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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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I really enjoy the messaging and you gave me suggestions on doing things before hiring them
Trick played on pricing. It was much more than advertised.
Hi Elizabeth,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It was unclear that my job was posted live, but after clicking around I was able to see that it is live. Thanks!
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004364 when you message.
Should be an initial option for disability care bc I'm neither a child nor a senior. Thankfully, the user-friendliness of the site got me past that discouragement when I found later it included younger age groups.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004344 when you message.
I was surprised with the high membership rate when I tried to respond to possible caregivers. That wasn't cool.
Also, I had to create a new email address just to be able to register as someone looking for care. I had been offering care YEARS ago and couldn't switch over. That's ridiculous!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004342
when you message.
So far it's easy to use but I don't like all the extras that you have to pay for which could be included, at least for the first month or two.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
It's been streamlined and helpful. I really appreciate the safety protocols available like background checks.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
I am still adapting to the website but it's very interesting so far.
Hello Sydney, Thank you for your 4 star review. We appreciate your feedback.
The pricing changed suddenly which was a bit frustrating.
Hello, We appreciate your review. We'll be sure to share your feedback with our management team.
DIdn't allow me to set my need to remote/online vs by my zip code. This is not convenient because it limits who will apply. I cannot figure out how to change it to online only vs. in-person/zip code.
Hello Michael, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-004319with your message.
You sent me a coupon code when I registered for 10% off my "upgrade". When I applied, it said it was an invalid code. There are so many extras to pay for. We only need 4 days of service for respite care--so far 44.00 just to see if anyone is available.
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-004320 when you message.
Initial impression is that the registration/initiation process is very easy.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
I am annoyed at needing to upgrade to Premium to contact applicants for my position, this should be apparent at the outset rather than a surprise after you post your job
Hello Sarah, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Not sure what I get for the upgrade. Just charge a fee. The upgrade screen popped up as I tried to send a message. A bit hard to navigate. Also, there is nobdy to speak to…. Crazy Am still not sure how this works. Pay the contractor direct or pay Care.com. You give a range; am I supposed to negotiate with the care giver. Not a good process. Happy to chat if there is anybody to talk to. Mac Bridger *******566
Hello Mac, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004322 with your message.
The upgrades and all the constant charging are ridiculous. I would literally rather just pay one fee than feel like I'm being nickle and dimed here. Not a good experience at all.
I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004323 with your message.
Did expect the high rate of payment on my part I would like to cancel my subscription completely and I would like a refund of whatever you may have charged me I do not want to continue in any way
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004287 with your message.
I find the pay structure to be a little manipulative
Hello Allison, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I signed up for membership at $240.00 per year. I cannot afford this cost so I must cancel. Also I just received an email giving me a generous discount. I only need someone to clip my cat's nails and brush her as I have a difficult time taking her out. But I am sorry I cannot afford the price. So I will be cancelling.
I am sorry for your frustration. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004292 with your message.
Great! I am excited to be able to get the Care I need.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Care.com states that it has prescreened providers however After you pay to join you have No access to any of that info. Additionally the caregivers no longer have access to their own Caregiver screening so you are forced to Buy a $69 background check, if you care to k ow who will be taking care of your loved one. After you pay $69 you are informed it will be 3-10 days before you get a report. I have waited a week and heard nothing.
Awful lack of customer care and absurdly impractical. Of course you can't cancel the $69- report even 5 minutes after you pay for it as it is "already being processed".
Sham less rip off!
We appreciate your review. We'll be sure to share your feedback with our management team.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Owen.
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!