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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I had already paid for a care account recently but unfortunately did it from my old account which was a service provider account and I could not figure out how to post a job on it so I had to cancel it ( I think I cancelled it, it was extremely difficult) and start this one.
The additional costs you offer are atrocious. Although I would think care would run background checks on anyone looking for work on the site, I paid for it because the fact its offered made me doubt care does run checks. Great job to your marketing department
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
You offer free accounts but then put vital and necessary functionality behind an expensive paywall. I understand the sales tactic, and also think very poorly of it.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Feels like you're wanting to nickel and dime us to death. A lot of monetary hoops to jump through for some of the stiffest inflation times in my life as of yet.
For some reason your site makes me log in when viewing from the search page, then reroutes me to the main dashboard.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
East to sign up and connect with local people; just hope now I get a response that one of those contacted can help me out!
I just stared and have no experience with the service yet.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
After sending a message with information last night, it was not clear how I would receive a response if there was one. Also did not understand the fee schedule that turned up when I chose to move forward; should be aware of that ahead of time. General information is not detailed enough before checking in.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It would be nice to be told about the fact that I have to purchase a subscription in order to post a job BEFORE completing all information on my post.
Tried to use 2 other payment cards but it would not work but it would say exactly why even though it said it to "correct" the information.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
It's ridiculous that there's even an option for a free account when there is no ability to accomplish anything other than make a listing that you can't reply on.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I use Care as a care provider for children and pay each month. I had to create a seperate account and pay $38 just to post a request for someone to watch my cats. I find it very unreasonable to not be able to use a single account for finding a provider and providing care.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Very pricy for the add-ons... I would think that care.com would conduct the backgrounds and things BEFORE people are able to post their services... just a thought and would be easier on the parents looking for someone.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
I have used Care to get nannying positions for myself as a childcare provider, and for hiring a Senior caregiver. Love this website!
Various features stop working randomly. For example, had to delete my profile pic to upload it properly.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Way too expensive. No way to try the service before paying. It seems like a rip-off.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Confusing to understand what you get for "premium"
I'm a stay at home mom and was wanting to help out other families and the closed my account without notice and will not respond on a reason they did it.
It's nice to have a search engine to find people near you... based on your needs. I didn't know about this site until yesterday but I think it will help me to find some assistance to care for my mom.
SO FAR, all that is happened is that I have been charged more and more money. I had to pay $$ just to read the replies to my needs.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/