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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Not clear how to add name to account, or change information. Not helpful guidelines or understanding of how job posts show up for caregivers.
L It was going really well until I was notified about limited messages
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I cannot reach any one directly about the account i created and am unable to login to because I made an error in my email address.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Payment would not work on your site on the mobile app
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It seems to be easy. I am new to this and just want to find out how I can get the help that I need.
I will work tirelessly to ensure I NEVER have to use this service again. It's a rip off to be asked for 3 different upsell opportunities. Good job, you got my money because I'm in a pinch but I'll be smarter next time
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I have been trying to submit info to day care centers and it appears nothing is going through. Also your app does not include day care centers which is frustrating because I did not know that before I paid for my subscription.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I have enjoyed being able to see background checks and things of such, now to find a nanny.
Nobody available to babysit. Everyone is miles away
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Sounds as if it's free initially. Annoying that you keep selling even with your high price.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Your website wasn't working the first several times I tried to obtain care last month. This time when looking for care, after selecting "childcare" it took me to a form with "one time babysitting" when really I feed full time care
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Very user friendly and easy to figure out! I will say that forcing us to sign up just to view the profiles seems excessive, but I totally get it.
When I tried to change some information I got an error message.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
So buggy. Inconsistent UX. Earlier would not load paid pricing options. So many issues in our use of the app and website.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Too many fees to get started with little explanation of how the site actually works
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
So far it is akin to being bullied and extorted in school
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Rate for membership should be much earlier in sign-up process.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
People are posted who are not currently looking! Scam!
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Price has jumped a lot since I used this years ago!
I am having a very hard time getting customer service. I just had to create a new account and pay for a second membership in order to be able to access customer support because I could not log in to my other account. I need to resolve the fact that I have multiple accounts and memerships with care.com.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.