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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I am unable to rate further until I have had more contact with the company.
Your app and website are not good. I cannot update my profile. It just keeps going back to the prior information.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It should be stated upfront the site is useless if you don't subscribe
I reached out to this member and did not receive a response
Please visit our Help Center link at help.care.com or send us a message through Facebook Messenger.
A little lost, but will learn as I go. Seems to be adding more and not sure what I've signed up for
I have contacted this reviewer and didn't receive a response.
Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
I had some trouble at the reset password screen (the "send" button didn't work at all), but luckily I didn't need it and everything worked out great. The site has been a great experience otherwise and I'm excited to use it!
Easy to communicate with potential caregivers on my tight schedule.
A very good start towards getting her help and being safe. And me the ability to take a breath of air. My father passed away in August and her dementia has spiraled.
I don't like being forced to do premium. And I don't like how difficult it is to cancel service (to cancel auto-renew).
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
There are a lot of additional costs for things that do not really help with actually getting a nanny. A bit overwhelming at first.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Great everything but the addon charges post-signing up for membership is sneaky. And why do I need a background check if the caregivers are fully-vetted? For "peace of mind"? Seems unnecessary and an extra charge.
Had a little trouble with the financing of the fees. System would not accept my card.
Seems like extortion, why even have a free option if you can't contact anyone. What a scam.
We have been customers of theirs for years. We found some good care givers and good house cleaners over the years. During recent interviews one potential nanny openly was hostile towards my spouse, being a disabled vet, their religion, and the fact that both of us are in careers that protect, save, and house neglected/abused children. Now we are banned with no reason, no recourse. For what? Hearsay, defamation? We don't know. So the people who were discriminated against on the basis of disability, religion and other reasons gets banned for who knows. A company that promotes and glorifies Nazi like behavior should be avoided. Hopefully this review can go back to being a five star review, but with their track record of dismal customer service... it is unlikely.
I have contacted this reviewer and didn't receive a response.
Please reach out to us via our Help Center link at help.care.com or through Facebook Messenger.
I just signed up and was asked a few times to upgrade and then a pop up as soon as I get into my account. I just wanted a few moments to scroll before being "popped." Website seems to work fine.
Hi Bradd!
Thank you for sharing your feedback! If you are needing further assistance with your account or navigating the site, please message me! I would be happy to assist you!
I like the simplicity of the website/app. It's very easy to use, especially the chat feature. So far, so good.
Checking out was difficult -- for some reason the page would not accept my birthdate.
Hi Ann!
Thank you for your feedback! Were you able to get this screen to work for you? If not, please message me! I would be happy to assist you!
Experience was good. Even though I purchased the Background Check service, I'm not sure how much info that will give me, particularly since I'd have to run my own CORI check. Maybe increase the cost of this service and include a CORI check.
Do what the hell I tried to pay $12.95 for one month and it billed me $155
Hi Brian!
Thank you for sharing your feedback! It sounds like you signed up for the annual subscription! Please let me know if you have any questions or need assistance with your account.
Very inflexible format especially regarding pay being offered and times required.
We are paying $235/day and not by hour. We need someone from 12:30pm to the next day at 12:30pm. Your format does not allow me to indicate that.
Hi Deb!
Thank you for sharing your feedback! Are you still having trouble with this? I would recommend entering the hourly rate of this break down for the hours you are needing someone to stay.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have contacted the member and didn't receive a response.
Additional help can be found at https://help.care.com/