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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I discovered CARE.COM site while I was seeking at-home instruction for my desk top computer. I was born in the first half of the 20th Century, so my computer literacy is negligible. I received notices for any number of things, but nothing about a tutor who would come to my house to work with me on my own computer. Clearly, CARE.COM is unable to respond to any request that isn't on its menu.
It's annoying that you're constantly requesting feedback. Please take the banner off.
Caregivers don't have the availability I was looking for.
The user-interface is terrible and doing things like posting a job on my behalf without my consent is almost enough for me to cancel my membership immediately
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I find it strange that regular characters such as colons and dashes are not allowed in the ad.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
You set off my "this is a rip off" sensor with add on's that I thought would be a basic service like back ground checks. Will stick with Visiting Angels.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
You nickel and dime me. I just want to use your services and then there's an "add this to receive part of your capabilities." This is done after the fact that I just dropped $75. Feels sneaky and insulting. Me no likey.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Thus far everything is pretty simple, I really hope this works out then I can give 5 stars.
I normally don't write reviews like this but it has become very frustrating. $110 is not cheap and now there is no way to get in contact with a CARE SUPPORT unless I log in. Which it won't allow me to do. I've tried on different devices and all. The password is correct but it won't let me access my account. Very disappointed with Care.com I might just have to go with Sitter City
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Haven't heard back from any providers yet. Hopefully soon!
Website orientation changed making it hard to view on my phone. Not happy with the cost
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Not easy to understand and it says free and then charges
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It is absurd that you have to create a new account when transitioning from offering services to looking for services. The worst part being you have to pay multiple redundant fees.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
There is no way to talk to a human being. There is no customer service except FAQ. I was having trouble upgrading and there was nowhere to go for help.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Availability isn't updated at all which isn't helpful.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Signed up today and paid premium. However site displays error and does not permit messaging another users. Very disappointing as an initial experience.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Don't like the fact that I had to pay full amount when it talks about the month rate.
Not being able to message more than 1 person is frustrating especially since i paid for my membership
Several attempts to change times bars won't react or delayed. It's a good idea but schedule is too limited on options.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
The website keeps crashing. I'm not able to read my applicants messages
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/