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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Website it slow. The "My Jobs" page design is not very intuitive for users when looking to create a new job opening.
I thought it was free but you have to upgrade to message the caregivers. Please make that clear to those interested in your website
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I havent started using it. I just literally logged in.
Requires you to be sucked in to pay without clear overview
I am hopeful to find a caregiver for my Father in law so far seems easy.
Your system would not move forward. The ticking clock for the coupon seemed to stop the payment --- so I lost out on the promo code to save my time.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I didn't expect there to be a subscription cost! But, I'm new to the world of housekeepers and am daunted, so I will gladly pay for the ease of finding one...
I paid for the subscription just to get nothing. Not even for a day.
Hi Christy, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-018969 when you message.
I just started and it won't take my expiration date. I'm done trying.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
So far I have not been able to use the sight in any useful capacity without paying a minimum of $40. It took 7 tries for my payment to process because of an error on your sight and at this point I just really hope this is worth it. It feels a little scammy because of all of the add ons. Where is this money going?
Hi Sarah, I'm sorry you had trouble with your account. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our FB Messenger. Please include Reference Number REV-018673with your message.
Just started using it in the last 5 minutes... no experience yet
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Wish more info and instructions especially about price given up front
Too many offers to decline when you sign up for a premium membership! And now I lost the profile of the person I wanted to message. Bad UX!
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Not used to having a subscription required. I feel like I should have been able to log in from the start.
I'm trying to find a link to contact you. Can; t find it.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I did not realize I would be charged to respond to potential candidates.
I paid for this service, messaged 49 people for a babysitter. Only 1 person replied and her details did not match what she wrote on her profile.
1. She had no accreditations 2. It stated she was 19 however she mentioned she had just turned 18.
So unreliable, will be deleting my profile with them and demanding a refund.
Very helpful, simple to navigate and makes the process of finding care less overwhelming
I ordered the 3 month plan. It was advertised as 38.95. But I was charged 58.95. I'm weary of this site as it is. I feel like I got ripped off. And I'm not even sure about the people that applied. I wasn't even able to see the applicants prior to paying for the privilege to contact them. Bait and switch twice.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I didn't get my discount and I put in my Promo code!
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/