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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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I get redirected to buy more services. I just want to see who is available. Also problems with credit card. I hoping things improve.
It wont allow me to change my address. I just joined, so don't have much to say yet
It's been fine. Just disappointed to be charged to even talk with people.
I reached out to this member and did not receive a response
Please visit Home (care.com) for follow-up help.
I am not sure how to navigate the site. For example is seems as if you can message people but when I click on message it takes me to the upgrade page.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Your site would not allow me to add background check as an option. I kept getting a redirect message that lead no where.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I had to create a new account with a new email because your forgot password link does not work. I tried to chat with someone about this issue however I had to log in. But I could not log in because I couldn't remember my password from 10 years ago when I first created my account.
Hi Kaitlyn!
Thank you for your feedback! I'm sorry to hear you had trouble logging into your old account! If you'd like, please message me the email, full name and city/state listed on that account. I would be happy to assist you!
It's been pretty confusing and I don't feel like I'm getting very clear information about memberships. The start process was also a pain. The login process had a lot of glitches and posting a job was not straitforward in my experience.
Hi Emma,
Thank you for your feedback. I'm sorry to hear you are having trouble. If you are needing any assistance please message me or visit our Help Center.
I tried to message someone and it said there were no characters and i wrote a paragraph,
Hi James!
Thank you for your feedback! I'm sorry to hear you are having trouble! Please message me if you are still having this issue! I would be happy to help you! Or please visit our Help Center!
Got to pay monthly for services that I thought would be included.
Thank you for your feedback! If you have any questions about your account please let me know, I would be happy to assist you!
Terrible accessibility via phone. Defaults to settings I have cleared.
I will let you know after I have used your services
It didn't give me a chance to put in the discount code of 20% also hit enter before I got my discount so you charge me full price I'd like to discount
I guess I can just cancel my credit card and start over that seems easier for you to give me the discount
Lots of recommendations - just getting started with care support..
The subscription prices should be prominent and less of a surprise.
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
I forgot my password and the links for retrieving a temp code or changing the password are not responding. I also upgraded my service and can't log in and can't talk to a live person. I have 2 accounts apparently and I am so frustrated I can't talk to a live person. Sux
I have contacted this reviewer and didn't receive a response.
Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
Email:
I recently received the email below from Care.com. It's disturbing to me because it seems to be a deliberate attempt to ruin someone's career. FYI... I am NOT a provider. I used the basic program 3 years ago while looking for a housekeeper. I was unsuccessful on that site and have not been back since. Not sure why in the world I would get an email like this though. Again... if you ARE a provider you may want to rethink this company. Based on the reviews it looks like you can be canceled at anytime and then have further damage done by emails from the company to all members.
Care.com is committed to building a safe and trusted community. We are reaching out to inform you that we have removed Jessica G. From the Care.com community in line with our member account closure policy.
If you are currently working with or have recently had conversations with this member, we encourage you to:
1. Reconsider your ongoing contact with this person.
2. If you choose to continue interacting, we recommend that you do your own additional screening. You can find resources for screening here.
Please visit our Community Guidelines, which define the behavior that we expect from our members. We take these guidelines seriously and monitor the activity and conduct on Care.com for violations of these standards.
Thank you for your valued membership,
Sincerely,
The Care.com Safety Team
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Your website is confusing and IMPOSSIBLE for me to navigate.
You already have my credit card information and I have NOT been able to continue with all of your questions and requests.
I am VERY DISAPPOINTED and I want you to CANCEL my credit card payment because I have NOT succeeded in getting a caregiver and your website is incredibly confusing.
Easy, simple, and lots of information quickly. Thank you!
I keep getting red alert try to send my messages later
Easy process so far. Find a nanny for my daughter quickly and I will give you 10 stars.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/