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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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User friendly for most part... had a few glitches. Happy for this site!
Easy so far but I'd like to have more characters to describe my jobs.
I had an account as a care provider and it was unclear that I wasn't going to be able to switch my profile to a person seeking care. So, I paid the fee for the screening unnecessarily.
The description of subscription options is misleading. You sell a "monthly" subscription that's not billed monthly but is rather billed in one lump sum. That's called an "annual" subscription and should be labeled as such. Shame on you for misleading people.
Still trying to navigate just how this works and whether I've made a right decision.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Trying to do the upgrade which is required to continue
My account was initially blocked (without explanation) and it took nearly 6 months and several service requests to get it resolved. The communication from Care.com was not helpful (non-existent), and the experience has been poor. My choice to continue and try the service is with the hope that my experience with the care providers will be significantly better than my experience with the website.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Hard to find information about memberships and what they actually provide. Confusing that you offer a paid criminal report history but advertise as having 100% background checked caregivers. Navigating add ons left me wondering what I just paid for.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I've received no response from requested person for my job. I only need someone for 2 days now since I haven't heard from her about today. I've wasted my money for paying for nothing.
It is hard to understand exactly what I am getting for this membership fee. But we are giving it a try for 3 months.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I signed up for a premium subscription for a quarter since there is no other way to view the applications received or to contact the applicants. I used a 20% off promo code to reduce the cost and saw the deduction on my invoice. After inputting my payment details, I proceeded with the payment. When my active subscription details were displayed, I noticed first payment date was 3/28/22 which is today's date, okay. Then I saw the first payment amount was higher than $63. Xx amount I agreed to pay on the previous page! I am on a fixed income as is my mother (who needs this care) and cannot afford to be taken advantage of. I started to cancel the premium but decided I would bring it to your attention and request an explanation or adjustment asap. You may contact me via email or mobile number on the account. Thank you in advance for your prompt attention.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
I want completely out of this process and you've made it nearly impossible to stop. If I need to report this to State officials, I will. We have a right if recission in TN, so we have three days to cancel a purchase. Please do not bill by credit card and remove my account from your records.
Hi Karen, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-018933 with your message.
I feel like this sight has not been transparent and it took me 15 minutes to sort through all the ways you want more money and I have only just found the list of babysitters. Not cool.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I have heard good things. Hoping to find a caregiver that will work out.
Une arnaque! Je fais mes recherches, ça dit qu'il y a 3 gardiennes pour enfants tout près de chez moi, et que les trois ont été actives «aujourd'hui». Je prends donc un abonnement afin de pouvoir leur écrire, et une fois fait, les trois n'ont même pas lu mon message! Donc, faux profils, j'ai écrit à Care disant que je voulais un remboursement, et j'ai eu une réponse qu'il ne faisait aucun remboursement! Je paye, j'ai personne à moins de 10 KM pour venir garder quand on me fait croire le contraire et vous ne me rembourser pas!? Je suis très fachée de tous ces gens qu'ils doivent arnaquer! Je suis au Québec.
I cannot correct my account. I just ran my credit card and you charged my credit card but I cannot email or respond to any nannies!
App stinks - won't let me sign up without phone number but asks it nowhere on screen.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
I have to be in guest mode in chrome to login. So many redirects it always fails to load and it took me forever to figure out that the issue wasn't my login information. Only advice is to 'clear cookies' and that doesn't do anything to help the issue.
When I put in my criteria for nannies there is no way to filter out those who aren't available right now, which most are NOT available for my needs.
Nannies who apply didn't even bother to read job description. Told me to check out her urban sitter account instead.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sarah, I'm sorry to hear your feedback on Care.com. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-018661 with your message.