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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Job was rejected with no indication of why. Pages not loading correctly. Messages not updating. No option to pay monthly for the monthly membership? Not impressed so far.
Purchasing was easy once I got it. I am looking forward to reach out for this service.
Good search features but cannot figure out where to go for some basic info on how my care.com subscription works. Do I pay my nanny through care? What sort of benefits are offered through care, or do I provide those? Site lacks some basic details for those who are employing full time nannies.
Appreciate the range of options for different care.
Pointless. Your search tool is not convenient, you ask for way too much personal information.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
They took me 166$ when it says it is the payment per month
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Search results from care.com do not actually match with the availability of caregivers. For instance I searched for a specific date and time, then booked the caregiver that was showing available, however the caregiver declined. Seems search results from care.com do not match with actual availability.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
How will I be contacted if someone is interested in my job? How do I negotiate hourly rate? How do I pay the candidate? What if my husband goes into a nursing home? Can I cancel the membership?
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It is shady that I have to pay to upgrade without testing care. Com out first.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It has the appearance that the site displays applicants upon first post to make account holder join with fee plus tax before viewing to find out the offer rate did not align with applicants requested rate.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I don't like how background checks are extra add on? Should be a basic service built in?
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Monthly membership is a bit high, is my initial feedback
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It showed 185 per sitters in my area and once I payed for the monthly subscription it showed 0 in my area with no filters other than a 20 mile radius. I'd like to cancel the subscription and get a refund for the charges.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I have been trying to upgrade. My CVV gets changed at random. One more attempt before I bail out completely.
Not sure I can actually find care on your site and I've been up-sold multiple times.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
No upfront costs mentioned before giving personal information on your website
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Wish you could have a caregiver account and a parent account
I just started using it so this question seems premature. But so far it's ok... not sure if I'm allowed to send phone numbers or email links in my messages. Not sure what is included in my membership. But just going to use it as I see fit and see what happens.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I found it irritating to be constantly forced over to the homepay site and forced to pay for that service just to post my job posting, when I haven't even found a caregiver yet.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/