Care.comReviews 12,031

I used Care.com in 2011 and they continued to charge me after closing my account. I contacted customer services and was refunded appropriately. Used them again last fall and used a promotion code for an upgraded month. I found my provider elsewhere and downgraded my account to the free basic setting. Just discovered months of continued charges on my credit card. Not one notification from Care. Com. When I reached out to customer service, I was told that it is an automatic renewal service and it was my responsibility to downgrade (which I did). I am so disappointed in this service and the blind siding way of business.
Of note, I never write negative reviews about companies and/or services but I hope this will maybe prevent someone else from being taken advantage of by this company. If you have an account, check it now! And save any emails form them (if you get them!)

The website was promoting a fee for ONE MONTH, I absolutely never signed up for a monthly subscription. I signed with this company long time ago probably in 2016 and cancelled immediately after.
I visited once again the site In 2018 as I was looking for some help around the house. I was never told that I will be charged or that my account will be re-activated as premium.
Unfortunately I observed only recently that I am charged for almost 18 months. I tried to cancel my account and it was extremely difficult to do so I tried a couple of times and I got errors and messages to try later. I didn't receive any email to confirm that the account is cancelled. I tried to reach multiple times by phone - no answer

Don't bother to go here. I join the ranks of dissatisfied customers who was not refunded a credit for 4/1-6/30/20 even though I contacted them on 3/30/20. My mother is 94 and can't afford to pay me back for the THREE MONTHS of "membership" not used. Actually, I haven't used the site since January. Now with being laid off because of corona virus, they took the money out of my account and ran. They put a credit in there and took it away the next day. Heartless!
There are other sites you can use instead of this dishonest one. Some examples are: Sitter City, Urban Sitter, Home Instead, Rover, etc. Got to "SitesLike.com" and get alternatives. RIP OFF.

These guys are con artists. I was referred by a care giver and so I had some trust toward them. Worst experience ever! I subscribed and was contacted by caregivers, but when I went to "message" them, the "Send Message" button didn't work. Then tried to get some customer service, that was a joke. When I finally did find a phone number (to buy more services from them) that got me nowhere with service. Then I tried co cancel my subscription. Their on-line "help center" directed me to a "Cancel link" that didn't exist. I finally called and cancelled my credit card. My advise: DON'T GO NEAR THESE GUYS!

Don't waste your time or money with Care.com. Like many reviews, I was very dissatisfied with their service. I truly believe many of the accounts are fake to make customers believe there are multiple caregivers to choose from. We contacted multiple caregivers and only 2 responded, both of whom have already found jobs. We signed up for 1 month and didn't realize we were going to be automatically billed for subsequent months. It would have been the courteous thing to do for them to send a reminder or a receipt regarding the monthly charge. I saw similar complaints on the Better Business Bureau (BBB) and Care.com always responded that it's in their policy to automatically charge the credit card. Come on, it really isn't that difficult to send an automatic reminder to the customer since all credit card companies do that when a payment is due. I personally believe they intentionally don't send a reminder/receipt because it would remind their customers to cancel their lame service.

I had signed up with this website twice. First time, after I had stated Second time, was just earlier today (within the last hour). Navigating the website is frustrating. I just wanted a home cleaner. They had listed the definitions and differences between a housekeeper and home cleaner, yet they did not list any home cleaners. Nor, was there any ability to search for home cleaner. Their search is limited to only what THEY decide you need to search. I tried to search their phone number - of course - the mark of a good scam is to offer no phone number. They had none.
I signed up minutes before my second search for a home... oops, housekeeper, then (after posting my action on social media) received many notes of feedback from folks saying this site was a scam. I trust the folks who wrote me, cancelled my account with Care.com. They immediately wrote me to say my account would be cancelled a year from now - minutes after I signed up.
Was I negligent in ignoring initial concerns? Yes.
Am I responsible for Care.com's negligence in having phone number where we can contact them for immediate help? No.
Am I responsible for Care.com's ability to scam people and take advantage of folks?
YES I AM, because I fell for it.

After creating an account (the free version) I immediately posted that I was searching for a babysitter for a specified date and time. I received applications but realized I couldn't respond unless I paid their ridiculous price to upgrade. Against my better judgment I did upgrade. This is where I feel care.com doesn't care and are scammers. I started replying to the applicants, they'll tell me they can do it, we agree on an hourly rate and then they either tell you they can't do it or they don't show up! I had the services for 2 days and after receiving this issue with approximately 5-7 applicants I decided to call care.com to cancel and get a refund. Well they told me I can't receive a refund because I used the services by replying to applicants! Really! Yes, I did dispute this with my bank! Care.com has nothing but bs caregivers and babysitters that feel like they should make more than doctors.

I subscribed hoping to find someone to help out with my 2 grandchildren. I have incurred several issues: Frist, is that the persons I contact, for the most part, do not even respond. Just give me the courtesy of a quick response saying that doesn't work for me. I also see that they do not log in for weeks or months at a time... why are you even on this site? Why isn't there some sort of check and balance for those persons not even checking in for weeks or months on end? Then purge those people. In addition, their profiles are not up to date, so i spend my time sending e-mails to several persons that do not have current info. For ex: one lady answered back "I returned to school 2 years ago"... ugh! What a waste of my time. Take yourself off of care.com! For the most part i have found care.com pretty much useless.