Care.comReviews 12,031

They automatically bill your credit card but don't really provide services. I posted a job that got ridiculous applications from under qualified applicants thinking they deserved $35-$50 an hour. I scheduled an interview with one girl who was a no call no show for the interview. Care.com has been charging me $40 a month and I haven't even gotten so much as an interview for my posted job, let alone filled the position. This website seems like a scam and a waste of money. They took my money but as far as I can tell, provided no service. Scam!

I used care.com services once, two years ago. In order to book a babysitter, it was requested that I sign up for a "Premium" membership. Unbenownst to me, the small type of the premium membership is that, if the client doesn't go and downgrade their membership, they are charged 40$ each month, regardless of whether they use the service or not... on top of that Care.com does not ever send out billing reminders or payment receipts, specifically to try to keep as many "dormant" members on their books...

NEVER EVER JOIN CARE.COM. THEIR CUSTOMER SERVICE IS BAD. YOU WORK FOR THEM AND YOU DON'T GET PAID. THEY CLOSE YOUR ACCOUNTS WITHOUT GIVING ANY REASON. THEY DON'T LISTEN TO YOUR SIDE OF THE STORY AND VERY ONE SIDEEDNESS. GO TO ANOTHER SITE FOR SENIOR CARE OR A NANNY JOB---NEVER BEEN DISGUISTED BEFORE IN MY LIFE---THIS IS CARE.COM ALBUQUERQUE, AND RIO RANCHO NM ITS A WASTE OF TIME LOOKING FOR A JOB AND I WOULD NEVER RECOMMEND OTHERS TO PLACE ADS FOR CARE IN THIEIR FAMILIES

I tried care.com twice... 3 yrs apart and had the same results each time. I would post a job and get dozens of responses, but find a diamond among the rocks was next to impossible.
To be fair both times I posted jobs with unusual hours and variable days... I am a nurse. However this was always clearly stated in the job posting. Like I said lots of responses, but most wanted a lot more than I could afford to watch my son. Others would ask questions that were answered in the posting... if they read it.
Both times I met with multiple applicants and filled the position only to have them either flake on me at the last moment or change their availability and rates.
Also took issue with the fact that care.com would advertise having background and MV checks on applicants... but only give you access for additional fees for each applicant.
Save yourself the membership fee!

I have used care.com for almost 10 years off and on. Caregiver quality has been hit-or-miss, to say the least. My biggest problem with them though is the fact that they took $300 of my money, after I canceled an auto-renew subscription which didn't actually cancel due to a blip in their system. I called to tell them I canceled it over 6 months ago and I'm still being charged and they said there is nothing they will do about it. Find caregivers elsewhere if you want to work with a company you can trust.

I am a highly qualified tutor with many years of education/experience. After applying to more than 40 jobs, I have not received 1 response. Paying $20 per month, I find the service to be a joke. Do not waste your time. Unless you are willing to be paid around 10USD per hour to tutor, I would skip this site altogether and utilize tutors.com or the like. Care.com also requires a background check prior to even entering the site. That is just infuriating, especially when the results are nil.

Be warned about this girl Katie (Katherine) Klein. She is one of the most selfish and evil people I've ever met in my life. And she is incredibly violent. The scary part is is that she's a nanny even though she hasn't had a nanny job in many years. If you're considering getting her as a nanny on care.com I strongly encourage you not to because she has a record of assaulting strangers in public, attacking me, attacking my friend and even attacking her mother. What's even scarier is that she's due to have a baby in two months.

After I downgraded my account they keep charging me. In order to stop the charges I had to be on the phone on hold for hours and they only refund the last month. They do NOT send any emails so you don't have proof that you actually selected to not pay anymore. So you have to delete the CC information from the account. I actually deleted the entire account and if anyone wants to file a lawsuit I am in, we would win for sure. A scam be aware!

I have been a sitter with care.com since 2016 with over 16 five-star reviews gained over the years. I have never had any reports filed against me as a sitter nor filed any complaints against anyone since joining care.com. I recently encountered one parent who we disagreed on the sitting event so I tried to reach out to care.com so they could be informed of our conflict and advise me going forward. The conflict had nothing to do with the care I provided but was surrounded around my son eating her food! (Popcorn, chips and soda). I even refunded the parents money even though at best it was a misunderstanding. I was still harshly insulted and harassed by the parent long after the sitting ended and money was refunded. My care.com profile was terminated by my care.com "family" after I filed my first harassment complaint (first complaint of any kind) against these parents. I'm not upset with the parent who probably filed a complaint as well but im upset with care.com because they decided to terminate my sitter profile without warning, without even speaking to me to substantiate any claims, and regardless of my profile showing "top sitter recommended in your area". All of my 16 reviews have been five-stars, which all substantiate my reputation as a good sitter over the years did not even matter to them. Care.com DID ABSOLUTELY NOTHING to protect me as a sitter!

Care.com is a terrible company they are liars and they are thieves. I paid $173 for a membership through iTunes and because I had the same name as my cousin they shut my account down and then refused to refund my money when I ask them to refund my money they said go to iTunes when I went to iTunes iTunes said I had to go to Care.com. They are thieves and I would never ever ever use them. Plus the people on Care.com lie about who they are and Care.com supports them and when you write a review and you tell people about the people on Care.com they shut you down. I'm really serious it sounds like it's a democrat run company

I signed up because I need to find a carer and it told me I had a message from a potential person but needed to pay to see the message. I did that yesterday and today had an email to say my account had been terminated with no reason, and my contacts through the site would be informed. Convenient that the day after paying for a subscription they decide to terminate the account. Now left with no carer and lost my money - I couldn't cancel the auto renewal and now certainly can't as I don't have an account to log in to to do so! No idea how much I'll be charged going forward, gutted to have fallen for this. So underhand and preying on the vulnerable.