get one month back. But for the entire year (where I used the site all of 15 minutes) they have my money and are not going to refund it nearly $500 total.