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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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App is not working I'm trying to cancel membership and it won't let me
I have been using Kayla. She has been wonderful up to today. My brother was to be picked up at the hospital. I had to send someone else
This is very expensive for the elderly and trying to trick them into buying extra stuff.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Ok but would like space for more explanation of needs
Super easy intro, lots of search options, allowed to browse, well guided towards the right purchase.
Not very many choices in my area. Would have liked to see the results before I paid for a membership seeing as how there are so few.
Hi Amanda!
Thank you for your feedback! Please let me know if you need any assistance searching for care in your area! I would be happy to assist you!
Would like to filter by if they have availability or not.
Hi Richard!
Thank you for your feedback. Please let me know if you have any questions about navigation. Or you can also find helpful articles on our Help Center page.
The process of enrolling was easy; hopefully choosing someone will be just as easy
Clunky, not user friendly, always demanding more money for trivial upgrades. Would not recommend. Pay less and go elsewhere.
Hi Erik,
Thank you for your feedback. If you are needing assistance, please message me with the questions you have. Or you can also reach us through our Help Center at help.care.com and clicking the contact us button.
It took me about an hour to actually get signed up, the website would not accept my credit cards, told me I had the wrong log in, wouldn't load, etc.
I have reached out to this member to assist, but have not heard back. Please go to https://help.care.com/ for additional help.
I am a new member so I don't have much feedback to give. But so far so good.
Hi Amanda,
Thank you for your feedback. If you are needing assistance, please message me with the questions you have. Or you can also reach us through our Help Center at help.care.com and clicking the contact us button.
Can't post for disability care, or special needs care, or computer assistance, very very low response rate, lack of good candidates. Interface constantly tells me my password is wrong and the login screen takes me to an error page. I paid for the first month, but honestly it is way over priced, but if I find someone then it will be worth it.
Hi Misha,
Thank you for your feedback. If you are needing assistance, please message me with the questions you have. Or you can also reach us through our Help Center at help.care.com and clicking the contact us button.
This company is trash. They auto draft your 40$ each month without giving you any emails to remind you. I was caring for my sick mother in law, obviously forgetting about my account. I havent posted a job in 16months and yet they continued to charge me every month. Tried to get a refund. They gave me 39$. They charged me over 800$ since my last job expired. Absolute garbage company.
Hi Kate,
Thank you for your feedback. If you are still needing assistance, please message me with the full name, email and city/state listed. Or you can also reach us through our Help Center at help.care.com and clicking the contact us button.
Messages are not being marked read when I have opened them
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Clarify your pricing structure up front. $75 for three months, not $24.95.
Also I entered my 20% discount code from my email and didn't get it credited.
The app just isn't functioning correctly. I can't edit my job.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Put out messages for the first time no responses yet but fingers crossed
The website was not easy to use and you hide the fact that this is a non refundable subscription service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I attempted to reach out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/