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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Your service is a scam. If I do not receive my money back in full immediately I will take legal action.
Other than having a great job seekers where is your location and a phone number is this a opportunist site or are you all for real. I really need help and transportation.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I did not want the premium feature you offered. I found no way to cancel and feel U should have a right to do this.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
The app/vs the browser version are different and confusing. I paid almost 200$ to even access your list. That provided to no background checks, no info on how my posting is doing. That costs extra. Other than a list of people the premium membership doesn't offer much. And the app is not user friendly nor intuitive
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
So far I've posted a job and received incoming messages from two applicants. I found it a little difficult to navigate for the first few uses, but I think I've got the hang of it now.
Just signed up and you tried to upgrade me 3 times (background check, post visibility, one more). Obnoxious.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Relatively easy to set up account and get started.
I did not want to purchase for the whole year and I want my money back
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Setting up time schedule was very non responsive on my phone.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I thought this sight I could find a house keeper that cleans my home every other week. It appears your site is only to hire a full time employee or a part time employee. If I would have known this is would not have wasted my time and resources and joined as this is not what I am needing.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
So many errors when trying to book a last min sitter, it's a bit frustrating
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Too confusing as to how to use your site. You got my money for a subscription now someone should explain better how this works!
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Don't understand why it said i got a 20% discount and showed $74 discounted to $60 but then charged my card the former and at end had all these extra features that should have been built in...
Easily accessible with grea feedback! I really think that this is a great resource for people to use for child care inquirees.
This website is extremely difficult to use, not sure why you even have free accounts if you can't message caregivers without upgrading? Also, I paid $25 for a care check on my account because I was unable to log in without doing so as I originally was a caregiver on care.com years ago. I am unable to switch my account and after emailing multiple times with no answer I had to make a new account with my husband's email address. On top of all of this, you have NO customer service. No live chat, no phone number. Just a really poorly run website but unfortunately, the only one of its kind.
Issues with paying for service. Payment page was down when I tried logging in several different times last week.
It had appeared that several people had responded to my post, but when I finally was able to pay and log in, there were 0 responses. Very disappointed to see as I need to find someone quickly.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
It is easy to utilize, but I have not employed anyone yet. I like reviewing the profiles to see if I can get a good match for my mom.
It is a little confusing with regards as to the fee and what it includes
Not user friendly at all when it comes to login/resetting password/changing settings
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/