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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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It appears I can't afford the ppl on the platform.
Not always the most user friendly for navigating the site. Often redirects me to the Care.com app, which isn't user friendly either and I can't message people from it.
Hi Sarah,
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004211 when you message.
Frequently failed to process whenever I made an edit. No indication in the error message what was wrong and I had to refresh the browser. No live help function.
Hello Kate, I'm sorry to hear you received an error message when trying to use the site. Please reach out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-004178 in your response along with a screen shot of the error message received.
The website and app has so many glitches, My account was suspended and I had to create a new account completely. Lost all my messages.
Hello, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site or app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-004177 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I like how easy it is to find the services I need.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
UNCLEAR, QUESTIONABLE, Registrartion "UNCLEAR BE FORE CREDIT IS ENTERED!" DO NOT GO THERE! DO I MAKE IT CLEAR ( NOT CLEAR LIKE THERE SIGN IN, CLEAR LIKE
Hello Doug, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-004163 when you message.
Seems like I have to pay for a lot of "add-ons" that seem easy enough to just be included in my subscription
Hello Andrea, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004162 with your message.
Your website exceeded my expectations for finding a caregiver.
Hello, Thanks so much for the great review! I’m happy to hear you are finding success with the site!
After I paid for my membership which was over $40 with tax, i still can't send messages.
I am sorry you are having trouble sending messages. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004151 with your message.
Call me at *******255. Since I don't see any phone numbers in your website. You obviously want to make talking to someone difficult. I didn't order the $60 background check that you charged me.
Hello Greg, I am sorry you are having trouble. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004150 with your message.
Was easier 12 years ago when Care.com didn't try to sell me expanded services immediately. Too much of a hard sell. Need to get used to the way the site works before committing.
Hello Lynn, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004145 with your message.
The website is informative however it is a bit convoluted. Perhaps a minimal aesthetic would be helpful in navigating the plethora of options (membership plans, perks, tiers, highly rated care, etc.) available.
Hello Melinda, We appreciate your review. We'll be sure to share your feedback with our management team.
This is BS model of cheating both sides... charging both clients and workers and not being upfront about it... when I started my search. It seemed to be free. No indication I'd have to spend $40 just to contact somebody... and I'm sure you're charging them, too. If you're going to overcharge right and left, at least be upfront and honest about it.
Hello Catherine, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I hired 3 caregivers of which one worked out The others were a complete bust. Both did the same thing either did not show when promised or quite with no notice, I find their caregivers to be all ego and only Care about themselves. Be ware of the ones with one review which I wonder if are real. One did not have a car. She advised she was waiting for a records transfer but that was a lie. When I pushed it she told me on a Sunday she would not be back tomorrow. Another told me at 12 noon something more important came up and she would not be there at 5PM. These are flaky unreliable selfish caregivers. I have had better luck on craigslist. If you hire from them I would keep looking and cover myself.
Terrible app. I'm premium client trying to reach out a caregiver and where is the button to send the message?
Hello Claudia, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-004133 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I hope this time is better than the first time I came to you. Honestly, when you rewrote my ad I was very insulted. I did not understand why it was not good enough. I know more now but I do hope there will not be a complete rewrite this time. My circumstances are very unique and my ad covers this.
Hello Tyler, Thank you for your review and membership. Please let me know if you have any questions about your account. I would be happy to help. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004127 when you message.
Gives you a reassurance you are putting your pet in good and safe hands.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
The website tries to nickel and dime you for services without providing real value. I would come to expect seeing message status without paying additional for it.
One of the worst and over priced services I have ever paid for.
Hello Nick, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004119 with your message.
Want money before really getting to use the program. Hard to see the value this way...
Hello Betty, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004115 with your message.
My credit card was charged,. I haven't heard back. I'm going to report my charge as fraud!
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Hi Delia,
When you create a job posting you can list the cost per hour you are wanting to spend. :)