Care.comReviews 12,031

Signed up once to find a housekeeper, then they continue to charge monthly after. I didn't realize this until i sat down and did a statement check:

Date, sort by oldest Description, sort A to Z Category, sort by most recent Amount, sort by oldest Action
Nov 9,2019 CCI*CARE.COM
Bills & utilities
$25.00 See details about this transaction
Oct 9,2019 CCI*CARE.COM
Bills & utilities
$25.00 See details about this transaction
Sep 9,2019 CCI*CARE.COM
Bills & utilities
$25.00 See details about this transaction
Aug 9,2019 CCI*CARE.COM
Bills & utilities
$25.00 See details about this transaction
Jul 9,2019 CCI*CARE.COM
Bills & utilities
$25.00 See details about this transaction
Jun 9,2019 CCI*CARE.COM
Bills & utilities
$25.00 See details about this transaction
May 9,2019 CCI*CARE.COM
Bills & utilities
$25.00 See details about this transaction
Apr 9,2019 CCI*CARE.COM
Bills & utilities
$25.00 See details about this transaction
Mar 9,2019 CCI*CARE.COM
Bills & utilities
$25.00 See details about this transaction
Feb 9,2019 CCI*CARE.COM
Bills & utilities
$20.00 See details about this transaction

Care.com doesn't care about its members!
They have terrible customer service. Good luck trying to reach someone or resolve any issues. Their customer service is outsourced to the Philippines. Poor service from the call center. Every request is a NO. They don't allow you to talk with a supervisor too. You can only email them. They must receive so many complaints on a daily basis! The corporate office sucks too. I left messages for several people, but no one returns phone calls. They don't give a $#*! about members, and I had a paid premium membership for 6 mos. This is how they treat paid members. Such poor service. Unprofessional company.

During my membership, I received messages from Fraudulent accounts and scammers all the time. The website did a poor job at thoroughly filtering out all the junk messages. They can do better.

I would say 90-95% of my messages were never opened or replied to. Very frustrating. Especially as a member who's paying to contact the families.

There are class action lawsuits against them.
Do your research. Don't waste your time, energy or money on care.com!

I have been using Care.com to find my nanny jobs and for some reason my account will get deleted. I pass the background check and I'm respectful to all the families I speak with.
I put so much time and effort Into this website and my account is constantly being deleted and I have to restart from base 1. They even charged my debit card for my subscription but they cancelled my account.
I love this website as I have always been able to find really good jobs but I will have to be finding a new website.

Had an account that was closed by care.com without even telling me why! I just had an interview with a family on Friday and seemed that I was going to get hired. Now I have no contact other than knocking on their door but who would do such a thing.

Very upset with this company and the way they handle their business. I have plenty of years of experience with children, preschool teacher and nanny experience.

Do not even bother with care.com. They are the worst!

I had an account with them for years. I had a nanny who did not show up and took advantage of our family in many, many ways and they permitted her account of what happened without even contacting me. Just canceled my account and then, on top of every thing else, after my account was canceled, they chargeD my debit account over $630. They are trying to claim that the charge went through Apple and therefore Apple has to deal with the refund; however, it is clear through my bank account that the charge came direct from Care.com. My account was closed on September 13 and they never responded to a single email or phone calls.

My daughter is having a major issue. Yesterday one of her clients got about 10 emails from care saying they were "refunding the monies paid" to my daughter and then she (the client) tried to access her account and it is gone. Doesnt even recognize her email address. She had paid for a full year. She alerted my daughter of the problem and then my daughter tried to access her account and it is also gone. They both have been in touch with Care.com and have been given no answers. My daughter had many excellent reviews and a 5 star rating. They sent her job alerts yesterday that she replied to and now has no access and looks foolish for not being able to get back to people. Luckily she has many jobs already, but they are ruining her reputation with her not being able to reply if people tried to contact her. Also have seen all the terrible reviews here and elsewhere. It is scary and fraudulent. Maybe a class action lawsuit needs to be brought against them. I see many other people on here with the same issue. It is disgusting and I am going to take it to the BBB of their state and check with my friend who is a lawyer. PS Another of my daughter's clients did her OWN paid background check on her (my daughter) and it was 100% clean. So there is no reason at all she should have had her account removed. Not that anyone at all will tell her why her account is missing. Same with the woman she sits for. It is a travesty.

