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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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What a fantastic service. I found care for my 6 year old son and then came back and found senior care for my mother! Tremendous customer service when I needed a question answered about signing up!
The law says I can cancel within three days and I want to cancel and receive my refund as none of the providers charge by hr as stated and charge too expensive. I expect a refund tomorrow
Won't accept my contact information, keeps saying invalid format. I'm about to cancel this, file a BBB.org complaint and dispute with my credit card. This site sucks
Hi Charles!
Thank you for sharing your feedback! If you'd like to message me letting me know if you have tried clearing your history and cookies, I would be happy to assist you in troubleshooting your issue!
Too expensive just to communicate with caregivers.
Care.com would not let me order any package other than the annual. This is not ok and I want a reimbursement. Please contact me.
Hi Katherine!
Thank you for your feedback! It looks like we have already been in contact with you! Was there any other assitance you need?
I haven't been able to see how much I've been charged as I was highly stressed when I was searching. Now every time I message the person I want to it says the listing/ job is inactive? I'm confused.
Hi Brandy,
Thank you for sharing your feedback on the site. If you would like to message me with more information on the issue you are having, I would be happy to assist you!
It's hard to take your mission seriously when you are nickle and dimming me for everything.
Capitalism is hard to swallow when you're trying to take care of a loved one who is dying.
Have only used the for a pet sitter before now but that went well.
Site is great, just don't know at this point exactly what kind of senior care and what hours
Care.com makes you pay to join and pay for a background check. Well, after applying to jobs and messaging back and forth I was notified that my account was removed because of my background check. Having no idea why this could be I checked and remembered that many years prior I had had ONE minor speeding ticket. A speeding ticket once is literally the only charge I've ever had. I was refused a refund. Something so common and minor disqualifying you from an account should be clearly stated in the application. Otherwise you just know good and well you're taking people's money— why should anyone expect that will get you removed? I've gotten jobs at preschools, schools, and with families privately with that ticket on my record. I can only imagine how many people they've taken money from this way. Look around online at all of their shadiness. Parents please avoid this site and take your attention to candidates elsewhere.
HORRIBLE Customer Service if you can even call it that. Run by automated robotic emails so no discussion or rebuttal is available to dispute anything. The did not resolve or understand my concern and just kept sending automated emails saying issue resolved, which you cant respond to. They then cut off your email and don't allow any thru.
They show lists of people available before you pay and then after you find out they are old listings and these people are not available. No one answers ad and ones that do dont show up. I ordered 1 month only and let them know that they better not charge for December because I don't need them. Charged anyway and won't refund. Wont respond to a personal email I sent to explain my dire situation. Heartless immoral company. I should have read their bad reviews which say " Scam " everywhere.
Hi Betty!
Thank you for your feedback. We have tried reaching out to you through messenger but we have not gotten a response yet. If you are still needing assistance, please message me. I would be happy to assist you in looking into this.
Password reset link doesn't work. Promotion savings codes don't work.
Mobile app is full of bugs. Can't edit job without it crashing or ignoring my input. Trying web site to see if it is any better
I used care.com for a CPL years and I've worked with wonderful families. Due to covid layoffs my clients family was able to be with her so I lost my job. I tried using my care.com account but was denied access until I paid for screening even though I had already had 2 full ones done less than 6 months prior. I contacted them... they did nothing but stutter bizarre excuses and rudely say " Just pay the screening fee and you can access your account again or we can close your account" ARE YOU SERIOUS? How do these people get away with this? They locked my account! DONT USE THIS SITE! THEIR ONLY CONCERN IS YOUR $$ NOT THE NEEDS OF YOUR FAMILY'S!
Very hard to get to the goal of finding and messaging a housekeeper. I clicked on message and then had to go through the sign up for a plan and will be charged $38 for just a month of searching. Okay, did that. Then went through several screens before I could find the place to choose and message a housekeeper. The message box popped up and it looked like I would have to add all the information that I had originally put in about what I'm looking for. Did that. Then a message popped up that my message did not go through and I should try again later. What's up with that. If I can reach an applicant, I want my money refunded.
It was not explained on your site about the cost, I just wasn't sure why it said upgrade
I need to be able to switch my paid premium membership over to the app, but don't yet have a sign-in password. It seems my only options are to try to sign in (which of course it won't let me) or to start all over again with the get started button
I wasn't able to log in last night. Encountered errors and was not able to get any help from your helpdesk or chat options
I have reached out to this member and did not receive a response
Please visit our Help Center at help.care.com or send us a message through Facebook Messenger.
Just created an account for the first time. I couldn't make credit card payments via mobile website and your app is not a real app. So far, not a very impressive start.
I have contacted this reviewer and didn't receive a response.
Please reach out to us via our Help Center link at help.care.com or through Facebook Messenger.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Pamela!
Thank you for sharing your feedback! If you'd like to message me back with the issue you are having with your account, I would be happy to assist you!