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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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DNS server down when trying to upgrade. Would not accept wife's valid credit card on her account. Entering credit card information the date format errors on MM/YY but does not indicate MM/YYYY is required. Have not received a response to my wife's nor my email on support.
Was not working yesterday for payment so a bit challenging. Now improved today.
I have contacted this reviewer and didn't receive a response.
Please reach out to us via our Help Center link at help.care.com or through Facebook Messenger.
I needed a last minute request for childcare for tomorrow to be fulfilled which is the only reason I signed up. It appears you can't do that after all and that's incredibly frustrating. I wish that had been made clear prior to me even signing up
I have contacted this reviewer and didn't receive a response.
Please reach out to us via our Help Center link at help.care.com or through Facebook Messenger
I tried to message a few people regarding my ad and all it gave me was an error.
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at help.care.com or message us through Facebook Messenger.
I hope they don't charge me for the next month already.
I reached out to this member and did not receive a response
Please visit our Help Center link at help.care.com or send us a message through Facebook Messenger.
It is very difficult to navigate your website. And the fact that you have no phone number makes it very difficult to solve problems or answer questions.
Hi E. D.
Thank you for reaching out! If you are having trouble navigating the website, please message me! I would be happy to assist you with any questions you have!
Didn't know I would have to pay and upfront fee just to hire a caregiver
Hi Dianne!
Thank you for your feedback! Please let me know if you have any questions regarding the membership fees! I would be happy to assist you!
Page load errors and random redirects. When it works it works. Otherwise it's a little all over the place.
Hi Emily,
Thank you for your feedback! Have you tried clearing the history and cookies on the account? That usually solves all issues. Please let me know if you have any further questions!
I need help immediately and I have tried several times to log on with cc and I cant seem to get on after submitting 2 different cards and there is no phone number to call for help
Hi Lisa!
Thank you for your feedback! Have you tried clearing the cookies and history on your browser? Please message me if you are having any issues! I'd be happy to assist you!
The website is glitchy and not the easiest to navigate. It wouldn't let me upgrade on my computer, said DNS server error. Had to do it from my phone. Search filters not the best.
Hi Whitney!
Thank you for sharing your feedback! Have you tried clearing the history and cookies on your browser? This usually solves all issues! Please message me if you need further assistance!
If there was an option of scoring 0, I would do that. Their service was very inefficient and irresponsive. I placed a request 2 months ahead of time looking for an in-center backup care for my kid and was waiting for their final updates as my request date was fast approaching. I ended up calling them up and going through the wide goose chase to get a response and finally, when I got a hold of them, they promised me a final update by certain time. However, no promise was delivered. A few days later, I called them again to follow up and was given a promised update the second time and same thing happened again, by the due date they set up, no emails no calls nothing.
Hi Rae!
Thank you for sharing your feedback. If you would like to, please message me the full name, email and city/state listed on the account. I would be happy to assist you with the account.
Terrible site. It will say there's over 40 jobs available before you sign up and pay and then in reality there's less than 10 then no one will message back. Not worth it. Over priced. And hard to try to close out acct to avoid monthly charges from no helping finding a job
Hi Ch,
Thank you for your feedback. If you are needing assistance with your account, please message me. Or you can also reach us through our Help Center at help.care.com and clicking the contact us button.
Following the prompts was easy and efficient. Thank you!
The site is not very clear on costs up front or what the basic to premium services differences are when you are trying to get set up. I hope the site gets better.
I attempted to contact this person to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Not an easy to use website & paying before receiving anything is annoying.
I have been paying for an account with another email address for almost a year and I cannot access it and the "care center" team members do not care and do not help. I can't cancel it and I can't use it.
Hi Aishling!
Thank you for your feedback! If you can, please message me back. I would be happy to assist you!
It was difficult to add a credit card- says card expiration date wrong and took several tries but finally got in. Fear not being able to sign back in if I sign out.
Next problem is that a provider said she could not read my job.
Another time my account was blank and said I had no applicants when yesterday I had two.
Clearly there are some IT problems.
Not super easy to navigate - trying to look for things for a family member
It's easy to navigate and search for caregivers. Unfortunately, it's a little expensive with few caregivers in my area.
I like the fact that I am able to find people interested and looking for work in their chose profession(s) that have also elected to put themselves and their services on a more well known public website such as Care.com which instills more trust and confidence in finding and hiring decisions.
I attempted to contact this member, but have not heard back. Please go to https://help.care.com/ for additional help
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at help.care.com or message us through Facebook Messenger.