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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Can't get applicants replies, all the app wants to do is force me to "buy" more features
Paid for premium and it is impossible to find someone available during my hours I need
I'm not sure if it's going to be worth the $60 I just paid on it...
I am unable to access site many times, and I just keep trying every couple hours and then it will finally let me enter.
Easy to navigate site... hoping to find our first caregiver!
I've contacted care.com twice for help, no response
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Confused with some directions. Password not sure about
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
The whole website feels like a used car dealership with services auto-renewing past when they will likely be used and forced arbitration. I am only here giving you money out of desperation don't expect a trophy.
I like it, but it's pretty expensive. We'll see if it ends up being worth the cost.
Add-ons to initial rate were deceiving. You made it seem that adding extra background checks on driving records, etc., would be a total of $240 with the initial fee, not an ADDITIONAL $240.
I have contacted the member and didn't receive a response.
Additional help can be found at https://help.care.com/
Had to go through the same screens multiple times.
I reached out to this member and did not receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
I was not clear that there is a cost. Background checks are an additional cost.
There's no start up date. Before I give feedback I'l like to have all the details solidified. Please don't be one of those services who takes the money first while homeowner still has no idea what date and time this service will start up. Please advise.
The user interface is somewhat outdated. Otherwise, everything look OK
Easy questions appling. I didn't know I had to pay extra for background checks. I thought the fee I paid took care of it all.
All I wanted to do was search and contact a prospective provider. I think I got tricked into posting, which I didn't want to do. I don't mind paying for the service, which I did, but I got stuck in a sales funnel and couldn't do what I came to do. Also, I'm looking for a house manager (admin) not a cleaner. Didn't see that option.
I keep getting error everytime I click to view a nanny profile
Frustrating finding cost info (for example on unlimited background check info). Also there is a technical issue that is not allowing us to edit our ad so we had to put it on pause.
Very upset that as a caregiver who has been paying for a membership I had to create a new account to find my own care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have messaged this member but not heard back. Additional help can be found at https://help.care.com/