Care.comReviews 12,031

I normally seek review data before continuing with anything or any company, but thought Care.com was a reputable company since I see their ads everywhere. I too decided to register once COVID struck. I was speaking with a few parents via Care.com, but all of a sudden my account was locked unless I agreed to pay $14.99. Now the thing is I would have probably paid $40 if they would have warned me. They could have easily sent an email or placed a pop-up on my account stating "Your account will be locked in 7 days, and you will no longer be able to speak to prospective parents if you do not purchase the care check." I would have easily paid, but it's the principle. The fact that they lock your account with no warning. It's just a slime-ball creepy thing to do. In the past I have registered with Sittercity.com, and when parents were interested in me they would pay for the clearances and checks. I will be working strictly with them from now on. I also believe if more people contact the Better Business Bureau in regard to Care.com maybe, just maybe, they would get their act together.

I am posting this on every review site for care.com because they kept deleting my post on FB!

DO NOT USE CARE.COM!
My mom got cancelled from them, because a lady she was taking care of asked her to take her to the hospital to see her husband. My mom would have had to push this lady around in a wheelchair in the hospital. Because of COVID my mom said no. That's my moms right! The lady flipped (harassed my mom, threatened her, sent her nasty messages) and then reported her to care.com. With out even getting my moms side of the story they canceled her. That lady is psycho. If you see her on there, Gayle Neely, DO NOT OFFER HER HELP! She is crazy. My mom is a wonderful person and she did nothing wrong. They took the word of a crazy lady and didn't even ask for my moms side of the story! I know I am only one person, but I will be TELLING EVERYONE TO NOT USE YOU!

Joined this website about a year ago and out of the blue they deleted my profile and would not explain why. I have done nothing wrong on my end. People rely on this website for their lively hood and to be able to secure a job in a specific career field. This company is a scam they delete peoples profiles for no reason? How can they get away with this? How do we know they are not secretly discriminating against people? Has anyone thought of doing a class action lawsuit?

Haha, it is insane that I will be locked out of my account on 7/23/2020 if I don't pay 14.99 to upgrade my account for "carecheck" and a required background check. I bet the background check will cost $50.00 on top of it. That used to be optional. What a great way to add revenue to your company but not help the people working for your company. You are locking them out of their account if they do not pay you more money.

Bull$#*!.

Bye!

In the beginning opening of Care.com it me $35.00'a month to advertise for help with childcare facility. They increased their advertising charges to 75.00 a month. Without notifying me they discontinued my ad. When I realized what happened they told me in order to continue running my ad I'd need to pay 75.00 a month, which I did. However when I tried to cancel they wouldn't allow me to cancel and continued billing me 75.00. I had been advertising with them for about two years.

Would give 0 stars if I could. I was a member in early 2010 when it was better, even got one good position. Then signed up as an RN recently during COVID to try to get some part time work, and have had nothing but trouble. You can't look at anything on the website without CONSTANT pop -ups to upgrade. Applied for many jobs without any responses, which I found odd. They kept sending pop-ups which said "upgrade now to appear higher in searches". Today 7/9, they locked me out of my account unless I pay for a "background check"... which I DON'T need, because I have an extensive background check that another reputable company (HireRight) did for me in March. And I can't delete my profile because they locked me out. I am furious with this unscrupulous company, who misrepresents their 'service' and costs!

I have had no luck with any nannying jobs on this site, and after today I am officially done with using care.com. I feel as if I may not be safe and that a so called mom may have gotten a hold of my personal information due to this website. It is crazy that someone like this was even able to have an account created. However, I did receive an email later on in the day from care.com saying that the person I was receiving messages from did get their account deleted but the fact that it happened at all was terrifying. Here are the emails I had received from this so called Audrey Bisbeel today, I am glad I did not give out any personal information to this person

I have used service on and off for years. I always cancel after I find a caregiver. It seems that I've been charged for this for 8 times in the past 2 years. The only reason I know about the charges is because they notified me that they could no longer charge my card. The business practice is deceptive to say they least. A monthly billing statement to my email on file would have notified me of the problem. I think I missed it bc it was being charged every 3 months not monthly. This company should not be allowed to continue treating customers this way and should be required to refund accounts that are not in use especially since you don't communicate the status on a regular basis.

This company is unbelievably disorganized although their website looks professional.
There isn't notice for their business hour change on their website, so it looks like everything is alright. Once you got an issue, nobody answers the phone but your money is taken. Then you got an email telling you your account is locked for one of the several reasons, and you should go to their website to update your personal information. So you will ask them how can you sign in with a locked account? Then another email will let you know that your account is permanently canceled, period.

I was super busy last week, and I have to deal with this BS. It slowed down my schedule and made me feel stupid.

I should read all the one-star reviews before I use this website, I guess is my fault.

I am a college nursing student at a Maryland 4yr school with a lot of babysitting experience; CPR certified; took certified babysitting course at age 13 and had 2 great reviews. I had several more glowing positive reviews submitted but care.com did not approve them. Was never told why either. Caregiver hired me after a brief phone call & NO introduction to her kids. I thought this was weird but accepted because the caregiver said she was desperate. I worked for a day & a 1/2 (she came home early) and then she texted me and said she no longer needed me. I assume she made a false report because care.com quickly terminated my account. I was not able to see what she said or given any opportunity to state real facts. I will wait to see if she even pays me for the time I did work. I will also check my bank acct regularly to make sure they do not continue to charge the yearly fee. STAY AWAY! NOT WORTH THE HEADACHE!