Care.comReviews 12,031

If it isn't obvious by the amount of 1 star reviews, please stay away from this site.
I had created a free account over 1 year ago under the profile setting that I was searching for a caregiver. I logged in today wanting to switch and now become a caregiver. I was having a hard time but finally found a way to see families requesting care but could not contact them. I assumed I needed to upgrade my account so I paid over $60.
Turns out care.com has separate accounts for people that want care vs caregivers. They will make you close your account, reopen a new one under a new profile, and will make you pay the upgrade fee all over again!
They have also disabled any comments from unhappy members on their resources tab so people can't be warned. What a scam.

I signed up for one month subscription and posted one job. Then my job got "rejected" without giving a reason. Then they keep charging me monthly fee for the "one month" subscription for over half a year till I realize it. Of course you are not getting your money back, even though I never used the service for ONCE after $300+ was charged. Their membership clause is "deceiving". Stay away and use other reputable sites that's built on a honest business model for your service needs. I am going to try to dispute through my credit card company. Wish me good luck.

I am an elder law attorney. I would strongly suggest that no person use this company. They are deceptive and deceitful. They have billed my credit card for over $300 and when I explained that the "Terms of Use" were not clear, that I did not use their service except for one month (and found no credible employees) and wanted a refund. They refuse. They rely on a policy that is subject to any change they wish to make. DO NOT USE THIS COMPANY. They clearly only "care" about profit. You can do as well paying a small charge to other businesses, or ask your local elder care professional for a caregiver. Not this pathetic company.

The automatic billing renews annually. My wife thought it was something necessary on the credit card that I was using. Low and behold we paid a $39 monthly fee for years and didn't realize it. The hemorrhaging is now ceased and lucky for us they are refunding a single $39 monthly fee along with discontinuing the agreement. I will use the refund for a bottle of whiskey to help with pain. The final insurance of never having another payment to them will be to cancel the credit card next week. The services are fine, but we unfortunately funded much more than we used.

I signed up for a paid membership after realizing that their free membership wouldn't allow anyone to contact me or me to contact them. After one client left a negative review for me that lied and said they interviewed me, which they never did and we never even spoke on the phone, I contacted the help desk at care.com to report the person for putting out fraudulent info about me and wanted it removed immediately. They emailed me and basically told me no they don't do that and I need to handle it myself by contacting the person that did it or leave a reply to their bad review. I had told them in my email that if they couldn't protect me as a paying client and take care of this client's dishonest review then I would xcel my membership immediately, which I did today, They are money hungry and will do nothing for you, Even the search results I get and the emails about new jobs are repeats of old ones. I do not trust them at all and this cinched it for me. Go elsewhere. Do not trust them with your business as they don't deserve it!

To start, the site traps you into a subscription service and then makes it difficult to cancel by subtly hiding the option which their FAQ instructions tell you is under "close account" when there is no such option. You can only downgrade your account and choosing that option doesn't really tell you if you will continue to be charged. You have to wait for their email confirming they will no longer bill you.
Second, of the many candidates contacted only one responded to say she was employed and her profile continued to appear days later as available. Clearly not a monitored or updated database.
Third, there is no clear contact information to obtain assistance or answer questions.
In all an extremely poor experience. Its unfortunate I can't give zero stars as they don't even deserve one. My recommendation: Avoid this site like the SARS COV2 virus and stick to mainstream hiring sites like Indeed or Ziprecruiter.

It doesn't get worse than Care.com. They capitalize on the vulnerability of parents looking for childcare and make them pay for a subscription/membership and trick them into thinking that they will have access to better care providers. They stick care providers in an impossible situation.
I'm an educator looking for work because schools are closed due to COVID-19. I will soon be unemployed... but just their BASIC membership is $60!? Care providers can't afford to shell out money just to find employment. I have a great resume, great work experience, im over qualified for a nanny job... but its what I can manage right now. I've sent FOURTEEN applications and have ZERO responses.
Checked my email this morning to find the attached advertisement from Care.com. "Just pay a large lump sum and you will be 7 times more likely to be hired!"
Probably because they won't let other members SEE OR RETURN YOUR APPLICATION INQUIRIES UNLESS YOU PAY!
Shame on you Care.com
A bunch of mother bloody crooks if you ask me. Its a shame. 6 years ago I used them to find the greatest family to work for, I STILL have contact with them... but that was before they monopolized and monetized the business between families and care providers.
A wolf in sheep's clothing.

Signed for Premium service on 11/3/17, used the service till 11/25/17 and afterwards getting charged in a regular basis without any notification. All communication goes to gmail account under "Promotion" folder. So far around $640+ being charged silently. Found out from latest credit card bill about the regular charge. Called them and response came back that they would remove the premium service and will revert back last charge. Now, my total loss is around $640 with Care.com for this carefully crafted scheme to get money from customers by the name of one month service agreement. What a shame!

This company is not only flooded with complaints similar to mine, but they also have the arrogance to bill people during these hard times for services never asked/authorized. I have contested these charges to my bank and filed a complaint to my Local District Attorney Offices, Consumer Protection Unit, about the matter. This is outrageous. I will leave reviews everywhere. If anyone wants to participate in a YouTube video about their illegal billing practices, I will start a short video soon slurpppe gmail

* Update:

(The no so caring) care.com replied to my posting and, not so surprisingly, lied. In 2018, I complained about their illegal billing practices and I received an email from one of their customer service employees stating, I quote - "I went ahead and refunded your last charge of $60.00 and your credit card will no longer be billed. Please note that the refund may take up to one week to appear on your bank or credit card statement" Yes, you read it right "your credit card will no longer be billed" I never upgraded my what became a "basic account" at this point. Yet, they started to bill my card again in April 2019! These people are deceptively lying and stealing. My local District Attorney Office, Consumer Protection Unit is on it and I will seek legal advice too on top of making a YouTube video. *, STAY AWAY FROM THIS COMPANY.

** New update 05/22/20

My Local District Attorney Office has taken on the matter and is investigating the company. If anyone wants to participate in what could be a class-action suit, email me at slurpppe at gmail

*** New update 06/07/2020
My Local District Attorney Office has started to investigate the case. Now talking with several attorneys about filing a class action against this repulsive company.

****New Update. My Local District Attorney, Consumer Unit, has been backed-up due to COVID but now they're working on their case. 02/08/2022

I started an account recently, went through the process, got verified, applied for jobs, and then all of a sudden a get an email that my account was closed, with no reason given (just a list of possible reasons, none of which apply to me) and no recourse available. After researching on Consumerist.com, I found a lady who was kicked off while interviewing nannies. Apparently ANYONE can file a complaint and Care does not research, they just kick you off. I hadn't even had an interview yet! Really disgusted at this.

I applied with experience for the housekeeper position but was targeted for discrimination due to the sound of my name.
It's hard to find a good flexible job but to wrestle with a company policy without meeting them is disgraceful. They refused to hire me and never explained why nevertheless the position is still available on indeed. I'm a God fearing woman that feel when something is not right. My Lord told me they racist. I hope this company turn from their evil ways and help people earn a living no matter what.
The Earth belongs to God and technically his children should live comfortable without problems.
Care.com discriminates against people based on their name and nationality even though we all human beings.
The Holy Bible instructed me to have compassion and use wisdom to help make life better but Care.com was not concerned because of my name causing confusion, the bible warn me and proves that hatred still exist, woe unto this company!