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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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It was easy to setup and appears to have access to all the background information we want.
When trying to pay for membership my card was
charged 2 times but the fraud dept blocked the payment. I called fraud to open my account up. Could someone call me as I am not good with using computers. *******280
Said my charges would be $60 but the receipt showed $116!?
It is good so far, not sure what else you need me to write since you have a type count limit...
Im having a hard time navigating to the places I want to see. Also, I can mark a favorite that then it doesn't show on my favorites list...
Dont like the 24 hour for response time, the lack of ability to cancel with refund for remaining time if i dont like it, and the basic version might as well be no version at all
The website is glitchy. I forgot my password and it wasn't able to get me to the page to reset it. So I had to make a whole new account
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I have been charged 38 dollars and another 30 dollars for premium and made to pay again. Not sure if it's a problem with the website but my card was charged twice for same premium membership.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I did not like free Bait and then if you want to actual connect with someone it is minimum $38. Then i bought a full year and it is "hey how about background check for additional... " Free trial in my world is try for once free and oh by the way here is cost moving forward is x. Why play games when the truth works better?
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I subscribed for a quarter with a substantial discount and my Amex has been charged full price
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I would like to know what I'm paying for and didn't see where I could add the discount info :(
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I don't feel like it's very user friendly. I tried to hire someone for a specific time for one day, and it wouldn't let me edit the time.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Your site was unresponsive for nearly an hour after I signed up and your help number was useless
DID NOT REC MY 20% DISCOUNT AND WILL CONTACT MY BANK TO REVERESE IF NOT APPLIED IMMEDIATELY. THATS! THE ONLY REASON I SIGNED UP OK PLEASE HURRY ON THIS...
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
The nickle and diming of add-ons after subscription is some real low ball stuff. Very dissapointed that you don't just include things like seeing who has read our posting, background checks, etc., that your competitors include.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Easy to set up account and view resources in the area.
It's easy to use but very expensive. While I understand Care.com is to help maximize safety, it seems really high of a price to pay on top of actually paying our care givers.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I signed for one month for 39$ and they automatically put you for Subscription for 75$ and took money 5 month from our accounts.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Pop ups and ad-ons. Really doesn't matter what I put here. Those two things make you money. So, to summarize, you make this experience unpleasant and I regret subscribing. I will not renew nor recommend your site to anyone.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I have had issues trying to update my profile. It seems like this functionality should be basic and not so difficult.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/