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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Lots of website problems. Had to put my credit card in multiple times. Couldn't tell if a message was sent. Not as user friendly as it should be
It's hard to find what I'm looking for. It feels like it's very important to up-sell subscribers and get new subscribers.
Hi Miko!
Thank you for sharing your feedback! If you are needing assistance with your account or have questions, please let me know! I'd be happy to help you!
I'm not happy that I had to pay to get quotes. Other services don't require that. And I can't find a way to unsubscribe from the automatic renewal, which I didn't appreciate being enrolled in to begin with. Your caregivers look good, which is the only reason you got as many stars as you did.
Hi Staci!
Thank you for sharing your feedback. If you would like to message me with any questions or assitance you need, I would be happy to help you!
Ok so far I haven't seen anything but requests for money
Hi Seth!
Thank you for sharing your feedback. If you are needing assistance with your account, please message me with any questions you may have! I would be happy to assist you!
I have tried to leave a message with 3 housekeepers. I keep getting an error message and told to try later. This is unacceptable. Please advise. Linda
Hi Linda!
I'm sorry to hear you are having trouble! Have you tried clearing the history and cookies on the browser? Please let me know if you are still experiencing these issues! I would be happy to assist you!
I do not have any experiences with applicants, but it has been fairly easy to view applicants.
If membership is required, you should have stated it in the start of your website rather than nickel and diming people who need home care support.
Hi Gregory!
Thank you for sharing your feedback. Please message me if you have any questions regarding your membership. I would be happy to assist you!
Can't log in to the app. Not sure how premium the premium service is.
Hi Jacob!
Thank you for sharing your feedback! If you are having trouble logging in on the app still, please message me with the issues you are having. I would be happy to assist you!
Could be easier to narrow caregiver search by area, not just mileage radius - we live on an island and don't want to include Seattle caregivers in our search. Also wish we could easily search other job postings, so we didn't have to recreate the wheel in writing ours. Takes multiple clicks to view caregivers we tagged as "favorites." Would help to allow multiple users to manage a household account with Care.com, rather than share a single login.
Hi Matt!
Thank you for sharing your feedback! I will note this for you! Please message me if you have an further questions!
Said my job was rejected and wouldn't say why or let me repost. I had to create a new one when I purchased an account.
Hi Alissa!
I'm sorry to hear you are having trouble! If you are still experiencing this issue, please message me! I would be happy to assist you!
Some sort of bug in the job posting area... I kept getting a "Unexpected Error" message trying to create a listing.
Hi Jon,
Thank you for sharing your feedback. If you'd like to message me, I'd be happy to assist you with this account. Have you tried to clear the history and cookies and re-post the listing?
I cancelled my membership and closed the job posting on 4/18/2021. Care.com continued to charge me three $89 subsequent charges before I noticed.
When I noticed, I reached out to inform that I had cancelled, and I requested a refund.
The chat agent said all charges are non-refundable. Again, I have had 0 open job postings since April, and it's December. I asked for the phone number to billing/customer care and was instructed to go and find it on my bank statement. It was not on my bank statement, so I asked for it again.
The agent refused to provide it and went so far as to send a smiley face.
The billing issue is one thing, but I am especially disappointed with Adrian, the Care.com agent, because of their lack of empathy and unwillingness to support in any way, even to offer options. It's like Care.com didn't want our business.
Also, when you call the phone number on the website it routs through an automated message and hangs up. When you email their help desk, an automated response says that the email address isn't monitored, please check the FAQ page. They have a phone number that doesn't work, and an email that doesn't lead anywhere.
Care.com is a scam.
-A. Stevenson
Hi Anesa!
Thank you for sharing your feedback. I am sorry to hear you are not happy with our services. If you'd like, please message me with the full name, email and city/state listed on the account. I'd be happy to review the account with you.
I don't understand why you say it's $25 a month for a 3 month subscription and then charge an addiontional $60. You offer this 20% off and then double charge. So basically there's no discount for getting more months.
I have reached out the reviewer and didn't receive a response.
Please visit Home (care.com) for follow-up help.
Your app does not work in Chrome or Safari on Mac OSX. I keep getting nonsensical validation issues, the pricing page wouldn't load, and it was a generally buggy experience. I had to switch to my husbands god awful PC to set up my account. It makes me feel a little uncomfortable giving you my credit card information (though I did). Please fix.
I reached out to this member and did not receive a response
Please visit our Help Center link at help.care.com or send us a message through Facebook Messenger.
The search function isn't very user friendly. I wish I could filter on certain/more applicant characteristics.
I have contacted this reviewer and didn't receive a response.
Please reach out to us via our Help Center link at help.care.com or through Facebook Messenger.
I cannot edit my job's profile. I can delete but cannot add text (my characters are not exhausted)
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at help.care.com or message us through Facebook Messenger.
I think it's really hard to get an understanding of what Care.com actually DOES. There really should be a page that basically says "we help match you up with people looking for jobs doing what you need done" or words to that effect. I honestly could not tell without doing research elsewhere, and reading very fine print, that it is sort of like a glorified, expanded Craigslist that isn't free. Don't get me wrong--that is still hugely wonderfully useful! I just wish you'd come right out and say, YEAH! This is what we do." :)
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I didn't like the surprise extra fees when subscribing.
The rate is high and if I choose monthly subscription it should only charge my credit card once not requiring me to call and cancel the subscription. Obviously if I have not found candidates in the first Thirty Days it's not worth my money and I would cancel it. Keep that in mind.
I have reached out the reviewer and didn't receive a response.
Please visit Home (care.com) for follow-up help.
Seems to be an effective way to connect people and their services. A little expensive. Hoping it is worth the investment.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Casey!
Thank you for sharing your feedback! If you are needing assistance with your account, please message me. I would be happy to help you!