Care.comReviews 12,031

I don't usually like to write reviews but after my experience with care.com and the way I was treated twice, It's a big flag and people should know what this
App / site is for. They did that twice with me and with my other nanny friends who are joined care looking for jobs. They collect the money after you pay your membership later on they cancel your profile for no reason hoping that you open another profile and join again and pay them all over again. Once you pay for your membership they cancel it after a month without giving any reason. I had amazing reviews on my profile, never had one negative or unpleasant situation with the families and I still have them call me until this day asking me to babysit or look after their pets. But care.com they are the biggest scammers, if you ever decide to be a nanny or a babysitter or caregiver or a pet sitter or working for special needs kids use sittercity.com or other apps. #scammercare.com are.com customer service is the worst, they will never respond to you and they will never care about you as a job seeker, they will never give you your money back, I had to reach out to my bank and I got my money back through my bank. Consider yourself warned. Care.com is an app for business to scam everyone Job seekers.

They allow you to select a 30 day job posting (which costs more than a 2 or three month posting), but bury in the fine print the the 30 day fee is "auto renewing". Took me three months before I noticed it on my credit card. Refusing to refund. SCAM!

I have to say I agree with most of the bad reviews of care.com given on this site. The site makes it very difficult to find the cancel subscription service. They do not list their phone number anywhere on the site.
They put it in their billing line on your credit card statement. Stupid place. They also have a customer service staff who refuse to process a refund and lead you toward a chat feature that is equally difficult to find. I have now been waiting on that chat feature for a manager to answer for an hour and a half. I can understand being understaffed for customer service but the design choices on the site are clearly intended to stop people from canceling the service. Also, the basic model of the site doesn't work unless you have a large full time job to offer to someone. Small jobs for a few hours a day are near impossible to find someone to fill. I would try to find another way to find a care giver if I had it to do all over again.

Care.com only gives a hoot about how much money they can charge you monthly, and hope you don't catch them, as You are automatically signed up to the default premium subscription of $41. Per month. They do not give refunds under any circumstances, and make it impossible to call and contact them, and even hide how to cancel your subscription. It is disgraceful!

When I tried to cancel my membership, their site had an error. It returned an HTTP web server code. I had no control over this, but I still had to pay my membership. Customer service didn't seem to even understand

HORRIBLE! I signed up for one month and paid a higher premium to do that. AND GUESS WHAT, THEY HAVE BEEN CHARGING ME MONTHLY EVER SINCE. Three more years! OF course my bad for not checking my cc statements earlier. But c'mon. And when I called about it they couldn't offer any refunds at all. Check your credit cards even if you think you signed up for one month!

They do not vet out who they are sending to your home to abuse your children, parents or grandparents. If you hire thru them, you're ignorantly careless. I will NEVER employ another person via this irresponsible, careless app.

Care.com cares about one thing " the money you pay to To review their site of caregivers were 75% of them are not qualified and not reliable do not use care.com or site ever!

This is a letter I sent to care.com about one of their people that placed their ad. I don't know what they charge people to post their ads on there. But it cost me $40 to find a lowlife. This complaint fell on deaf ears and we still keep her on their website.

I was in communication with Ixxxxx Bxxxxxx since February 14. She came and I did an interview and she excepted the job. She was approved by Allied Resources and corresponded with me for over a month telling me she was coming to work. I am paralyzed from the neck down so I need help constantly. She began work on March 8. She did a no-show never and returned my calls that were placed 3 days in a row before March 8th. She completely ignored me. I'm not sure this is the type of person you want posting on Care.com. You should remove her immediately from your system. I would like to send you all the correspondence between her and I as proof that she is not worthy to be on Care.com as she lead me on and then just totally ignored me. That's not the way a healthcare professional is supposed to treat a patient.

Beware of this deceptive and fraudulent company! I signed up for the membership and understood it would only last for 3 months but they kept charing me for over a year ($78 every 3 months) even thought I hadn't used the service or even logged into my profile. When I finally found out I was still being charged and called costumer service they basically told me they could not do anything - no refunds whatsoever - not even for the very last payment that was charged a day before.
Mind you they make it really hard to cancel or downgrade your membership. If this business was respectable they would be transparent and actually try to help the client. All they care about is to make money.

I heard bad things about this website, but I wanted a job on here because I do not want to do my own taxes. I applied to two jobs, and none the parents replied back to me. That is very rude and please take down the old jobs from months ago. I'm so glad, that I did not go overboard buying babysitting toys, books, etc. I saw one of the parents online, and knew she saw my application too smh.

Do not join. They will charge you with out permission and refuse a refund it is a scam.

They do not have an actual customer service phone number.

They SUCK. I paid for a "basic screening" for the year, which they randomly charged me for in December 2020. It is now March 2020 and I still can't send messages or move forward. They keep saying courts are closed due to covid-19 and they have NO WAY of overiding it. SO basically, 4 months passed and I am not able to use the service after i paid! Their app sucks too! Their customer service, awful! They use the same copied and pasted answers! Not recomended!

Care.com is holding my profile hostage until I pay their new $14.99 screening fee! I've been with them for years only because there is no one else, what a hassle these years have been with them. I've gotten a couple good jobs but they want you to pay to see the better ones. Greedy, greedy, greedy company! So disgusted!

Horrible experience. My membership auto-renewed, though I didn't expect it to. I reached out to them literally within 1 hour of the automated charge to my card. I didn't communicate with any caregivers during that time, or for several days prior. They refused to refund the auto-renewal.

If a customer doesn't want a service, they should be entitled to a refund. It is that simple and clear cut. You are a company that deal with people, like myself that are a single parent household with severely disabled children. If I request a subscription refund because I am not using your website then I should get it.

The fee for care.com "services" is ridiculous! Whatever you do, don't forget to cancel your entire account once you've found your caregiver. The "customer service" is worthless. I don't trust that they won't continue to charge my account for something I've canceled. Nothing but a sorry hustle.

Registered on this site and gave them my credit card details. At no stage did they tell me that it was a repeating subscription. On the web site you are unable to delete your credit card. Scammed for £171 don't use this site.

Absolutely terrible company and customer service. Do not not to waste your time and $$. Not only were the services difficult to downgrade the account and they refused to refund my account for the last month of services not used ( I had already tried it for 3 month and couldn't cancel the 3rd month for a refund) Biggest crock of BS company I have ever seen. Not only do I have to pay for a month that I'm not using, but I was unable to find someone for 2 months and still paid for it.
I will be sharing my experience everywhere.