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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I am not experienced with internet for this purpose, so I'll get the hang of it eventually.
I thought with the membership free background checks were included...
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It is easy to look for potential care givers for my children.
Not many results, expensive price for minimal results.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It would be nice if you explained what you do before we have to sign up.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
We have attempted to reach out to multiple candidates, but keep running into a limitation on messages we can send in a day despite paying for premium membership
It was easy enough to post the job to get started. We will see how things go from here.
It was easy to set up an account and write our first advertisement.
Having to answer to many questions just to get membership... need to talk to care givers and then see if this is worth it!
Just started maybe 20 mins ago but so far it's great and simple
So many glitches on the website. Keep getting error messages and trouble uploading my photo etc.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I paid the twelve dollars for the subscription, then not even an hour later they cancelled my account after they took my money. I would not recommend this site. They will take your money but not allow you to use there services or shut your account down.
Expensive subscription and few providers in the area
Easy to use. Lots of talent to choose from. Hoping that we find the right nanny!
I am trying to find a housekeeper. So far, although there are plenty of faces that appear, none are available for work according to their profiles or when I reach out to them. If this doesn't change soon, I will be cancelling my membership. Thanks for asking.
I've been looking for a nanny and posted a job on care.com - They mention 24 hours for the job to be approved. It's been 7 days and the job is still not approved. I talked to their support service twice; The first one told me to reach back out to escalate the problem if the job was still not active in a few days. Second person I talked to said there is nothing I can do you just have to wait or contact people directly. You basically pay for a service that's not provided. I asked for account termination and refund but still haven't heard back from them.
I like the website. Ther are many caregivers available. I like the message feature. I have sent a few messages to caregivers. Hopefully, I can hire a person to help with my mother soon.
I am only on the messaging phase, however the website is very clear and easy to navigate.
I have just started so it's too early to give a rating
I want to meet some potential candidates. But the website wouldn't let me message anyone until I paid
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/