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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Had a nanny candidate show up on my search for my area, went to message her and it redirected me to the search results with no candidates found
Too much upfront "up selling". Have the products/services available to browse through if someone should be in need of them.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
We tried three different times to setup an account. Paid the fee which was like $50 each time. Then as soon as someone would contact us to meet up they would close our account and take our money and leave us with no way to reach the sitter. Three times, each time all we get is an email saying there is no appeal process and they do not and will not tell us why they cancelled the account. They also stole our money each time. STAY VERY FAR FROM THIS SCAMMY PLACE!
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I don't like after you apply you come up with all these added fees for services that should be already included for how much your charging.
Not as flexible as I need it to be, too many things not included in the monthly fee.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I don't think I should be paying more than $5. A month to find a part time babysitter for my kids unless I am requesting additional info such as a back ground check. I am here because I am a SAHM that needs occasional babysitting for appointments
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I have reached out to 2 people to dog sit after not receiving any applications on my post. Based on the availability, I chose the 2 candidates, both of which wrote back to say that they were not available. I'm going to cancel my membership, and would appreciate a refund. Please vet your candidates better.
I just paid a lot of money to use the site. It will not allow me to send messages after 3 messages
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It was difficult to set up my job request the way I wanted it.
You advertise that your applicants are "screened for safety," and after I pay a NON REFUNDABLE AMOUNT, you offer me an add on for safety screening? WTF
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Need a personal assistant, doesn't quite fit the Care.com system of how they organize their website. It needs its own top-level domain, and more applicable responsibility/skills choices. Also, the filters don't seem to work properly. Clicking "non-smoker" when looking for a possible employee, doesn't produce only non-smokers, for example. Clicking "3 miles" doesn't keep results only within 3 miles. But if I can find someone to hire, those problems will be behind me.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Most are already taken, bio links should show who is currently available and who is nolt to save time reading
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I am not new to care.com, so I'm back looking for family care.
Did not appreciate AND NOT impressed with the bait tactics used to respond to a potential applicant by forcing me to upgrade my service (applicant was well outside our area). Retired from D. C. law firm and will be watching this close.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
This is a joke company I was kicked off two accounts good standing person and not a problematic person. They kick you off after you do a few months of subscriptions and charge you tones of money save your money and time and use other nanny websites this care. Combos a Ponzi scheme. Wants you sign up for free just to trial it out if you like it then if you don't subscribe your banned for life. If you had a account and don't continue subscription they ban you again for that. With the pandemic and everything going up this is a rip off.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It's ok. Doing this on mobile. May have been better on desktop. But pretty good.
It does not work correctly! Constantly showing me an error message when I try and check responses. I've tried 5 times up edit and update my personal info and it will not save it. An ad I posted years ago has begun posting same I'm getting replies for it and it's not what my needs are today. Very frustrating
I was charged double for the website. It still says I didn't upgrade my account. It's incredibly frustrating.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
What is the point of setting up an account and posting that you need to hire someone if the message me and I need to JOIN to answer the message I could have used Angie or Thumbtack and possibly gotten the same result for FREE.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I paid for annual membership & download the app then it will not let me log in on the app. Asks me to join…. Ugh. I need help not hassle
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/