Care.comReviews 12,031

This company is a huge scam. Check out all these reviews. And spare yourself. Many like me have had their accounts "upgraded " without their consent and then been quietly billed for months and months with no notice and zero consent. This company is a complete scam, they have settled a class action lawsuit for this exact behavior and now they continue to do it. They refuse to refund, and dig their heels in. Absolutely abhorrent and illegal billing practices. If there are any class action lawsuits out there please email me alayna. 1213 gmail.

I signed up for a trial and ONE month only. They have charged my credit card for ONE YEAR.

I know what you may be thinking, my bad for not looking at my statement, and I agree, however I have help with it and she thought it was valid. We only noticed when wrapping up and reconciling the year.

So naturally I reached out, and the response I got was they make their purchase agreement clear, so basically - sorry not sorry.

And for the record, they don't make their agreement clear.

I haven't received one receipt nor email regarding this automatic withdraw every month. There was even a price increase and I never received notification about it.

I am fortunate this doesn't affect my family during this pandemic but thinking about the many it might, this is so unacceptable.

This is not a company of integrity whatsoever. Not to mention the people we interviewed were not the quality they promise.

I wouldn't recommend trying this for even a day.

I added to care.com to do background check and I had cases with them before that was wonderful but they kept pushing me to take a background check and I took a background check and they said something was on my background check when I worked for two companies now been with my company for over 9 years have a level 2 background and they canceled my account even when it showed nothing was wrong with my background check that I did not get found guilty and it's sad because I love what I do and a lot of other caregivers have told me they have got their account canceled for no reason

I can't believe all these comments I'm seeing on this website, wishing I would of dig deeper in reviews because I just got scammed by them too, all I did was try and add on Running Errands for jobs, so I guess it needs to go through an approval and they declined it, and whoever that person was who decline my application my account was gone, vanished! And Im already approved for petcare and housekeeping, how could they just delete my whole account? I just had to cancel my card and I had my first job finally this Friday, I can't call customer service, ONLY have BILLING dept for calls just a Heads up! You can only talk to them through chat, this site is truly a scam, they do background checks on us Requires social address how do we know what there really doing with our information? They sent me this message said I'm not active no more and to take care. I think a Lawsuit sounds Pleasant, I will be contacting my lawyer on that site!

Biggest waste of money ever. I signed up on the site itself and it stated I would receive a 20% discount for a year membership for signing up that day. The next day, I check my bank account and was charged the full amount. I sent them an email asking why I did not get the discount. They asked me to send them a screen shot of their own site before they would refund the 20%... first tip off that this is more about cash than care. I signd up two months ago and have searched through every housekeeper as well as posting an ad that is still running. Some of the responses are from people that live 25 - 30 miles away, some respond and then never get back with me and then some are just downright scary and you know they have no option but to clean. I have also sent requests to the businesses that do cleaning and that are registered on the Care.com website. Not ONE response from these "businesses"! This site was designed to look fairly professional but it does NOTHING to ensure the consumer finds any good, qualified help. It is the same as being asked to pay $150 to go into Target, grab a cart and wander around for a year asking everyone you see if they want a job. I posted on FB for referrals from my friends which was much more successful and did not cost anything.

I was under the impression that I downgraded from "Premium" to "free." I get a charge on my card for Premium membership and immediately e-mail the site. They said that they have downgraded me, but I will keep my Premium status until the end of the billing period. They will not refund me even though I have not used the Premium account to message anyone, or apply for jobs. On top of that, they make it hard to actually get a hold of anyone. Most of the messages are automated messages and not a real person.

I applied for a Nanny position as I saw this agency on line. Sounded wonderful for me as I applied and paid a small fee for a background check... I was excited for possibilities to come. HOWEVER, 5-6 hours after I applied (and I applied at 4:40 pm) I got an email back saying they had dropped me from membership and would be contacting anyone that I may have touched base with on line to advise I was not a member any longer? They could not possibly have gotten any feedback in that amount of time and I was shocked because I have always done well in my work ethic and have never had any issues with fraud or theft or anything, The email from them said that they did not have to tell me why but I did not meet their standards? I have been in leadership roles, have a Masters degree in education, letters of appreciation from previous employers, previous Elder in my Church, worked in a day care with great and fun experiences. I am shocked and have no idea what horrible info they supposedly received in 4 hours after most businesses close for the evening. I would not recommend anyone apply or use this company unless you want a deflated sense of self.

I originally created an account to try to find a nanny since I'm new in the city. I created the account and enrolled in the premium service so I could chat with the nannies. I end up closing the job since my wife lost her job and we did not need a nanny anymore. I got hit with the auto monthly renewal (which is the most expensive). I promptly contacted customer support where they asked me for my info and at the end they replied with the websites policy of no refunds. Keep clear of this racket, some of the nannies never responded to a request for interview which make me think they are bots to keep you in the service.

Sent caretakers that stole money from my 97 year mother.
Rene also used my mother's credit card numerous times.
They have zero screening on their clients.
Customer service SUCKS!
Hired a crybaby named Melissa. 2 times she called out at the last minute. And then she complained to Care.com because I a barked at her after the second time. Care dropped me, a subscriber, instead of her. She is head case. Melissa went to 6 different High Schools because she is 'offended' by everyone. Moreover, one of the High Schools she complained about has the nicest kids on the planet. The staffs' nickname for their town is "Mayberry".

I joined care.com about a month ago,
Since then i, I, lost job opportunities because everytime I tried to put in my password, it rejected it and I applied for new password, I get in occasional y and I couldn't go any further in the app
Ive tried emailing and going on separate apps to message them, but never any reply
Today I spent 23mis getting through only to be told my issue is NOT a billing issue
So my option to avoid another 23mins or more getting through to the right department was to cancel my membership
This was my customer service I received instead of putting me through the right department and resolving the problem
Note... even though I requested to be canceled as a member,
I just received a email saying that they down graded my membership
NOT CANCELLED 6TH

You cannot message providers at ALL without a paid account, and the wording on the entire website is EXTREMELY misleading. It implies the existence of some limited messaging with wording like "unlock unlimited messaging with premium," and you don't find out that they actually mean there's NO messaging available until someone messages you and you can't reply to them. The cheapest possible payment to just reply to a message is $40 for ONE MONTH. (Or $60+ or $100+ for 3-month or 1-year long memberships. "A good deal" MY BUTT.) You cannot put alternate methods of communication in your job description - they will mark is as "inactive" if you try. And, to top it all off, the comment box to deactivate your account only allows for 200 characters. It has been a LONG time since I've seen such a scummy, money-grabbing scheme like this one. If I can't tell them directly how s**tty I think this is? Fine. I'll leave reviews on every site I can find. I would give this 0 stars if I could. DO NOT USE THIS WEBSITE. Using it only encourages this kind of immoral behavior. Do your research and find the providers you're looking for elsewhere, even if you can afford the membership.

Care.com makes it very difficult to cancel a subscription, and even harder to speak with someone about billing/charges. They charged us for months without sending emails to notify us of upcoming charges or even to acknowledge receipt of payment -- clearly in hopes of charging us monthly for nothing while we didn't realize it. Now they refuse to refund any portion but the last charge, even though they can see we haven't even logged-in for 10 months!