On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Really offensive to ask a person to put in their date of birth. Never seen anything like that.
Love the searches. Wish background checks weren't behind a paywall, and were not an additional expense on top of Premium subscription.
Hello Haixia, have you been fully vaccinated? Do you work on part time job? Thanks. LJ
Frustrated that just to hire someone I have to pay for a premium membership. Info on how to really get started not very thorough.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
All i've managed so far is to pay for the right to read my messages. I'm not impressed so far.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Not useful unless you pay, and it should not auto-renew with additional authorization.
I'm looking forward to find qualified caregivers through Care.com.
I am able to see caregiver profiles, but messaging them is not available which negates the reason I signed up in the first place. So far, not too impressed.
Hi Kerrie!
Thank you for providing your feedback! I would be happy to assist you with your account if you need!
It won't let me go back and edit my Job description, but everything else is great.
I have tried to send messages to potential babysitters but keep getting "unexpected errors" occuring
Hi Oscar!
Thank you for your feedback! Are you able to let me know if you are using a browser or an App? If a browser, it sounds like you need to clear the cookies and history. Please message me or visit our Help Center if you are still needing assistance.
Confusing is there a live chat - i may be paying twice.
Hi Denise!
We do have a live chat option! You can also reach us through our Help Center at help.care.com and clicking the contact us button.
It is a lovely database but it is a little expensive.
I had to start a new account because Care.com did not believe that my true personal information was in fact true.
Hi Caleb!
Thank you for sharing your feedback! I'm sorry to hear you are having difficulty with our site! Please message me with any questions you may have! I would be happy to assist you!
It is OK, but as an elderly person, it's almost too difficult
Hi Janice!
Thank you for sharing your feedback! I would be happy to take this information to our production team!
Fairly standard add for a housekeeper was not approved. "guidelines" do not come up when I click the link. If I'm not able to request the type of help I need, the service is not useful.
Hi Mark!
Thank you for your feedback! Please message me on Facebook or Twitter with the post you are trying to create. Or please visit our Help Center! We'd be happy to assist you!
Great! But my brother doesn't want an overnight caregiver so I have to cancel my account.
User interface is not smooth and requires too many clicks to get to what I am looking for. Outdated GUI on the profile pages also, and error messages that are unclear about why there's a problem or what to do next.
Hi Kate!
Thank you for your feedback! It looks like we haven't received a response from you. If you are still needing assistance, please message me or visit our Help Center.
I started this subscription for 1 year and the next day I realized that I will not be needing their services. I sent a message and asked that I be canceled and get a refund. The charge was $125. They said they were not able to provide any refunds under any circumstances regardless of the situation which I believe is disceptive business practices especially if you didn't use the service and know you no longer will be using it. To lose $125 just like that hit me hard because I am a single parent. They will not give a refund. I'm very unhappy about their policies. Buyer Beware! I can't recommend this company knowing this is the way the conduct business...
Hi Malia!
Thank you for your feedback! It looks like we haven't received a response from you. If you are still needing assistance, please message me or visit our Help Center.
I have used my husband's email to make this account. I HAD a caregiver account years ago and I tried to close it, to make a parent account. Care.com scheduled the closing of my account for a year out. I just wanted to hire a babysitter and I couldn't. Even after emailing the help desk, I got no response. Just... really poorly done.
Hi Kate!
Thank you for your feedback! It looks like we haven't received a response from you. If you are still needing assistance, please message me or visit our Help Center.
I am so frustrated and upset! I just paid for premium, I sent a total of 5 messages to 5 different possible caregivers, and I am not allowed to message a 6th because it says I have reached the maximum messages I can send in 24 hours. What the heck? I want a refund if I am limited to 5 total messages a day!
Hi Jamie!
Thank you for your feedback! It looks like we haven't received a response from you. If you are still needing assistance, please message me or visit our Help Center.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/