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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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It's expensive, and your site is confusing to move around.
It's hard to switch the search setting keeps putting one time baby sitter instead of nanny
OK so far, kinda worried about going forward. Need to contact a person by e mail to discuss then see the person in "person" to discuss details
I'm not actually sure how the features work although I have just signed up. For example - will potential caregivers reach out to net? It would be helical to see a demo of the user interface.
Site is easy to navigate and, so far, has given me the information I need.
Site is hard to use. Not sure how to proceed from one to the other, very frustrating
Hi Debbie!
Thank you for sharing your feedback! If you'd like to message me with the questions you have regarding the site, I would be happy to assist you!
So far, so good! Seems like quality people and pretty user friendly. You could better explain the process up front.
It's not clear how I'm able to send an email directly to the applicant. How is this supposed to work?
Hi Bob!
Thank you for your feedback! There is a message option located on your care.com account! This is where you can directly contact potential applicants! If you have further questions, please message me! I'd be happy to assist you!
I put "baby" in quotes in my description of my job when describing my kids and your weird system rejected my post citing invalid characters or html? Other weird site issues when getting set up. I won't be on here long.
Hi Chika!
Thank you for sharing your feedback! If you'd like to message me, I'd be happy to assist you in getting this resolved! :)
Your information is not detailed enough about your employees. Are they under contact or independent?
Hi Mary!
Thank you for your feedback! All of the potential hires are all vetted through a Care Check which is a background check unique to our company! Care.com is a self-serve platform that allows families to post jobs and caregivers to apply. Because Care.com does not employ the caregivers who use our platform.
For the price I'd expect a much mire powerful interface! I can't see the hours someone is willing to work in the app, only in the website. I've found cases of hourly rates shown as 20-25 but when I go to the profile it's 18. Just making me work to hard to find a match with my basic requirements. And very expensive for a finders service.
Hi Jessica!
Thank you for your feedback! I'm sorry to hear you are having trouble finding someone who, matches the hourly rates you are looking for! Please let me know if you are needing any assistance! I would be happy to help!
The mobile site isn't responsive. When you click a button it takes too long to activate or requires multiples presses
Hi Rita!
Thank you for sharing your feedback! I'm sorry to hear you are having trouble with the App! Please make sure your App is up to date with the newest version! I would be happy to assist you further if this does not work for you!
This site is terrible. It kicked us off for no reason when we tried to access the care share feature. We created a new account, and then again had issues accessing the account. The system wouldn't send us emails to reset the account, and there is no way to contact care.com outside of "chatting," which sometimes involves hours long waits. This is a very expensive service to use any of the features--NOT WORTH IT.
Hi B. C,
We have reached out to you via messages to assist you but have not received a response. If you are still need assistance, please message me back or you can also reach us through our Help Center at help.care.com and clicking the contact us button.
When I put in my credit card information I had selected the take 10 but there was no place to indicate except to touch the first screen before the credit card pay information presented. When the card amount went through it went through for the entire full amount without the 10% discount. Also, your screen claimed I was entering an invalid expiration date. I called Discover and they told me to try it was a four digit year which I did and then it went blank and then it presented with two digits for month and four digits for year I entered it that way and again I got the red line and the red writing that it was an invalid expiration date. I went on through filled out the rest of pressed for payment and it actually excepted my card but it was very frustrating with needing an extra phone call and entry over and over to try and get it to except my accurate expiration date and if I hadn't tried to go ahead I wouldn't have been able to sign up if I had excepted the idea that your screen was telling me that my expiration date was invalid. It was just frustrating.
Hi Barb!
Thank you for sharing your feedback! I'm sorry to hear you had trouble trying to get the system to accept your card. Are you needing any further assistance with this?
I've paid for my subscription but I don't know how to start using it I need someone right away or I get is offers to upgrade even further for background checks and I just want someone to clean my house
Very confusing to use and I feel like I keep being prompted to order more services.
Hi Christina!
Thank you for sharing your feedback! If you'd like to message me with any questions you have about how to use the site, I would be happy to assist you!
It would be nice to know which individuals are not available currently before opening their profile.
For me this is a new experience. A little overwhelmed.
I wanted a maid not a babysitter! I'm paying a ridiculous amount of money for a service that has yet to give me any cleaning services I need! Thinking about contacting BBB!
Hi Meredith!
We have reached out to you in messages but have not gotten a response, if you are still needing assistance with your account, please message me. Or you can also reach us through our Help Center at help.care.com and clicking the contact us button.
I signed up and got a meager two applications to my ad. I cancelled their service but they kept charging me. When I tried to get into my account they claimed they didn't have my email address anymore - even though they kept sending me their advertising emails to the same address that they claimed they don't have anymore, so it's a very obvious fraud, be careful! I called my bank, they are blocking care.com for further charging my account and they also pay me over $220 (!) back from fraudulent charges by care.com. Avoid! Scam!
Hi Manuel!
Thank you for sharing your feedback! If you'd like, please message me the full name, email and city/state listed on the account. I would be happy to assist you!
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