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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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This site is set up horribly - not friendly at all. Things are constantly being deleted at random. And there's no customer service. I've had ads placed for over a year and only found one person in all that time. Plus, they aren't cheap.
You ask for money and upgrade feeds before I really can decide if this service is going to really help me. I count my pennies carefully so I hope this serviice is good.
Second try. First was not good because I tried for about a month to get in touch with customer service.
I want to update my address information, but the website won't let me, no matter what I do.
Need to be able to search and post jobs for things like meal prep and home organizing
Message is not going thru and keeps saying try again. Very slow :(
So far, so good. This seems like a well thought out & well organized service.
I haven't found anything on this site that functions properly. App is even worse. I paid for premium.
Too soon to review I haven't gotten to do anything yet
Thank you for this service. I found my mother's first companion here... Renee and it worked out wonderfully. Hoping to find the same kind of interest, care and participation in family and for my mother. Kk
I'm finding it near impossible to set up a profile as a babysitter. I originally set my profile looking for a sitter, years ago, but now I want to be hired and cannot find anything on the website about how to change my profile type.
The website setup is user friendly however it feel like as a customer I am getting nickeled and dimed for every detail.
It took a minimum of 15 attemps for your site to accept a credit card. I tried using several cards and everyone refused due to expiration date of cards which are in future. Very aggravating and then your chat option with a rep is no where to be found.
Hi Elaine!
Thank you for sharing your feedback! I'm sorry to hear you had difficulty with your credit card! Please let me know if there is anything else you need assitance with! You can also reach us through our Help Center at help.care.com and clicking the contact us button.
My job listing was not approved and no explanation was given. I have a disability.
I have trouble using the site and i do not see the answer. This website is not easy to use for people with disabled. I have had THIS SAME ISSUE MANY TIMES.
I had to hunt around to find how to contact you. I have a job posting that crosses a few categories. My job posting was rejected with a standard canned reply that sent me to a help generic help article. It is unclear to me what was in violation of guidelines. I'm working harder than I'd like to even get this up and running.
Hi Ella! Thank you for your feedback! It looks like we have been messaging your about this issue! Please let me know if this has not been resolved.
It took me 5 different credit cards and many different attempts over an hour to get my payment to go through. HORRIBLE experience trying to pay!
Hi Jeremy! It looks like we tried to message you. If you are still needing assistance please message us back or you can also reach us through our Help Center at help.care.com and clicking the contact us button.
The website doesn't work upon logging in on my mobile device on three browsers and on 2 browsers on my desk top.
Hi Jessica!
Thank you for sharing your feedback! Are you able to let me know if you got this issue resolved? If not, please let me know what error you are seeing and I would be happy to help you!
Have placed a listing and will see if successful. It is not clear immediately that a subscription is required r what that will provide. Had to search around to find it.
It's been easy to message different Nanny's and caretakers and post jobs!
You've got me paying for every feature over here, they kind of need to blow my socks off, right?
Hi Francesca,
Thank you for sharing your feedback! Please let me know if you are needing any assitance with your account!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cheryl!
Thank you for sharing your feedback! You would need to enroll in a new account! I would recommend closing the current account you have as you cannot switch between searching for a caregiver and searching for jobs. Once you have closed the account, please go to Care.com and click I need a job and create a new profile there :)