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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Good but the care givers don't respond to inquiries
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
System doesn't allow me to update default search settings. I created this account years ago for pet sitting in a different zip code, but now I'm looking for childcare in a completely different zip code. It would be nice to not have to change the search bar literally every time I open a new page.
Also, the site is confusing to navigate. When does my job posting go up? How can I view it? What does it look like from the caregiver-side? This system is more than a little opaque, and that makes me feel weary.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Website works well, but the Android app (on Android OS version 9) has some bugs (error uploading images, date/time selection when creating a booking resets the start time). Also, you should provide more warning about paywalls- letting people create jobs but requiring them to pay to select someone for those jobs is difficult for caregivers who don't know that the job may never fill.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
How do I connect with applicant? For some reason the app says I declined her. Opposite! I want to send her a msg
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
I was charged twice to get the profile. I have to cancel one subscription
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
The UX is not as seamless. It is confusing at times.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
It's too pricey just to find and chat with candidates. I had more progress just making a post on social media and friends referring me to people they knew. The two applications I got from here, the people didn't even respond to my messages and they had zero reviews. Seems like a waste of money to me.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Used it for year. No success looking for in home care giver to infant.
Company-you can't get ahold of anyone no phone, email. Even if you cancel on time get stuck paying for year with no recourse.
Service- Care giver postings people don't respond, are flighty, actual interviews people looking for highest bidder and best most convenient schedule for them. You can't actually get back grounds done unless person agrees which appears influenced their decision to take jobs.
Waste of money.
Canceling automatic subscription renewal is confusing. If I cancel renewal now, does my subscription end now or at the end of the paid period?
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
The website is not working. I'm getting an error message.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
As soon as I upgraded my password wouldn't take, then the reset would not submit to send a message to my email. Locked out of the site as soon as you took my $$. Not happy
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Registering fee said 155 and it charged me over 200
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Unclear if my discount was applied because recurring cost does not account for what I just paid,
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It's been really hard to understand the pricing and what is included with a subscription. I didn't understand that I couldn't notify any caregivers with a free profile (or maybe I can? Who knows?). Also, the job posting that was automatically generated when I came to the site with a need was not great, so I'm glad I found it again after searching around my profile so I could edit it to actually make sense. :)
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Quality of candidate excellent. Wish i had more... but this one seems good.
Too many sales pitches before I can actually get to looking for childcare.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
First membership then you do the work eventually...
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.