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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I had to try at least 10 times to get a password reset email. When I tried to contact your customer service through chat it asks me to login to chat or send an email. When I am trying to contact you because of an issue with login, I still need to login,? Very frustrated experience
I find people are misrepresenting themselves and do not really want the work.
Hi Nancy, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number
REV-018935in your response.
Did not understand the final price. I choose the monthly plan ann my total came out to 78
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I have put in 4 different cards to pay that I know are good cards and get declined and then technical error. I hope I am not being charged on all of them!
Hi Shawna, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-018938 when you message.
Unable to read application without paying for membership. This was not communicated during my job posting.
Hi Suzanne, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
You have very insufficient data on your site about the candidates. E.g. Employment history? Education? Date of birth? Etc.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
So far, I feel like you bait people into additional services. All services and prices should be shown on the very first page of the sign up. I don't believe that potential customers would turn down services if they were able to view all of the services available to them from the very beginning. I am upset that I couldn't see what was available to me before I began my upgrade, I feel this is a dishonest way of doing business. I was also upset when I went back to reread what came along with a service that I chose, and it was no longer available to look at because it had been completely removed from my options of availability, because of this, I'm unable to see if I want to increase my option. In my opinion this is deceiving and may show the true colors of this company as a whole. I will not add the possible addition to my service because I couldn't go back to reread what I chose in the first place so, don't contact me and ask me if you can change my mind on this subject because I'm not interested in doing so. I should hope that going forward with this service I will be happy with the serviced rendered. If I weren't in need of help, I wouldn't have checked your site in the first place, thus, complete upgrade cost information would have been appreciated from the very beginning of this process. I would pay more for things like background checks and information on how many people were looking at the services I have available, no matter the cost and I feel like most people would feel the same way. I will surely note on my calendar when I need to cancel this subscription if needed so I'm not charged more for services I can't change or look back on for additional information for clarification.
So far, a very disappointed customer and services haven't even begun.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Having to pay for a monthly membership for a one-off task is pretty steep-- I can understand not being able to respond to candidates without paying, but I have to pay before I even see if any quality candidates have applied. Disappointing. THEN- when I went to go pay, there was a random error page that wouldn't even let me purchase the premium membership. Definitely not impressed by the quality of my experience so far.
Hi Kate, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-018940 when you message.
I thought background check is part of what we get with Care.com, that all people available have had background checks. Not $20 per month extra!?
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Having a major issue with purchasing an upgrade and customer service is no help.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Asked me for education even though no remote assistance would be needed
Seems a rip off toi have to pay so much for your service
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Easy to get set up. Still at the beginning of my search.
Pretty good so far. Only had one mishap with trying to fix my membership. That was more difficult
The guided process to find care is vague and confusing for the kind of care I'm seeking; Dementia, Alzheimer's, in-home care from a covid-vaccinated person, etc.
Customers should be able to try out website before having to pay.
Hi Amanda, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care. To ensure the safety of our community and to support our efforts in providing you a high quality service, you will need to upgrade to a paid Premium Membership if you would like to read any applications and begin the screening process with your potential candidates. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-018942 when you message.
Need to get some experience with the cleaners before we can give our opinion about Care.com
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Can I include my phone number and/or email in my in my response? If the answer is NO this should be spelled out in advance.
Rejected two different working credit cards tried to instantly upsell twice and did a lot of spinning waiting for the upsell to come through.
Every time I click on a sitter, it opens in a new tab and I'm logged out in that new tab. The cost of using the Premium site is so high but you HAVE to use it to message the sitters that are listed. There are not many nannies in my area so I'm paying roughly $80 for the ability to message the three that seem like good fits in hopes that they respond. If they don't then I'm out that money without anything to show for it.
I honestly wouldn't even be using this site if there were any other options.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kavya, I'm sorry you had trouble with your account. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our FB Messenger. Please include Reference Number REV-018662 with your message.