On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have been charged 3 times. This is my 3rd time trying to actually upgrade my account. I have an active dispute with my bank for the other 2 charges
Just signed up with basic subscription to start search for care for our dad... so far so good
I did not want the additional charge for background checks and wasn't able to cancel it. Please refund!
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Well, i only plan to use this website x 7 days, and i had to pay $38 for a week's use? What a turn off. Shiver.
What is your customer service number in case I need to speak to someone.
I'll try to be quick. My wife signed up for a paid membership and used for one month about 2 years ago. She didn't like the site, so she stopped using.
Two years later I recognized we were on auto renew for ~$40 a month, or ~$1k in total fees paid. We were not getting any notifications of payments via email or text. I only discovered by combing through my wife's credit card statement.
No customer service telephone number. Just a chat box.
The service rep got really snippy with my wife and only refunded 1 month, then closed out the chat before my wife's questions were answered.
There are better ways to do business and consumers need to understand what they are getting into by signing up for this membership. Predatory.
Can't favorite businesses, clunky interface. Expensive
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
The first time i tried to pay for an upgrade the website would not accept the payment.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Took several tries to get 'Upgrade" page to work. Not enough detail about how your program works.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
The site functionality needs some work. There are not enough filters to find a nanny (no live-in option, for example). There are also different filters you can choose from in the app vs the website.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
It is extremely difficult to update my profile information. I have since moved from California and I can't update my address.
I signed up to pay for 3 months, around $79.00 with tax. What is the extra $60.00 for?
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
The website is OK has room for improvement. I don't like how different profiles are so inconsistent with which info they display (and I understand that's partially due to the applicant's preferences). For example, I can see how many families one babysitter has sat for through care.com but not another for another babysitter. I wish it was more consistent. I also wish there was more motivation for people to write reviews for babysitters since reviews are so helpful when making a decision about who to hire.
A mess with using a credit card, pre authorization
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
So far my experience using the site has been straightforward
So, recently I had paid for a background check which was clear by the way. I ran a driver record, and it showed my date of birth did not match my application with Care.com. I tried so many times to get in contact with them never heard anything. What a waste of time and money!
Not sure why you allow people to post jobs if they can't login to read them. I upgraded to premium for one month but only because your site came so highly recommended from a nanny friend of mine
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Your service is so much appreciated... thank you so much! :D
Wish didn't have to pay as new to care and want to make sure worth it...
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/