On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Don't see how to contact without paying 140. Dollars.
I like the set up of your site. I do not like how you want to nickel and dime the fundamentals like background checks and other services. Not nice business practice since this is vital. Glad I know how to do my own background checks.
Please take your business elsewhere. Care.com is too problematic to deal with and their customer service is absolutely terrible.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I've used this site to find jobs over the past 8 years. It is an extremely helpful resource, and I think it is run really well. One suggestion I would give that I think would make a huge difference, would be to require people posting jobs to add more details about the job. I can't tell you how many times I've looked through listings only to see that the only description of what the job entails is: " we need a babysitter please be comfortable with pets" with a very large range of hours and pay rate. I don't waste my time applying to jobs that don't give good details about the hours, how many kids, ages, area they live (doesn't need to be an address). Also, care.com should give feedback to employers about the difference between hiring a nanny or a babysitter, because there are huge differences between the two.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Simple and quick to move through and gives me hope someone is out there to fit our needs.
Easy to use and provides assistance with your needs.
No indication that I would have to pay for a membership in order to contact a carer. Spent a long time searching for a good person only to realize I couldn't message them without paying a ridiculous amount.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Seems okay. Not happy about paying an annual subscription before I see if anyone is actually available in my area.
Can be a bit difficult to navigate. Also, I cannot figure out how to change my location.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I haven't experienced anything yet- not able to answer honestly
It seems easy enough to navigate. Just started tough to give feedback yet.
Your consistent prompts to upgrade and blocks to responses are distracting! If I can't use the site without this upgrade, you should just say what you charge upfront! Dishonest!
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
You should be able to search by availability. What's the point in seeing people that do not currently have availability? Also, the website is a little clunky. I got a pop-up (about hiring a nanny info) that I couldn't close so I had to close the website tab and login all over again.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
The cost is outrageous you don't even offer a free trial
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Too early to provide a fair rating so going medium as website seemed user friendly
I think it's way too expensive to post a single job description for a household person, and there's not a description in your choices for what I really need. So I see no other way to do this when I need a particular skillset. I sure hope it ends up being worth it in the long run.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I have had a lot of inconsistent or flakey people. Going to look a second time.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
You really can't use the platform without messaging a caregiver and you can't message a caregiver without paying a steep fee. This is both dishonest and expensive. I have plenty of other subscriptions and none cost on the order of $45 a month. I would recommend that you both offer limited free messages on the "free tier" and then allow new members to sign up for a monthly price that is more reasonable and allow them to cancel at any time. For example, I would have much more happily signed up at $13 a month price (which is still high in my opinion), if I can cancel at anytime (as opposed to paying it all up front). Also, the upcharging after initial signup is the definition of "nickel and dime-ing", which makes me feel like care.com exists only to make a profit, which doesn't make me want to spend time on the site and certainly doesn't make me want to be a recurring subscriber! My goal now will be to get what I need (a babysitter) and cancel my subscription asap. The one good area is that the site does look good and has been easy to navigate so far.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I found your membership levels to be confusing. I mistakenly purchased an add-on service. I had to contact Chat to help me.
I also am having trouble posting a Special Needs job for an adult. I could not find this category. Again, I had to contact Chat to help me.
It would also be helpful to have a Customer Service phone number to assist me.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It is only letting me message 3 people. I don't know why
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/