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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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So far was east to sign up and get set up. Eager to see if its easy to find help
I have successfully used Care.com in the past, so I am a satisfied, return customer!
Aggressive upsell attempt. I am no longer convinced I will realize the value of annual membership, background checks.
I'd like a filter to view caregivers by their available days.
Hi Dawn!
Thank you for sharing your feedback! Please let me know if you have any questions regarding how to navigate the site! I would be happy to assist you!
I am not able to contact a customer representative. Having issues updating my profile
Hi Ernestine!
I'm sorry to hear you are having trouble with your profile! Please message me with the issue you are having and I would be happy to assist you!
Starts off a bit deceiving with all the additional cost.
Hi Justina!
Thank you for your feedback! If you are needing any assistance with your account or navigating the site, please let me know. I'd be happy to assist you!
I paid a premium first just to come across only booked nannies. No availability
Hi Dionnedra!
Thank you for sharing your feedback! Please let me know if you any questions or need assistance with your account! I would be happy to help!
Just signed on for the premium plan. Have not had a chance to find a housekeeper.
Care services are helpful for the most part, but navigating the website/webpages are difficult. It is not user friendly or intuitive. This has been the most frustrating experience so far. It would also be helpful if there were a way to organize your messages. Applicants, favorites, etc. Again, the way the website is set up has a number of limitations.
Hi Susan!
Thank you for providing your feedback! I'm sorry to hear you are having trouble navigating the site! Please let me know if you have any questions and I would be happy to assist you! Or please visit our Help Center! :)
Needs to be more user friendly for Care takers search
I don't feel like I should have to pay a membership fee to book a babysitter and that wasn't made clear that there was a fee until I wanted to send a message to the sitter.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Horrible experience. Total catfish to begin with, they display all these people who either dont respond (after they make you pay 50 to sign up) or, these people already have jobs. Do not give them your hard earned money like I did. Total scam!
Hi Lauren!
Thank you for your feedback. I'm sorry to hear you did not have success with finding care on our site. If you need assistance with your account please message me. Or visit our Help Center.
A lot of ads/additional offers & not all pages are loading correctly
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Logging in was a major hassle. First typed in my email. Got a message that someone else had the same email. Which I confirmed it was me.
Then I typed in my password and got a message that the password was wrong. When I got the email to change it the site came up white a completely blank screen.
I was, and still am, majorly frustrated by this.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Most have "not available now'--not sure I understand this
Unable to upgrade using my phone... site freezes also site is confusing and counterintuitive
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Number of caregivers looks good, but I don't know how reliable it is since I'm just staring.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
The payment said that it was $12something a month for an annual membership. Nowhere did it say that you had to pay it all upfront until you're at the very end of the payment process. That's not okay.
I can't scroll up or down in a message that I am composing, which is very annoying if I need to edit something.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
A little difficult to navigate and misleading on the subscription plans
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
The fact that you paywall responses to candidates is pretty disappointing. $40+ dollars a month feels like a lot for this basic feature.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Reza!
Thank you for providing your feedback! Please let me know if you have any questions about your account or if you need assistance! I would be happy to assist you. Or please visit our Help Center.