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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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This is not a bad company in terms of finding care for my daughter. Finding someone can be difficult not matter what method you use. I have found some great people on here and there have been other times when I wasn't able to find anyone at all. I don't think the site can be faulted for that. What I can fault them for is the shady subscription renewals they have. They don't send out any notification that they are about to renew so you can opt out if you don't need it at the time and they won't refund your money either. I have a full time job, I'm a single mother of 3 girls, one of my daughters is disabled. In other words I don't need another thing on my to-do list to keep track of their subscription and make sure it doesn't renew if I don't currently need it. Reputable companies notify a person before a subscription renews so you can opt out if you don't want or need it. This company does not do that. It's a shady business practice in my opinion.
I can't message the potential nannies. The website says it can't be done right now.
Hi Fritz!
Thank you for sharing your feedback! I'm sorry to hear this! Are you able to message me back letting me know if this issue was resolved for you?
I paid for Premium account and immediately find out there are all sorts of "add-ons". It was not clear to me that Premium didn't include all your services. If I had realized that I would not have gotten the premium account. I will cancel my subscription immediately so that it does not renew next year. This is a joke.
Hi Michelle!
Thank you for sharing your feedback! It looks like we messaged you but have not received a response. With our premium account, you have access to all of our services! Are you able to let me know what add on you are referring to? I would be happy to look into this for you!
This website was deceiving in what it would do for me. I thought payroll services would be included. I am very dissapointed.
Hi Laura!
Thank you for sharing your feedback! Are you able to message me back with some more detail on the issue? Are you referring to our payment center?
I am a little overwhelmed, but finding my way around. I am not only new to the site, but new to hiring anyone to help me around the house. It is a lot to take in at one time.
I'm not a big fan of trial memberships where they give you an introductory offer and then start sticking it to you every month, but it is even more despicable when trying find a resource to assist with an ageing parent. I'm not saying they should not be compensated for their service, but to continue to bilk people on a monthly basis when their accounts are clearly inactive and not using the service is wrong. Judging from the massive number of 1-star ratings complaining about their shady practices, it looks like we are far from alone with our complaint.
Hi Tracy!
Thank you for sharing your feedback! It looks like we have messaged you and have not gotten a response. If you are needing assistance with your account, please message me! I'd be happy to assist you!
Too early to tell. I like I can see who is looking, but don't like that you have to pay to contact potential caregivers... in this job market, we have had a hard time finding workers that are dependable and reliable. It would be nice to pay on incentive base for both. Contractor and contractee.
Hi Julie!
Thank you for sharing your feedback! This has been noted :) Please let me know if you have any questions or need assistance!
Do you have a list of the meaning of the terminology you use on the website? How do you tell if the caregiver is available to work now?
Hi Griselda!
Thank you for sharing your feedback! It looks like we have messaged you but have not received a response. If you are still needing help with the terminology, please message me. I would be happy to assist you!
Trying very hard to find a new babysitter for my grandchildren. Employed one from this site a year ago. Now she is going to go to school and we will have no day care! Hoping to find someone soon thru this site again!
Hi Jeanne!
Thank you for providing your feedback! Please message me if you are needing any assitance! I would be happy to help you!
I don't like to feel forced I to buying a premium membership
Hi Heather!
Thank you for sharing your feedback! If you'd like to message me with any questions you have regarding the membership, I would be happy to assist you! :)
I have had to sign in multiple times now - I hope to get to the caregiver page soon
New to premium, but so far the insight provided is valuable.
Having problems saving my job. Added it yesterday and it is gone today. Had to redo the job completely.
Hi Joan!
Thank you for sharing your feedback! I am so sorry to hear this! Please message me if you are still having this issue! I would be happy to assist you!
I asked for housekeeping help and am getting mostly childcare and nannies.
Hi Geraldine!
Thank you for sharing your feedback! It looks like we have messaged you to assist and are waiting a response! If you are still needing help, please message me. I'd be happy to help!
After you required I upgrade my membership in order to contact a cleaner, I can't send a message to contact them. SUCKS!
Hi Angela!
Thank you for sharing your feedback! I am sorry to hear you are having trouble contacting them! Are you able to message me back letting me know what error screen it is showing? I would be happy to assist you!
Very difficult to navigate actually applying for jobs posted
Trying to upgrade with my credit card, it kept saying my name is invalid! I had to use my PayPal. Also, why allow us to advertise free, when we have to pay to read and connect with our respondents? Can't you limit the number of respondents to 1 or 2with free access, then charge to access more? That seems more fair.
Hi Janice!
Thank you for sharing your feedback! We allow users to try the site free to see how many replies to their advertisements are received so you are able to see if you'd like to utilize our services. Please message me if you have further questions! I would be happy to assist you! :)
Fills a need and gives lots of options - so far so good
So far okay, will be able to provide more feedback once I use it more
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sharlotte!
Thank you for sharing your feedback. We work hard to make billing terms as clear as possible to our members. To ensure there are no surprises, we take the following action for every premium subscription:
We tell members that the charge is recurring - both on the screen where you choose your subscription term, and again when you check out and pay
We send a confirmation email to the email address you've provided with details on how much and when you will be charged
We also provide instructions on how to cancel your recurring subscription at check out, in the email confirmation, and in our Terms Of Use
We provide the phone number for our Member Care team on your monthly credit card statement with each charge to make it easy to contact us with questions about your bill or to cancel.