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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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It's been very unclear what free access entails and seems like I have no choice but to pay for an account.
Ridiculous fees purely to read a resume of a potential applicant
Hi Meredith!
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Wish I could search out caregivers by their availability.
Hi Steffie!
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Site doesn't let me change what type of account I have. No customer service contact info. App is terrible. Can't upload photos. Nothing happens when I tap certain buttons.
Hi Erica!
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The site is user friendly and easy to navigate. I wish there were more care giver options in the area that I am looking.
Was easy logging in and trying to locate someone to help
I had another account. I can't log into it. I'm not sure if it's banned or what...
Hi Hannah!
Thank you for your feedback. If you are needing assistance, please message me. I'd be happy to assist you!
So far it's been good. Just waiting to hear back from someone to help me today with laundry.
Easy to navigate, a little expensive, but hopefully worth the money
I have two applicants- have paid my money- and I can't get in to read and respond to applicants. This is starting to look like a rip off. I'm old and need help. Do something.
Won't let me update phone or address, so I can't use the service.
Your KYC questions are NOT based on my history.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I moved. Unable to use my email preferred or to change address to new address. Really not happy about this.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Took a while to realize that I needed premium acct to message selected prospects. Then when I upgraded I still got error messages. Not sure how much I've paid……. Frustrated
Website time-consuming when one does not feel to great.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Not real helpful can not tell who is available confusing
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
So far so good. However, if there is a section of the website that explains how it works, I have not seen it. If it is present but not obvious, please make it obvious!
So far every single applicant isn't available. Why are they being shown to me?
We have emailed Care.com many times regarding an issue and no one has gotten back and there is NO option to speak to someone. We really needed help and to speak to someone but because we were desperate we double payed. My wife had created an account as a Tutor (teacher) but then wanted to be a Parent (to get a nanny)/ Care.com said you cannot use same email for both, so they advised to cancel the tutor profile and create a new parent profile. We were told once we did this they would transfer over the premium payment (because my wife paid for the tutor profile) but a week went by with NO help. Now I am forced to just pay again. I would really want someone to call us at *******987 or *******122
Hi Caitlin!
Thank you for your feedback! Are you able to let me know how you reached out to us about changing your account? I would be happy to look into this for you!
It is OK but a little confusing. A quick tutorial of the basics would be helpful (like, "here's how to post a job & hire someone" or "here's how payment works", etc.).
I also couldn't log into my account today, but clearing my browser cache fixed it. I haven't had this happen on any website for years, so I'm a little surprised. A point about on the FAQ or on the login page about this would be helpful.
My job posting has been rejected 8 times without a detailed explanation. I have changed it as many times as it has been rejected. I need to know why it is being rejected.
Hi There!
Thank you for reaching out! Are you able to message me back with the job posting? I would be happy to look into this for you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anjali!
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