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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Very easy to follow job posting and directions to post a job.
Background checks will not load. Care is too expensive and the sitters we've found are extremely expensive
Hi Katarinne, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004437 when you message.
It's easy to navigate and very informative. There is an abundant and excellent team of well-qualified caregivers to choose from on the website.
Hi Daniel,
Thanks so much for the great review! I’m happy to hear you are finding success with the site!
The site is easy to maneuver and user friendly. There's a large array of potential employees. I like it thus far
HI Shareba,
Thanks so much for the great review! I’m happy to hear you are finding success with the site!
I was not aware of tax implications until after I paid the fee. MISLEADING. I need someone who is an independent business owner.
Hi Ann,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004424 when you message.
Upgrade transaction wasnt working from computer or phone - multiple browsers
Challenging at first but starts to make sense if you answer enough questions to see providers. Most say not booking so I will keep looking or reach out to some because it is not clear since all were active within last 24 hours. Seems like a great potential for finding help for caregivers for my Dad.
Hi Michelle,
Thanks so much for the great review! I’m happy to hear you are finding success with the site!
Its good, but there are a lot of options right off the bat and its a little overwhelming for a new user...
Hi Amanda,
Thank you for your feedback! We appreciate your review. We'll be sure to share your feedback with our management team. I am so glad to hear you are enjoying the site.
I had an account for about 6 years. They used to be okay, never received many responses from any jobs which I'm beginning to think aren't even all real, just created by a bot to make their website seem popular.
Now you have to pay for everything whether looking for work or help.
Then they talk you in to getting a premium membership so you'll get more responses when in fact nothing changed.
They have just suspended my account for inaccurate information on a background report run by a $2 company they hired without a chance to appeal. No refund either since I just signed up for a premium membership.
Very unethical and untrustworthy.
No way to run a business.
Since I am unable to reply I am editing my comment.
In reference to care.com
None of what you just wrote was true, you replied faster to a negative review than you did to me on your own platform. It says in bold letters I'm not entitled to a refund.
I had an account for 6 years and now I don't qualify?
Get your lawyers ready because you're adding insult to injury. Whether you're a bot or not I would seriously just stop.
Hi Alicia,
If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at helpl.care.com or through Facebook Messenger. Please include Reference Number REV-004417 in your response.
I submitted a photo and I received an email saying it was not approved. Please fix this stupid feature. -g
Hi Gus,
If you received a message that your photo wasn't approved, review the following guidelines and submit a new photo:
Look professional and keep it family-friendly - Don’t upload a picture that displays nudity (such as a bathing suit, shirtless, or a child in a diaper), alcohol, tobacco, or offensive behavior.
Clearly show your face - Share a photo of you or you with your family. Do not upload images that obscure faces with a hat, sunglasses, or face mask (other than for religious or cultural purposes).
Original images - Don’t upload an image that has a collage, filter, cartoon image, writing, or markings on it (such as names, copyrights, filters from apps, and glamour shots).
Orientation - Be sure the photo is oriented correctly and is of good quality (such as good lighting, not too dark, and the face is not cropped out).
All photos should adhere to the photo guidelines to ensure Care.com is a family-friendly, safe, and welcoming community.
It is not as straightforward as I would like. I prefer step 1 is... step 2 is...
Hi Patsy,
We appreciate your review. We'll be sure to share your feedback with our management team.
The cost is honestly ridiculous when I already have to pay the nanny. Especially the cost the add on background checks. THAT SHOULD BE INCLUDED> WHAT AM I EVEN PAYING FOR? A list of nannies? THATS ALL!? Is this supposed to be a joke?
Hi Stephanie,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I enjoy the services but it is expensive to keep for more than a month.
Hi Chenique,
We appreciate your review. We'll be sure to share your feedback with our management team.
As soon as paying to actually see responses on the site the linked profiles don't load and the people applying don; t even fit what I asked for. Very disappointing for such an inflated price.
Hi Bruce,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004409 when you message.
So far, as i just signed up, I DISLIKE how you want extra money to add on every little thing. Ie: I assumed i would get see CRM check with "premium " or "not so premium" account :) since you asked
Hi Leeann, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Way too many subscription add on offers. Feels more focused on making money than helping find a nanny so far.
Hi Ryan,
We appreciate your review. We'll be sure to share your feedback with our management team.
Wasn't easy to find out what I get with a premium membership and feel like I'm being nickle and dimed with all the add ons.
Hi Julie,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004395 when you message.
Very confusing. Not sure what I am really paying for and getting
Hi Woody,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004389 when you message.
I would have liked to speak with someone before having to give my credit card info.
Hi Margie,
We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
Too expensive. It will be better to pay for this service monthly rather than yearly. Feels like a ripe off
Hi Kelly,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alisson,
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!