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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I had a hard time and would like to have spoken to a person for assistance.
Thought it was a monthly subscription. Fee is misleading I would have never paid $155 for this service.
Hello Jennifer, We appreciate your review. We'll be sure to share your feedback with our management team.
Tried to do the quarterly pmt and it wouldn't work so I was just able to subscribe for one month
Thank you for your review. If you have any questions we'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004303 with your message.
Your website is horrible. I have had difficulty paying for an upgrade for a week. Finally got thru this AM and have lost my discount which is ridiculous. Now I am looking to see my job posing and have not found it yet. You need to do better with your customer service and with your hard to navigate website. 'Thank you
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-004305 when you message
Why does it keep reverting the main search screen and I have to re enter date/address etc info every few seconds?
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004252 with your message.
I would like to have known that there several add-ons that cost a considerable amount of money ahead of time and wished Care.com had made sort of reference to this before I started the checkout process. It felt misleading and makes me wonder if there are any other hidden costs I will be surprised with.
Thank you for your review at this time. We appreciate all feedback on the upgrade process. If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004256 when you message.
The experience of getting set up has been very glitchy and frustrating. Can't edit my profile, no way to hit "send" on a message, right now I paid for 2 premium memberships because the first profile shows I'm premium and also that I'm not premium on the same page. Just want to book child care not deal with technical problems…
Thank you for your review at this time. We appreciate all feedback. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004257 when you message.
Job posting includes no paragraph breaks, deceptive marketing that posts a job before you're ready, but you cannot reply to people. Confusing process to post a job.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004259 when you message.
Background check does not work. I've tried twice. I fill out my info and hit button and it just thinks forever, doe not do anything.
Background checks never run. It freezes. I paid for a service that wont work…
Hello Luana, I am sorry you are having trouble. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004228 with your message.
Within an hour of placing an ad, I found the perfect person
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
If i actually find the perfect caretaker i will up my score
Thank you for your review. Best of luck with your search.
Help in finding suitable caregivers in a town far from me is encouraging.
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
I dont like microtransactions. The service is what it is. This 2$ more for X and 8$ for whatever is bull$#*! and corporate knows it. Nothing we can do about it almost certainly. You have a good day over there all right?
Hello Bret, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I'll wait to decide that after I see how it turns out.
Hi Calliann,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004206 with your message.
It is ok-I am having trouble getting a refund for something that I do not need.
Hi Shoshanna,
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004207 when you message.
Dry good but I'm trying to change my rate from $15.00 to 20.00 an hour.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004273 when you message.
I don't understand a lightening icon by person's information. No information related to this that I can find as information is difficult to find. Very limited to what a person pays for this service.
Hi Sylvia,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004208 with your message.
It was a little frustrating to have to pay to respond to a message. I can see paying if I book someone through your site, but I'm on several sites looking for care and if I had to pay them all it could get expensive. Others make it so you only pay if you hire one of their people. That would be better.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004275 when you message.
I need faster response or better communication with babysitters.
Hi Ashleigh,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004209 when you message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Debbie, I am sorry you had a hard time. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference REV-004298 Number with your message.