Just this morning, a day after paying for a background check, I get an email stating they closed my account because I am a business and not an individual. I'm an individual as far as I know. They wanted me to follow the link to their marketing and ads so I had to pay to advertise the new account I was to set up. I first joined care.com in 2007 although my account stated 2016... they eventually asked I make a new account to go with their new system so I did and of course lost all my info. I never truly used care.com because of all the issues over the years, but I had noticed my new location had a number of interested persons looking for pet care. I work from home and can provide such kind of care. I spent quite a bit of time setting up my bio and calendar yesterday once my background check came in all clear. All a waste of time. I am asking for a refund of the background check and I will never go back to care.com after 12 years with an account.

I had my care.com account for many years and they asked to do a free background check for the past 7 years at which I consented and then all of a sudden I get a message for them closing my account. I ask them why they said they sent my background to me and I was given 10 days to dispute it at which neither of them I recieved. So they closed it and I called the place they got my background check from and they sent it over and it clearly showed I had nothing on my record in the past 7 years so they closed my account for nothing and when you called them they cant tell me why they closed my account its was apparently a secret to them! They clearly need to be sued over money I could have made...

I had a profile on Care.com for 11 years. My profile was a great source of personal pride. I had 16,5 star reviews, I was in the top 5% of Care.com Nannies. One afternoon in June, 2019 I googled Care.com looking for a contact number because I was having problems with my profile. To my horror I immediately found the first of many news articles, numerous lawsuits because Care.com had deliberately misrepresented background checks. Children have been hurt and murdered by Nannies hired through Care.com, the Massachusetts Attorney General sued Care.com for taking money from parents that trusted the Care.com site and found later they paid for background checks, that were never done. The most recent news says the founder and CEO has resigned amid continuing scandal. To be blunt I think she belongs in prison along with anyone else in that company that took money and said they did background checks but didn't, unconscionable.
My refrences are real, my work with newborns and their mothers and fathers the light of my life. I will not have anything further to do with Care.com.

Care.Com is a very dangerous company for your children and your loved ones. They refer people that are scammers, commit fraud, predators, people that can steal your identity. They hide into making you think that they will find the right nanny or caregiver or housekeeper for your family. You really take a risk and put your family in danger when using this company. People are not qualified. They do not have criminal backgrounds and most of the people are weird and dysfunctional. You have to run your own criminal background. I will never advice any parent and caregiver to use Care.Com. On top of that, they have very high charges and they lie to you. They treat you like a number. They also run a criminal background of people without their consent or signature. They don't care for the safety of your family. All they care about is making money and treat you like a number, not like a human being. They also charge your account without your consent. The worse experience ever. Please be aware of this company. Use a reputable agency if you are looking for a nanny, housekeeper, caregiver. This company get people off the streets with no experience, people that have DUIs or some kind of criminal background. Their management is very bad. They never want to talk to you when it comes to a concern, dispute, or questions at charge. They claim to be members of Nanny associations, but anyone can become members of those organizations. They are not properly screened. This site is like a dating site pretty much. Very dangerous.

As of today, I experienced their horrible means of handling account terminations. They sent me an email about a week ago requesting that I submit a background check. I followed the prompts and received a confirmation email thereafter. I then get an email yesterday stating that my account had been closed because I did not take action to a previous email they'd "sent" me regarding my background check. I replied to that email stating that I never got the email about my background check. The rep told me that I was given 10 days to review the report and if there was no response then my account would be closed. Well, long story short after talking to 3 different reps and one rep from Sterling Talent (company who handles their background screenings) I was told that they in fact "sent" the email, I "opened" the email and that there is nothing they can do no matter what I said. They said they have strict policies about these type of situations and that I will no longer be able to use their services again. I hung the phone up because it was obvious they didn't care about what I was telling them and that they were not going to do proper investigation. I had my Care account since I was 13 years old and I am in disbelief seeing this is where the company is at with customer service. However, I am glad I didn't pay for anything during the time I was a member.
I can go on raving about the business itself for both Caregivers, and Careseekers. I had experiences from both sides and it's not what it's all chalked up to be. I kept my account simply because I have my own cleaning business and I would get quote requests every once in a while but if you are looking for work be ready for a long waiting game just to get maybe one message a year for a job offer that is more than likely someone scamming people.