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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I didn't know it cost so much and there isn't a phone number to contact to close my account if needed.
Glad I found this option for searching, will see how it goes.
I had trouble entering the credit card expiration date.
The program does not let me add a picture after prompting me to do so. Every time I clicked upload, nothing happened.
Your system keeps saying I have an error and to come back later? What does that do for anyone? After typing out paragraph's for the description of our needs, and then again when I type out a message to someone I found as an option to help. This is not user friendly at all. I'm new to the site
I can't edit the title of my job from the automated title
When I search using a search engine it pulls up a lot. When I search using your search feature it pulls up 1. Also, posted a job and did NOT check requires college degree but that keeps being a requirement!
This company will lie to you and cheat you whether you are a consumer or pro provider.
There is no customer service, you can only text the company and you receive scripted responses denying any stop to fraudulent billing. Never give them credit information.
Very high rate $60 fort first month to try something doesn't make me want to continue with your service. I suggest you start with a lower intro rate snd go up modestly from there if want to sign on longer. Disgusting vouching for people who are seeking help.
Really expensive for just wanted to read a message
I seem to have signed up for the background checks and I dont want them. How can I cancel that?
I signed up for the year because it stated I could cancel anytime. Well... read the fine print. Canceling does not refund any part of your subscription. If you sign for the year, you pay for the year, even if you "cancel".
I interviewed 8 caregivers for my mom, narrowed it down to 4 then picked one. She accepted the job then didn't show up and completely blocked my communication. I figured, this was just my bad luck. Tried again. The next gal was so sweet telling me she was there for us and was happy to help. Once again, didn't show up for the job and never responded to my texts and calls. I really am confused and was taking it personally until I spoke to someone else who had similar situations. I would not suggest using them.
Its a good website but I hate having to pay for something before I have received any services.
I'm looking for monthly apartment cleaning. I've completed all info online & HAVE BEEN CHARGED $38.95. But, I can't seem to get back to the area I need in order to message cleaners. What am I doing wrong?
I'm having an issue book someone. I get a spinning wheel when i get to the calendar section to pick a date.
Didn't get a chance in the check out process to use the Claim 10 offer
This is the most unfriendly website I've ever been on. I'm trying to subscribe to the website for a 1 month subscription and I can't even do that. Am I on a black list or something? I've never had a website that doesn't want my money!
Frustrated with how the cost was not explained up front before I set up an advertisement!
We have spent 2 days going around in circles trying to get help accessing our account. Your lack of customer service is the worst of any site I've ever used.
Hi Philip, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-018953 with your message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Margaret, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number
REV-018671when you message.