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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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You made me sign up for premium because I have applicants to my job posting, but turns out there aren't any. So I upgraded for no reason. Pretty poor way to treat your customers.
It's frustrating to not be able to filter out those that cannot except requests at this time. Need to improve the filter situation a lot.
A little slow, and I can't set the hours for the babysitter.
The auto-renew feature is annoying. You should offer criminal and driving checks for free. Also, you're not specific enough in your search.
I have reached out to this member for help, but have not heard back. If additional help is needed please go to https://help.care.com/
Signing up and entering info was kind of a pain in the $#*!. It kept kicking out my zip code even though it was valid.
I don't really love this site or the cost, but i'm not sure where else to find help.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Waiting on replies from care givers that we messaged. So far so good
Ive had multiple issues with logging in. Paid for a membership and then had problems with adding a profile. It won't allow me to do so but is prompting me to do it.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Paying and updating my profile information was a complete mess
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
I'd like to search by people actively looking for a job vs just having a profile on the site.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Awesome app and an amazing opportunity for many parents
Don't know where to go next after giving my Money and selecting caregivers that might fit. How do I meet or interview prospective caregivers, how do I do background checks. Too many unknowns!
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Your inability to buy only one month without an easy off switch is predatory.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
It is an excellently formatted website. Ease of navigation; conveys security in transactions, Privacy for both Seekers and Applicants is protected,, yet flexible for quick communications.
All of the right Attributes. And, here's my favorite saying... It's a perfect wheel. Don't try to reinvent it!
Care. Com is 5*****'s
Experience has been good, I'm just not tech savvy!
I have received interest for my Columbus, Oh helper/move-out assistance job soon after posting, and expect to make a hire.
Forgive me, the onboarding seemed a bit rough and the attempts to upsell were annoying.
Not my favorite, but I am only one person and we will see how this goes
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
People who are not available are applying. Not helpful.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Just started. Sign up has been easy. Will develop more of an opinion as i begin my search process.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member for help, but have not heard back. If additional help is needed please go to https://help.care.com/