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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I like that there were a good number of possible candidates for the care for which I am looking. I am still not sure how the process works though. I've created a job and saved it. I'm guessing candidates will contact me but I am not sure...
Navigation is not friendly. For example I was in membership page as a new member. I needed to navigate to the Home page. I had to guess to go to the Care.com logo. I design UI myself.
I called because the site wasn't allowing me to retrieve my passcode that was automatically set up. When i stated i wanted to cancel account (within 24 hours) i was told the policy doesn't allow for refunds even if the site is broken. I spoke with monica m and asked her to cancel my account with refund or supply me with the passcode so i could use the site. She declined both and said care.com doesn't do refunds but she will cancel my account.
The process is a bit confusing with the add-ons; and, my name as it appears on my card was redflagged as "invalid", so I had to delete the middle initial!
You are offering 20% off premium membership - the banner is not clickable and there is no place to put the code in at checkout.
I find it difficult to get where I want to go after upgrading. I still cannot contact the person I am interested in.
Hi Chandra!
Thank you for sharing your feedback! Are you able to message me letting me know if you have cleared the history and cookies on your browser?
Just getting started. Looking forward to a great work relationship.
I would have given a Zero rating but 1 was lowest rating allowed. Do not waste your money this is a subscription service and they will keep charging your credit card and not provide you with any qualified applicant. Run DO NOT Attempt.
Hi Carla,
If you are needing assistance, please message me. I'd be happy to assist you. Or, please visit our Help Center. :)
If you are willing to explore, you can find filters and things you need to know.
Website is easy to navigate, cost to use the website feels high when you're trying to manage daycare costs as it is.
Horrible UI. The search kept pulling nannies from the wrong location. Wasn't able to update my address. Zero responses to my post after several days. Much better luck with sittercity.com so far.
Hi Mitchell!
Thank you for sharing your feedback on the site. Please message me with any questions about the issue you are having. I would be happy to assist you.
This website is the most atrocious thing on the internet. 0/10. Just delete it.
Hi Erica!
Thank you for your feedback! I'm sorry to hear you are having difficulty. Please let me know if you are needing assistance navigation our site. I would be happy to assist you!
The prospects left phone numbers on their reply to my listing. I paid to upgrade yet their numbers are x'd out. I'm assuming there's an additional fee to be able to contact them? Not cool.
Hi Maria!
Thank you for your feedback! Numbers are blocked out for safety purposes. When you upgrade to a primary membership, you are able to message prospects. Please let me know if you have any questions! :)
Everything is costing money. I sent one message and now I can't do anymore. People have applied but I can't reply without upgrading. What exactly am I getting for 40$
Hi Ralf!
Please let me know if you have any further questions! I would be happy to assist you! We also have a Help Center on our website!
At first the site remembered me and I was able to try and purchase the annual amount. But not only did I not get confirmation the purchase went through, it sent me back to login again! So I entered my password I think it is, it tells me it's incorrect, but then won't allow me to re-enter it without completely closing that window out and allow me to try again! So finally I clicked on "forgot password", entered my email address and it does nothing! I can hit that button 58 times and NOTHING HAPPENS! I'm beyond frustrated! And I DO NOT want to go through Facebook! Please fix this so that I can actually use your service! Otherwise, you've lost a good customer ahead of time!
Hi Kelly!
I'm sorry to hear you are having difficulty, please message me back letting me know if you have tried clearing the cookies and history on the account. I would be happy to assist you! Or you can also visit our Help Center.
This is my first time using it but I like the fact that their is people out here that can help people like me with no family out here so I can work. I also like that we can see their background and actually know more about the people who would care for my children.
This site is not very user-friendly if you are looking for something other than what this site considers usual, and there is no way to know that until after you subscribe. I'm very disappointed and don't expect to get many results.
Hi Ferol!
Thank you for sharing your feedback on the site. I'm sorry to hear you are having difficulty with the site. Please message me with any questions you may have. I would be happy to assist you!
I am trying to send messages and they are not being sent. Also i am copying and pasting my message into the box and the character count is staying at 5000 as if it is not registering that i have put a message in.
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at help.care.com or message us through Facebook Messenger.
So far setting up account has been fairly smooth. Wished the price per month was a little lower, but given the services I was willing to pay. Hoping to hire someone soon!
I've been trying to pay for 2 days and just now could
I have contacted this reviewer and didn't receive a response.
Please reach out to us via our Help Center link at help.care.com or through Facebook Messenger.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sam!
I'm sorry to hear you are having trouble with this! Please message me if you were not able to get the 20% off code to work! You may need to try clearing the history and cookies on your browser!